Weddingbee boards

I took my wedding dress to Hem and Her to be altered. The owner, Joyce, is the one who did the alterations.  My card was charged before any work had even begun on my dress. At my second fitting the beading on the top of my dress was hanging off of the dress. I expressed concern about the beading hanging off the dress and was assured that it would be fine. 

My final fitting was on May 26. Joyce explained what she did to the dress and how proud she was of the quality of her work. I asked if she did all of the alterations and she said yes I do everything. I put the dress on and immediately noticed that my dress was different!  There was a flower on the back of my dress that was the focal point and my favorite part. The flower was gone!  Joyce said very nervously, oh was there a flower on this dress?  Joyce started to get flustered and tried to find the flower in the back and my friend went with her to try and help since she knew what it looked like. The back room was a disaster with dress pieces everywhere and my flower was nowhere to be found.  She returned with some random flowers that didn’t match and tried to put them on my dress. Then we noticed that the beading on the top of my dress was not the beading that was originally on my dress! It was gone and replaced with lace and it was very obvious because it didn't match the rest of the beading on my dress. I also noticed that the hem was way off.  It went up so high on the right side that the crinoline under the dress was hanging out. When I showed the other mistakes to Joyce she got really upset and said one of her workers did this and she didn't know what happened. I reminded her that she told me that she did all of the work and she walked away.

 Joyce said she would order a new flower since the wedding was in two weeks and it was too late to get a new dress. When I called Joyce the next day she said they couldn't get a new flower and she was sorry. So I had to call the designer and arrange for a new flower to be sent to me but Joyce would need to sew it on the dress. Joyce was aware of this because the designer told her this on the phone. I set it up for Joyce to call and pay for the flower, which she did but she chose to not have it priority shipped and the wedding was in two weeks.  The flower was lost in shipping and as of June 8 the flower still hadn't arrived.  I went to pick up my dress on June 8 because they were closing the shop on June 10. Joyce never found my beads so she did rebeading but it wasn't my beading so my dress looked different, not like the one I fell in love with and there was nothing I could do.  The hem was still a high on the right side and the bustle was broken.

I was crying because my wedding was in 4 days and my dress was ruined so I requested to have some or all of my money refunded.  The assistant then came out and said that Marv, Joyce's husband would call us.  I asked to speak with Joyce and she refused to come out and talk to me.  I said she is a business owner and needs to speak with me about what happened and she refused to come out.  Marv called me later and screamed at me about how I was crazy and they did everything that they needed to and that it's my fault I was unhappy and to have a nice life because they were done with me.  There was a lot of laughter on his end of the phone and he hung up on me. I was in tears. On June 10 the flower arrived and I had to sew it on my self because they were "done" with me, which caused it to pop off the entire night of the wedding. The bustle was broken so we had to safety pin it and the beading wasn’t my beading. In my pictures you can see that the hem was not fixed properly because it was still high on the right side.

This was a $4,000 dress that they ruined not to mention the emotional stress it caused.  I never raised my voice or was rude with them so it makes it hard for me to understand how they could have treated me like they did and gotten away with it.

PLEASE, do not make the same mistake I did.