Weddingbee boards

I've read mostly good and a few bad reviews of Bellaflora of Dallas. I had a really good experience with them (didn't use them for my wedding though) a few years back and am wanting to use them for my wedding. A couple of reviews complained about the in-house wedding planner but Bellaflora used to have Crystal Frasier (now has her own wedding planning company) and now has a planner named Jamie Jones. So I have no idea which planner the bad reviews referred to. Do any of you DFW brides know anyone or have personal experiences related to Bellaflora of Dallas, their previous planner Crystal Frasier and/or their new planner Jamie Jones?