(Closed) Beware – Oasis at Wild Horse Ranch

posted 8 years ago in Tucson and Southeastern Arizona
Post # 3
Member
4480 posts
Honey bee
  • Wedding: March 2010 - Calamigos Ranch

Wow, that is impossible to read. Try posting it directly here if you want to warn people!

Post # 5
Member
2 posts
Wannabee

I just want to say that I had the exact same rude treatment as Helix did from Raynu Fernando, who is actually the owner of Oasis at Wild Horse Ranch.  My fiance and I went to the Wild Horse Ranch to sign our contract but were treated so poorly that we reconsidered. We are SO glad we did.  I have since searched everywhere online for reviews of the place and noticed there is a bad review on Yelp! here http://www.yelp.com/user_details_reviews_self?userid=em2LOwrmNE8a59I9ng5DdA

that somehow does not appear when you search the site directly.

Not only was Raynu completely unapologetic for being late to our appointment but he proceeded to be extremely condescending and very hostile towards us, especially when we asked questions.  He actually told us he’d done hundreds of weddings and gave us the distinct impression that he was gonna do things his way regardless of our thoughts and desires.  I’m glad we saw this behavior before we made the mistake of signing a contract.  

My fiance and I were beyond disappointed and very offended.  I urge future brides to really consider whether it’s worth it to work with an individual who runs their business in this manner.  It is a beautiful location but think about supporting a local business that actually treats potential and current customers with respect.

Feel free to contact me as well if you have any questions.

Post # 6
Member
4 posts
Wannabee
  • Wedding: March 2010

Hi! I am kinda freakin out right now because I am getting married next March at the Wild Horse and am planning a DIY wedding.  I guess my best plan of attack is to request working with Judy versus Raynu.  I conducted the tour with Sara and she was very nice and helpful.  Any other words of advice and specific details would be awesome.  Thanks

Post # 7
Member
1385 posts
Bumble bee
  • Wedding: July 2010

This is good to know! But really how do you know these things until you’ve signed the contract. Thank you so much for your honest opinions re: Oasis at Wild Horse Ranch. I’ll be sure to pass it on to my friends as well!

Post # 8
Member
4485 posts
Honey bee

That’s crazy! Definitely report them to the Better Business Bureau asap. With behaviour like that, how do such places stay in business?

Post # 10
Member
1 posts
Wannabee
  • Wedding: February 2010

“”Poor customer service. I have read other reviews and agree on their GM, Raynu Fernanado. My complaints are as follows; he did not listen to our needs, imposed his usual wedding practices that did not accommodate us, very condescending and rude, and came across as bored and impatient. He did not like us asking questions that were not in his timeline. I didn’t have any requests that were out of the ordinary. No one would ever return our calls. My fiance finally had to call on the emergency line. No one called us to set up our final visit. We emailed a couple times and left a couple messages. Again, my fiance had to call and leave another message before someone called back. No one ever has apologized for the poor communication. On the wedding day Raynu was very pleasant to work with and was great though. No problems. The site does need to be updated a lot. The bridal suite is old and things were falling apart. The one bathroom flooded from the toilet, the sinks didn’t drain.The lighting in the bridal suite was awful-not conducive to getting your makeup done in there. The honeymoon suite was nice. You could tell they re-did that. I was not impressed with the DJ. They should have a few DJ vendors that you can choose from. He wasn’t very friendly and played a lot of oldies music which we didn’t ask for. We wanted him to play a variety of years. He played a lot of slow songs at the beginning, which I didn’t like because you need to get people out on the floor, not make them leave! Over all we had a beautiful wedding and it ended up being a perfect day. The staff were friendly on our wedding day and helpful; the location is beautiful, wonderful food. Again, the customer service skills really need to be worked on because there aren’t any.”

Post # 11
Member
1 posts
Wannabee

Thought everyone considering booking this place should be aware of this…from the Daily Territorial yesterday.

The Oasis at Wild Horse Ranch, 6801 N. Camino Verde in the Tucson Mountains Foothills, has defaulted on $600,000 loan. The 20-acre ranch was built in the 1890s and claims to be the oldest guest ranch in the state. It is a venue often used for western-themed events, corporate banquets and weddings.

The site is owned by Oasis at Wild Horse Ranch LLC, with managers Judy and Raynu Fernando, Tucson.  Public records list Russell and Mary Sholes of Tucson as members. Raynu Fenando is the ranch’s president and operating manager.

At 10 a.m. Jan. 19, the property is to be sold at auction at 1661 N. Swan Rd., Suite 234, in the law offices of Aboud & Aboud.

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