Post # 1
I called a caterer this morning to get a quote. Everything was on point from the start.
-Answered phone without having to spend 20 minutes in an IVR system.
-Had a website and email address.
-Really nice on the phone and didn’t seem annoyed when I told them my date.
Then I told her the venue and the whole mood changed. She started to COMPLAIN about the venue because, “while it’s a BEAUTIFUL venue, it’s hard because you have to rent everything. It’s just a pain in the ass to make sure you brides rent an extra service tent and with a guest list over 50, you can’t rent glasses from us.” Then she kind of mumbled while going through some papers, “I don’t know why they keep putting us on their list…”
So I kept my cool and thanked her for her time. I don’t want to completely blow them off because their prices are pretty awesome, but I don’t want to deal with crabby people.
So I guess my pet peeve is I hate when vendors are annoyed at your contact and I hate when they start badmouthing other vendors/venues.
Post # 3
I had a vendor who never returned calls promptly. He was just overall very unorganized. Forgot our food tasting appointment. So I guess being unprofessional is a pet peeve of mine 🙂
OoOoOh Ms. Tattoo I see you are also from Pittsburgh! Will you be attending the Tattoo Convention, Meeting of the Marked, this weekend?!
Post # 4
@Miss Tattoo: No prices on the website thing.
Yeah, I get that you want to be flexible to maximize your business opportunities and things like food and flowers, well the real cost changes depending on the ingredients/raw materials/season. But a sample menu with pricing will at least help me figure out whether you’re even in the ballpark.
Post # 6
@theeekingeek: NO! I want to so bad, but we will be busy. 🙁
Post # 7
1) Not returning phone calls or emails in a timely fashion…at least within a few days!
2) Not answering all my questions or only some of them and making me track them down for what I want to know
3) Them telling me I CAN’T do something, because they either don’t want to make it happen due to laziness or too much research, or telling me it just isn’t done. Ha.
4) Being asked my budget and them making their estimate $2. under it. I’m really not that stupid.
Post # 8
I forgot two other things:
1. Judging my style–alternative suggestions I can take, but I don’t like it when a vendor tells me “ping-pong isn’t appropriate at a wedding.” I want to say, “No, actually YOU aren’t appropriate at my wedding.”
2. The website that thinks it’s a James Cameron flick. Seriously, if I have to wait around for a flash presentation to finish before I can even get to your contact info, forget it.
This is less of a big deal–more of a preference than a peeve–but
3. If your website is overly cheesy, with little hearts and scrolls and elevator music playing, I don’t think I’ll bother.
Post # 9
1. no prices on the website
2. long flash shows at the beginning of the site that i have to see every.single.time. i go there
3. when i write an email with 4-5 questions in it, and they respond with answers to 1-2 of them
4. when they take more than 1-2 days to respond
5. when they make me call them (but i just realllllly hate talking to people on the phone)
Post # 10
@JennyW1: “No, actually YOU aren’t appropriate at my wedding.”
Post # 11
I agree with @moderndaisy completely!
Post # 12
I hated it when vendors would talk to me like I had NO idea what I needed and was a complete idiot. Clearly I’ve done my research, let’s talk about what you’re trying to sell and what I’m trying to buy like two intelligent adults, stop being condescending because you’re making my decisions easier by the minute.
I also hated it when vendors wouldn’t listen. We had one DJ we interviewed who we told we wanted a DJ who was very low key and in the background, we’d like to dance but not have a crazy ass party. We were looking for great music, not a big personality that overwhelmed the rest. The planner we spoke to at their office kept going on and on and on about what drinking games we could play, how trashed we would get, and how DH shouldn’t drink too much before the wedding because she’s seen that and how mad brides get if the groom shows up drunk to the ceremony. We left pretty quickly.
Oh and also, please be on top of current trends. I met with a florist I had used before for some really beautiful arrangements, but she had NO idea what manzanita trees were and looked at me like I was insane when I showed her photos, like why would anyone want that?! It bugs me when people don’t know their industry or bother to stay up on what’s current.
Post # 13
A vendor trying to tell me what I want. I wanted an enormous bouquet…like 2 dozen roses, hydrangeas, etc. One florist told me that she wouldn’t do more than a dozen roses with my frame. I told her that wasn’t what I wanted, and I wanted 2 dozen at least. She kept insisting that she wouldn’t do that, and I told her that she wouldn’t be my vendor!
Post # 14
- No website
- Poorly designed website
- Website without prices
- Calling during business hours. Hello? I have a job, I can’t just keep chatting it up with you.
- Telling me I have to ‘settle’ for a sub-par service because I don’t want to spend a fortune.
- Prattling on and on about something they think is cool when I’m very much not interested.
The last two actually happened at the same venue. The guy bought a laser light show and a fog machine for this run-down ballroom that actually smelled bad and he kept talking and talking about his laser light show. Nothing against them, but my relatives just aren’t the type to appreciate that, lol.
Post # 15
I hate when a vendor’s first question is “What’s your budget?” or “What other quotes have you gotten?” I understand this with flowers or something that varies a lot, but why does the limo company need to know this?? Just give me what the price is!
Post # 16
Number one pet peeve: When they don’t return phone calls or emails AT ALL! I understand they are busy, however, I’m spending a small fortune for their service, the least they can do is give me a quick call or email saying “hey, I’m swamped with work, I will contact you asap.” I wouldn’t be thrilled with a message like that, but at least I would know they are not ignoring me.