Weddingbee boards

Hi,

I just want to warn brides about Oasis at Wild Horse Ranch, below is my review.  Keep in mind that other sites that have reviews are salted with the owners writing their own reviews...

Concise version, email me if you would like the full version of my review.
Poor customer serviceI am still in complete disbelief at the treatment that my now husband and I received from the General Manager of Oasis at Wild Horse Ranch, Raynu Fernanado.  My complaints are as follows; he did not listen to our needs, imposed his usual wedding practices that did not accommodate us, very condescending and rude, not detail oriented, and came across as bored and impatient. He was so unprofessional that he quit as my wedding coordinator a few days before the wedding after raising his voice to me with insulting language.  I’m not sure what I did to deserve this treatment, I didn’t have any requests that were out of the ordinary, I did ask some questions because no one walked the site with us to explain where anything was going to be set up or where we might want things to be set but regardless no one should be spoken to the way we were and especially after writing a big check.

On the wedding day Judy was pleasant to work with but my fear came true, the little details that I wanted to work out before the wedding day were not discussed so I had to answer questions every five minutes about where things should go and have things moved around 45 minutes before the wedding.  I didn’t want to control the little details; I just didn’t want to have to think about them when I wanted to be spending time doing my hair and makeup and enjoying friends and family.  Well, the lady who served up drinks the night of the wedding and helped us to the suite was amazing, I can’t remember her name but she was just lovely the entire evening.  Also, Sara who gave us the tour was very nice and helpful.

It is a very pretty location with good food but there are equally as pretty locations with better prices and much better service.  If your heart is set on this location ask to work with Judy from the beginning.  Remember, this is your wedding day and you are paying a lot of money to have a full wedding and if you want to control every aspect of your wedding or want to ride down the aisle backwards on a unicycle, your coordinator should say, “How can I help you safely achieve this vision.”    On a side note, no one ever apologized to us for the poor treatment and unprofessionalism or the fact that they broke my guest platter.  Out of curiosity I have contacted other brides who hosted their wedding there and they got the same treatment but they just sucked it up because they didn’t want to make waves with someone who had such control over their wedding and I have spoken to several event planners who will no longer work there, so I just wanted to make sure it wasn’t just me or that there wasn’t some underlining conflict that Mr. Fernando might have with us personally due to his perceived idea of our religion or something else.  Also, there have been complaints filed with the BBB – I was so upset that I did some research.

Do not book here if you like to be involved in your own wedding and defiantly do not book here if you are a DIY bride.

Sorry, my computer went crazy, I just edited the post...strange.

I just want to say that I had the exact same rude treatment as Helix did from Raynu Fernando, who is actually the owner of Oasis at Wild Horse Ranch.  My fiance and I went to the Wild Horse Ranch to sign our contract but were treated so poorly that we reconsidered. We are SO glad we did.  I have since searched everywhere online for reviews of the place and noticed there is a bad review on Yelp! here http://www.yelp.com/user_details_reviews_self?userid=em2LOwrmNE8a59I9ng5DdA

that somehow does not appear when you search the site directly.

Not only was Raynu completely unapologetic for being late to our appointment but he proceeded to be extremely condescending and very hostile towards us, especially when we asked questions.  He actually told us he'd done hundreds of weddings and gave us the distinct impression that he was gonna do things his way regardless of our thoughts and desires.  I'm glad we saw this behavior before we made the mistake of signing a contract.  

My fiance and I were beyond disappointed and very offended.  I urge future brides to really consider whether it's worth it to work with an individual who runs their business in this manner.  It is a beautiful location but think about supporting a local business that actually treats potential and current customers with respect.

Feel free to contact me as well if you have any questions.

Hi! I am kinda freakin out right now because I am getting married next March at the Wild Horse and am planning a DIY wedding.  I guess my best plan of attack is to request working with Judy versus Raynu.  I conducted the tour with Sara and she was very nice and helpful.  Any other words of advice and specific details would be awesome.  Thanks

here are some more yelp reviews, not sure why they are filtered.

click here for filtered reviews

or if that doesn't work check them out by going here http://www.yelp.com/biz/the-oasis-at-wildhorse-ranch-tucson and clicking the "4 Filtered" link near the bottom left side of the review.

""Poor customer service. I have read other reviews and agree on their GM, Raynu Fernanado. My complaints are as follows; he did not listen to our needs, imposed his usual wedding practices that did not accommodate us, very condescending and rude, and came across as bored and impatient. He did not like us asking questions that were not in his timeline. I didn’t have any requests that were out of the ordinary. No one would ever return our calls. My fiance finally had to call on the emergency line. No one called us to set up our final visit. We emailed a couple times and left a couple messages. Again, my fiance had to call and leave another message before someone called back. No one ever has apologized for the poor communication. On the wedding day Raynu was very pleasant to work with and was great though. No problems. The site does need to be updated a lot. The bridal suite is old and things were falling apart. The one bathroom flooded from the toilet, the sinks didn't drain.The lighting in the bridal suite was awful-not conducive to getting your makeup done in there. The honeymoon suite was nice. You could tell they re-did that. I was not impressed with the DJ. They should have a few DJ vendors that you can choose from. He wasn't very friendly and played a lot of oldies music which we didn't ask for. We wanted him to play a variety of years. He played a lot of slow songs at the beginning, which I didn't like because you need to get people out on the floor, not make them leave! Over all we had a beautiful wedding and it ended up being a perfect day. The staff were friendly on our wedding day and helpful; the location is beautiful, wonderful food. Again, the customer service skills really need to be worked on because there aren't any."

Thought everyone considering booking this place should be aware of this...from the Daily Territorial yesterday.

The Oasis at Wild Horse Ranch, 6801 N. Camino Verde in the Tucson Mountains Foothills, has defaulted on $600,000 loan. The 20-acre ranch was built in the 1890s and claims to be the oldest guest ranch in the state. It is a venue often used for western-themed events, corporate banquets and weddings.

The site is owned by Oasis at Wild Horse Ranch LLC, with managers Judy and Raynu Fernando, Tucson.  Public records list Russell and Mary Sholes of Tucson as members. Raynu Fenando is the ranch’s president and operating manager.

At 10 a.m. Jan. 19, the property is to be sold at auction at 1661 N. Swan Rd., Suite 234, in the law offices of Aboud & Aboud.