Post # 1
I will start off by saying that I’m usually very polite to people but yesterday was an exception. About three weeks ago I switched my cell provider from AT&T to Ntelos because that was the easiest way for me to get an iPhone 5 since my 4s was broken and I wasn’t eligible for an upgrade. So I switched and after a couple weeks of use I realized that the service was TERRIBLE! I didn’t even have service where I work and I was constantly roaming and sage data was unbearably slow. So I decided to cancel and when I called customer care they told me that I was 5 days out of the return policy which is (14 days, I had no idea because I head given NO paperwork when I signed up so I assumed I had 30 days) and because I was outside of the return policy I would have to pay $350!!!!!!!!!!!! Obviously I refused todo that and after some negotiating the customer service lady told me that I could return the home and that I would only have to pay $175. I was fine with that and agree since I would be getting $100 for the phone I bought. NOPE. When I went to the store they told me that I was just supposed to give them the phone for FREE and then still pay the $175 termination fee!!!! So they put me on the phone with customer service again ad I calmly asked them to authorize the return. Call me crazy but when I return something, I expect my money back. The guy on the phone was so rude and kept saying “sorry there’s nothing I can do, we’re already waiving $175 for you” and I went into straight bitch mode! I demanded to speak to his manager and he refused saying they couldn’t do anything either!!!!! I told him that I didn’t care who I had to talk to but that I was getting my money back for the phone and I wasn’t hanging up until I did. It took about 30 minutes of me being a bitch for him to give in and just waive the entire $350 termination fee. It was exhausting and I still lost $100 but its better than $450!!!!!! Anyone else have to be a bitch lately to get their way??? Why is it that you have to be a bitch just to get people to help you?
Post # 3
The squeaky wheel is the one that gets oiled. At least you got it taken care of.
Post # 4
I learned at a very young age that you have to be a bitch to get what you want (I handled a lot of business for my parents starting from age 5 since they didn’t speak much English).
It sucks that we have to resort to being a bitch, but it’s almost like people don’t really care about customer service/doing their job correctly unless someone makes a ruckus.
I must have bitched out my venue maybe 5-6 times already along with writing a yelp review. I think they are terrified of me by now hehe
Post # 5
I think it can only get you so far. I had a lot of bitchy customers when I worked at Old Navy, and I never budged. The worse the were, the more I killed them with kindness and they still didn’t get their way.
Post # 6
@HonoraryNerd: ain’t that the truth!
Post # 7
@StephieBee: I agree.
I also think one should try the nice road first and see where it gets you. In some situations people don’t HAVE to help you and being a bitch will only result in them planting their heels, digging in and you getting no where. It can be effective but shouldn’t be the first resort.
I had a huge issue with a Hilton hotel in San Jose a few months ago. Not only did they mess up my reservation but they were completely booked up and had nothing to offer me. I was left without a room and it was very late. My exhaustion got the better of me and I resorted to bitch mode which got me no where and fast. Finally I had to apologize and explain to them again the situation and they finally credited me the Expedia costs that they had previously refused to refund.
Post # 8
I hate doing this, and in a weird way I hate when it works. Like the Dr. Phil “you teach people how to treat you” theory, every time someone gives in to me being a bitch, I sadly have that much more incentive to do it next time.
It’s difficult, stressful, puts me in a bad mood, and of course I feel terrible for the person I’m being a bitch to, even as I’m doing it. Sometimes I’ll give up and allow myself to be ripped off rather than go through all that, but I hate that too. If the stakes are high enough and rational explanation has failed, then yeah, I’m pulling up my bitch panties and wading into the fray.
Post # 9
@Ninteenthchance: Read, “Why Men Marry Bitches.” True story. Sometimes it’s the only way to get shit done.
Post # 10
@MrsPanda99: Ive read it!!!!!!!!! everything in that book is 100% true!
Post # 11
I think that would work for a lot of places like a phone company ect. But me being a self employed nail tech if anyone even tried to be bitchy in the littlest way they get NOTHING from me. I only am nice to clients that are nice to me. If you have a problem you better say it in the nicest way possible. Being a bitch will = you being fired as a client and sent to a shitty salon that does glue on tips and gives you an infection lol
Post # 12
- Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall
@StephieBee: Me too, but replace Old Navy with Kohl’s. I had the power to do a lot of neat things with the little buttons on my screen. Company policy told me not to do some things, but the buttons are there, and if you’re nice to me I might press them. If you’re a bitch, I’m sorry ma’am but there’s nothing I can do
Post # 13
I think there’s a difference between being assertive and being a bitch. I have no problem being assertive when necessary. Or sometimes, I express what I expect and them I’m quiet. It can make people uncomfortable and they start babbling/ giving me what I am waiting for just to fill the silence.
Post # 14
There is a difference between acting like a bitch and acting assertively. It sounds as though you acted assertively, and there is nothing wrong with that.
Post # 15
I’m with you – sometimes places can be real jerks about things. I ordered a digital camera from Best Buy, it took 3 weeks to ship to me. In the meantime I found the same camera for cheaper at Sony, so when the Best Buy one finally came I went to return it… they told me “sorry, you only have 14 days”. Ummmm it arrived yesterday! I had to argue with them a little bit that I didn’t even have it in my possession at 14 days. Anyway, it sucks having to do that but it sure feels good when you win!!
Post # 16
This isn’t being a bitch, it’s being firm.
Yes, I’m always firm with people when they are difficult.