Beyond Frustrated with Venue!!!!

posted 2 years ago in Venue
Post # 2
Member
11731 posts
Sugar Beekeeper
  • Wedding: November 1999

I don’t think it’s normal.  Perhaps there’s another contact or a general line for the venue that you can call? 

Post # 3
Member
8025 posts
Bumble Beekeeper
  • Wedding: September 2015

I just didn’t hire any non responsive vendors. If they’re not getting back to you before youve given them $$$ they sure as hell aren’t going to up their service after they have your $$. Im planning long distance so I just cant deal with that.

Post # 4
Member
1062 posts
Bumble bee
  • Wedding: May 2015

I think it’s time to move on. If your vendor is unresponsive at this stage, then it’ll be worse later on.

Post # 6
Member
8025 posts
Bumble Beekeeper
  • Wedding: September 2015

ny88:  well if you REALLY want that venue, id get a contract and money on it asap, just keep contacting. I guess it could be their busy season? Still not an excuse but if your heart/budget is set you could keep trying.

Post # 7
Member
214 posts
Helper bee
  • Wedding: January 2015

It took my venue 4 days to finally have someone return my call/e mail.  It seemed like forever waiting for the reply. I have not had any problems since.  2 weeks is a really long time.  Can you make a visit down there and talk to someone? Unless there is a really good reason why your calls have not been returned I would be very hesitant to book them and I would let them know it.

Post # 8
Member
6028 posts
Bee Keeper
  • Wedding: October 2014

Could be totally normal this time of year, when smaller venues are extremely busy.  It may be more productive to call again and ask for an appointment where you can come, discuss price, and give deposit if the things you discuss are acceptable to you.  While it’s not the best business practice to be so busy that you can’t pay attention to customer emails, it is unfortunately the reality for many venues because more staff = more expenses to pay, and they already operate on a narrow profit margin. 

If your coworker said this GM is very hands-on then that might be the case, because a GM is not really supposed to be setting up tables or running food. They’re supposed to be managing. If she’s spending her time doing non-management tasks, they may be understaffed and she may be too busy to get back to you.

Post # 9
Member
71 posts
Worker bee
  • Wedding: May 2015

If you are really set on this venue can you drop in and pay a visit to inquire about the poor follow-up with someone in a supervisory role or owner? There is no excuse for this, but I would be really worried about how the event was going to go if just a simple proposal communication is dropped/ignored. My first choice venue was beautiful and very natural, but they had so many rules and dealing with the event coordinator for the proposal and follow-up questions was like going to the warden for permission. I ended up having to switch venues before making a final decision because of my dog’s costly kidney surgery. The new venue we decided on, which is actually just as beautiful, is much more happy to work with us, forthcoming and pleasant about it all, rather than acting like they are doing us a favor allowing us to have a wedding there. It has given me a gut feeling that I am much more content working with the venue we chose than our first choice, because of their attitude.

Post # 10
Member
1236 posts
Bumble bee
  • Wedding: June 2014 - San Francisco, CA

Maybe the reason this venue is so cheap is because they have a hard time holding onto business? If they’re this unresponsive while they’re actively trying to win your money, I’d be really worried about how they follow through with the wedding once they have it.

Post # 11
Member
692 posts
Busy bee
  • Wedding: April 2015

Their responsiveness isn’t professional, no. But as someone in the wedding industry has told me recently, sometimes if they see your date is far out (yours is in August, mine is in April even) they’ll wait longer to give you responses back on the smaller more detailed stuff. There are only so many hours in their day and their priority is often the weddings this weekend/in the fall, etc. combine that with possibly vendor/in-office vacations and you get the picture. It’s not an excuse, but I honestly never thought of that until that person told me. I was glad she was honest— I really thought I was the most important wedding at hand right now. Lol 

if it’s your dream venue, go in and talk in person about how you’re feeling Or attempt another phone call. If they still give you the same vibe, move on. Your day is too special to not be treated as such by others. 

Post # 12
Member
389 posts
Helper bee
  • Wedding: December 2014 - Norton Country Club

Depending on the type of venue, remember that turnover in service jobs can be high… Is there a general number for the venue that you can call to see if you have outdated staff information?  If not, i would visit in person to see what is going on.

Also- I agree with the other posters- if this is their pattern when they are trying to gain your business, what will it become once you are contractually obligated?!  If you choose to pursue the venue, I’d recommend that you get everything in writing with “due” dates on each/every item.  Best of luck!  I hope it works out for you. 

Post # 13
Member
1311 posts
Bumble bee
  • Wedding: March 2015

ny88:  Hmm are you unable to visit the venue for an in-person meeting to discuss details, sign a contract and pay the deposit? I don’t think high wedding season is an excuse for being unresponsive to this extent. This was our process with our venue – appointment to see venue and meet in person to get a price quote, wedding manager held our date for X days while we made a decision, once we said yes to the venue, he sent over a contract and we conducted negotiations over email. Everything was done within a week. Even after securing the contract, my wedding manager always emails or calls within a few days when I have questions. I don’t think it’s worth trying to get your dream venue if this is how they’re going to treat you. =/

Post # 15
Member
430 posts
Helper bee
  • Wedding: December 2014

My venue did the same at first and I was really frustrated with my coordinator. I almost switched venues and even started a post to see if any other brides had my problem at my venue.  But now that my wedding is 3 months away she went into super mode and we’ve been finalizing every last detail.  So glad I didnt switch. Your event isnt until August so maybe her focus is on her current events and she’ll have slow response time becuase she knows she has time with yours (Not that Im saying thats ok)! I think since its your dream venue you should just hang in there for now. But if she takes any longer than another week you may want to ask to speak to the events manager.

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