- 3 years ago
We held our wedding reception at Toad Valley in June of 2011. Throughout the process Allison was extremely cold, short, and often delayed in her responses (I wished her cheerful Happy Thanksgiving, Merry Christmas, Happy Valentine’s Day in emails with nothing but unfriendly, one sentence responses back not returning the well wishes) which should have been a red flag. It was like pulling teeth to get details and make arrangements, however I took it with a grain of salt because we all communicate and function on different levels. The actual event and days following changed everything. We were short 9 tables leaving guests forced to stand around awkwardly or sit out on the deck away from the party. The extra table cloths we had ordered for those tables we were promised were used for a wine party they double-booked without our permission; when confronted about this Allison claimed they just so happened to use/order the same colored table cloths from another vendor. I confirmed with the Chamber of Commerce committee they had not in fact ordered them, that Allison provided them with the tablecloths the day of free of charge. Food we asked for in our contract was not served and instead made it out to the double-booked wine party, the food we did get was cleaned up an hour before the party ended, there was no champagne toast as promised although they tried to charge us for it, and regardless of us expressing issues with all of this the night of Allison forced my mother-in-law a half hour before the party was over to close out her bill with a secured credit card. The following day when we confronted her via phone in a very calm and professional manner, her husband took the phone from her and screamed “You are destroying our lives” and hung up; they then tried to avoid us for a week. Allison eventually agreed to refund us the $500+ service fee as well as via email (which I still have) promised to refund us for the 9 table cloths they essentially stole as well as 9 floral centerpieces we couldn’t use due to them shorting us 9 tables and never sent the check. After over a month I wrote a review on Yelp and they sicked lawyers on us. I communicated via email with the attorney for two weeks disputing Allison’s new claims that they never promised us 20 tables nor could their facility ever be capable of holding that many people; I had emails, contracts, and direct screenshots off their website proving all this was false…the attorney stopped responding. Finally Allison herself fessed up, refunded us, and apologized claiming she had turned things around and regrets it all terribly. I found out yesterday a friend held her wedding there just this past year and had gifts, wallets, and cash stolen as well as similar services issues. Nothing has changed with Toad Valley or Allison; they continue with dishonest practices and terrible service. This is now the 4th bride I have heard this from. Please do not risk going through what we did with the lying, stealing, bullying, and scare tactics. Just hold your event elsewhere, that day is too precious.