Post # 1
I’ve been at my firm for over six years. I love my boss, I mean as a human being, he is a pretty good person and he and his wife are almost like family. For crying out loud, his wife is reading at our wedding!
People that don’t know him, would certainly think that he is a complete a-hole, in fact, he’s had reviews that basically say he’s an arrogant you know what.
Anyway, over the last several months he’s had several health issues and a surgery and an ill mother. He’s been in pain, we all know it and some work has fallen behind. I’ve done my best to keep the office going and so on.
Anyway, lately, I’d say the last 6 months, his treatment of our clients have gone downhill, so far, that they call me directly and say that they want their money back and they don’t even want to talk to him ever again. Again, yesterday, he “scolded” a client (we work in family law, very sensitive) and I brought it to his attention to day and he got angry and stormed off. This is not the first time it’s been brought up. I mean if I were these people, I wouldn’t talk to him ever again either. Unfortunately, when clients come to us, they are looking for legal answers AND some counseling in general. We are supposed to be their back bone, not cause them more hurt.
I love what I do and I know who my boss really is. Do I just not bring it to his attention anymore?
It is heartbreaking to see the negative reviews about him and to have to protect him and listen to people down him on a daily basis.
Post # 2
I’m a healthcare provider and I totally understand the need to serve a patient/client both professionally and emotionally.
Is there any way you can breach the subject with his wife? Maybe she can talk to him about it? Being the head honcho and being criticized (albeit constructively and for the betterment of his practice/firm), it can be tough. But yes, perhaps the wife can help?
Post # 3
@Mewcakes: I’m thinking I can at least try talking to her first. I firmly believe she cut her hours here at the office because of this very reason, the horrible comments and client reactions to him got to be too much for her.
I’m willing to try anything, he’s hurting his reputation and business and it’s almost like he doesn’t realize it or doesn’t want to realize it.
Post # 4
- Wedding: November 2013 - St. Augustine Beach, FL
It sounds like you are close to the wife so I would ask her if there’s anything you can do to alleviate his stress and point out one or two examples of him losing clients over his behavior. Hopefully that will encourage her to discuss the issue with him.
Being that he’s your boss there is definitely a line you have to toe while criticizing his behavior. Maybe a friendly private lunch just the two of you would be a good idea. Do it on a day he seems to be in a good mood so that you’re more likely to get good feedback and a positive discussion. I would start out by mentioning that Client X closed their business with the firm and you were wondering what happened. Open the door to get him to discuss what happened on his end so he feels in control of the conversation. Then ask pointed questions to get him around to the idea that he mistreated the client. Maybe suggest he take a vacation while you and the staff man the office.
Ultimately your hands are tied and if he continues his behavior, it will likely reflect poorly on you as well. If he can’t curb his behavior, you may need to consider leaving the firm.
Post # 5
- Wedding: August 2013 - The Liberty House
MrsFarm0619: i think that you’re just going to have to wait until he is ready to acknowledge it. He knows what he’s doing- he’s there, he’s seen the reviews, and you’ve talked to him about the issue. It’s upsetting that he does turn the same behavior around on you if you mention anything; are you sure that the clients aren’t the ones seeing his real personality? If that’s not the case, maybe you can suggest he see a counselor, or take some time off to collect himself.
Post # 6
Thanks bees. he is getting ready to take a trip with his grandson, so maybe a week away doing something fun that doesn’t involve illness or surgery will be a big help for him and when he returns his wife and I can discuss it more.
@beachbride1216 You are correct. One of the reviews said that they couldn’t believe how I work for him and that I was professional and nice and then another said that our entire firm was crap, even though I had not really worked with this person at all. Either way, all around, it’s a bad reflection and in the long run it could hurt me professionally.