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I Gorman is good. They have very modern jewelry and the owners are very friendly (and it is family owned and all of them work there) but they are a little pricier than most so be prepared to pay for their prime location. Of all the DC metro jewelers, the only place I personally would avoid is Charleston Alexander. In my opinion, they are shady -they threatened to sue my friend for posting a negative review on Yelp and the sales rep's husband sent him harassing and threatening messages.
Ironically, since you used the word in your post, I used Quest Jewelers over in Fairfax. I can't say enough great things about them. Huan, the owner, ordered a diamond I found online for me, he can order anything, and had it in the next day by noon. He sold it to us at cost because they don't specialize in stones, they're a custom jeweler. They are also family owned and they can make any design you want from scratch. You draw it and they'll design it for you. I also liked that when I went to get it resized they did it in 15 minutes right there where some places actually had to send it out. I never went to Mervis, but I did go to Washington Diamond, which I liked as well, and Ascot in Arlington. I really liked Ascot too, but they were a little expensive and probably too small to get what you'd like. The owner tho is awesome. He taught me everything I know about precious stone shopping.
i second Quest Jewelers. i didn't go through them, but have heard really amazing things about them from friends and family.
You have to give Washington Diamond a shot. They are wonderful! It's appointment only, but that means you have the associate's complete attention. Tom helped us with my engagement ring, and we went back for our wedding bands. We got an amazing deal on my ring, and it's super high quality. I highly, highly recommend them.
@ananeele: Wow, such different experiences!
I loved my Charleston Alexander (In Falls Church). The person helping me (I think her name was Diane) was so nice and patient as I asked to see almost all the rings. She was even one of the few people who totally understood my budget restrictions and recommended a CZ.
I hated Mervis. They are all about selling diamonds, not settings. They don't have a case that you can look at the hundreds of designs. You have to tell the salesperson what you want, and they bring out 5-6 at a time. So frustrating and pointless.
@Ms. Gremmlin: I second Washington Diamond! Tom is awesome. My husband bought the diamond somewhere else but found the setting at Washington Diamond. I can take it in whenever I want to get it cleaned and they always do a great job. It's in Falls Church and it's easy to miss. You also have to go by appointment only but it's worth it. They have a great selection of stunning pieces
My FI loved Dominion Jewelers - he wanted a custom ring and they have designers who will do that. They made sketches based on what he showed them/told them and made a wax mold for him to approve before they cast the ring. He chose to buy a loose moissanite and they set it in the custom setting for him, but you can also buy complete rings from them. He said they were incredible during the entire process (and my ring is amazing!).
I third Quest Jewelers! We worked with Pete who is AWESOME and one of the brothers in the family owned business. When we arrived for our appointment, my fiance made it a point to say "I'm not going to buy a diamond today" and after meeting with Pete and seeing the diamond we picked out he said "go wait in the car"! We we'll be going back in a few months for our bands! My ring was custom made.
We went to Dominion Jewelers and we liked them but our rep wasn't that responsive. We were going to go with them but my fiance got a better feeling from Quest.
Another great place was Protea Diamonds. I think I found them through the Washingtonian. Awesome experience, the owner (I think?) Anthony was very very nice and knowledgeable. We found them to be out of our budget though.
There's a place out in Tysons right across from the mall that two of my coworkers got their rings from, but good grief I can't remember the name. Family owned as well I believe, and it's not Mervis or anything like that.
It's pretty pricey, but Tiny Jewel Box in downtown DC carries some designers that don't necessarily appear elsewhere. Might be useful if you're just looking around to see what you like.
Throwing in my two cents - my ring is from Mervis but my band is from Gorman. We have both said if he could do it again he'd go to Gorman first. Ivan and his family are absolutely wonderful and worked with us for the past 6 months as we made custom rings. The customer service is hands down above and beyond Mervis. All I was asking for was an eternity band in yellow gold. Mervis was unfriendly and kept telling me that yellow gold was ugly and I should get platnium and I only have 5 choices of rings to select from.
GO TO I.GORMAN (they are also having a sale until 2/14 10 - 70% off)
We went to Charleston Alexander. Mervis was pretty rude to us and acted like our 20k budget was beneath them. They also were sticklers for having an appointment.
I just don't know how Mervis stays in business!! They totally made me feel like I was bothering them. When I told them what I wanted in the design, they told me they didn't have anything like that and came back with stuff that only vaguely looked like what I wanted. Totally not worth the time!
FI and I bought my ring at Boones and Sons. They have a location in Chevy Chase, Downtown DC and McLean (sorta near Tysons). They were great- so friendly and they give really good discounts and they work with you on price. If you go to the one in Chevy Chase, ask for Holly.
Another vote for Quest! I had my engagement ring custom designed there and it's beautiful! Very professional staff and I'll be getting my wedding bands there as well 
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Hello fellow DC bees,
BF and I are starting the process to look for engagement rings and although I've flagged umpteen things online, I need to go try things on and actually see what I like versus pictures online. I am really interested in natural blue sapphires so want to go to a jeweler who has those. I also really like Kirk Kara rings and know I Gorman has those. Can any DC bees guide me to the best place to at least start my quest?