Bees, I'm not sure how to handle this treatment of clients

posted 3 years ago in Career
Post # 2
Member
258 posts
Helper bee
  • Wedding: June 2014

I’m a healthcare provider and I totally understand the need to serve a patient/client both professionally and emotionally. 

Is there any way you can breach the subject with his wife?  Maybe she can talk to him about it?  Being the head honcho and being criticized (albeit constructively and for the betterment of his practice/firm), it can be tough.  But yes, perhaps the wife can help?

Post # 4
Member
9137 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

It sounds like you are close to the wife so I would ask her if there’s anything you can do to alleviate his stress and point out one or two examples of him losing clients over his behavior.  Hopefully that will encourage her to discuss the issue with him.

Being that he’s your boss there is definitely a line you have to toe while criticizing his behavior.  Maybe a friendly private lunch just the two of you would be a good idea.  Do it on a day he seems to be in a good mood so that you’re more likely to get good feedback and a positive discussion.  I would start out by mentioning that Client X closed their business with the firm and you were wondering what happened.  Open the door to get him to discuss what happened on his end so he feels in control of the conversation.  Then ask pointed questions to get him around to the idea that he mistreated the client.  Maybe suggest he take a vacation while you and the staff man the office.

Ultimately your hands are tied and if he continues his behavior, it will likely reflect poorly on you as well.  If he can’t curb his behavior, you may need to consider leaving the firm.

Post # 5
Member
6200 posts
Bee Keeper
  • Wedding: August 2013 - The Liberty House

MrsFarm0619:  i think that you’re just going to have to wait until he is ready to acknowledge it. He knows what he’s doing- he’s there, he’s seen the reviews, and you’ve talked to him about the issue. It’s upsetting that he does turn the same behavior around on you if you mention anything; are you sure that the clients aren’t the ones seeing his real personality? If that’s not the case, maybe you can suggest he see a counselor, or take some time off to collect himself.

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