Post # 1
Ok, I just need to have a little rant.
My fiance gave me a ring from Blue Nile and we both decided the petite Trellis setting was too thick. So we decided to return it and get the diamond reset into a petite cathedral pave setting. Also we changed the size to 5.5 from 6 as it was too big.
Blue Nile appeared helpful at first and returning it was no problem. We were in Hong Kong at the time so we sent it via fedex.
The trouble came when we are now receiving the returned ring back into Australia.
Fedex called me and said we would have to pay $750 in customs tax to import the ring back into Australia. This is as well as the $450 we originally paid to import it the first time.
We had to call Blue Nile and Fedex multiple times to try to sort it out as we should only have to pay customs on the difference. Blue Nile are insisting they sent it processed as an “exchange within warranty” and fedex are insisting they sent it labelled incorrectly and this is why we incurred the $750 fee. Fedex sent me proof that it was not marked correctly on the airway bill. Now we are going to dispute this with customs and attempt to get our original $450 back but there is also a $132 AUD fee just to dispute this!!
I purposely live chatted on their website and called them 3 times to make sure it was processed correctly as I was worried customs would charge us twice. So annoyed!
To make a long story short, we are out $582 and the cost for multiple overseas calls and Blue Nile are so far refusing to help.
Post # 3
Oh that’s so frustrating! You know, I would keep at Blue Nile, there has to be some kind of precedent for stuff like this, I mean, it can’t have only ever happened to you! My Dad is an expert at getting stuff like this sorted, and he always told me the trick is to make it easier for them to do what you want than not. Always be polite but just don’t leave it and work your way up the company until you speak to someone who can help – and always get direct numbers/ names and keep a log. Also, find out from FedEx exactly what they need from your end to fix this… Not sure if this was any help at all, but I hope it works out!
Post # 4
The rules for shipping internationally change so frequently, and are crazy different from country to country. There is also no way to tell what customs will charge in terms of brokerage fees, taxes, etc. once it gets across the border. I own a UPS store and ship internationally using both UPS and DHL daily. I am always asked what the duties and taxes will be on the other side, and there is just no way for anyone to know what they will be until the item is in customs. If you ask me, Fed Ex is telling you it was a mistake made by Blue Nile, just to ensure they get paid. Basically, now that Fed Ex has paid through a broker, they will hold the package until they get paid. When I see this situation (and it is ALWAYS with high priced, insured items) I have to either get the shipper (in this case blue nile) or the receiver (the person who is TECHNICALLY responsible for paying any duties and taxes) to pay the fees. Generally, it comes down to the shipper paying simply to avoid having the package refused and abandoned at customs. The rules also change depending on whether or not something is being bought or sold. something is insured, and the level of tax for a particular item in a particular country. It is a giant pain in the ass, and I obviously don’t know what ACTUALLY happened, but I’m inclined to believe Blue Nile did what they needed to in order to get the ring through customs. What happens once it is there is entirely up to customs enforcement & the brokers.
Post # 5
@blondie_ems: thanks for the hints. I think I will wait for the ring to get here tomorrow and when I have more paperwork to back me up I will call again.
@Car7yn44: And whats worse is because of the free trade agreement between Australia and the US, I shouldnt have had to pay 5% duty on either customs bill! You would think from my situation that Blue Nile had never sold to Australia before….
I mean….I know that customs is not controlled by them but they should known how to label a package correctly for international sales without their customer getting hit with a $750 extra customs fee