Bluenile customer service rant

posted 3 years ago in Rings
Post # 3
Member
163 posts
Blushing bee
  • Wedding: February 2015

Oh that’s so frustrating! You know, I would keep at Blue Nile, there has to be some kind of precedent for stuff like this, I mean, it can’t have only ever happened to you! My Dad is an expert at getting stuff like this sorted, and he always told me the trick is to make it easier for them to do what you want than not. Always be polite but just don’t leave it and work your way up the company until you speak to someone who can help – and always get direct numbers/ names and keep a log. Also, find out from FedEx exactly what they need from your end to fix this… Not sure if this was any help at all, but I hope it works out!

Post # 4
Member
221 posts
Helper bee
  • Wedding: June 2015

The rules for shipping internationally change so frequently, and are crazy different from country to country. There is also no way to tell what customs will charge in terms of brokerage fees, taxes, etc. once it gets across the border. I own a UPS store and ship internationally using both UPS and DHL daily. I am always asked what the duties and taxes will be on the other side, and there is just no way for anyone to know what they will be until the item is in customs. If you ask me, Fed Ex is telling you it was a mistake made by Blue Nile, just to ensure they get paid. Basically, now that Fed Ex has paid through a broker, they will hold the package until they get paid. When I see this situation (and it is ALWAYS with high priced, insured items) I have to either get the shipper (in this case blue nile) or the receiver (the person who is TECHNICALLY responsible for paying any duties and taxes) to pay the fees. Generally, it comes down to the shipper paying simply to avoid having the package refused and abandoned at customs. The rules also change depending on whether or not something is being bought or sold. something is insured, and the level of tax for a particular item in a particular country. It is a giant pain in the ass, and I obviously don’t know what ACTUALLY happened, but I’m inclined to believe Blue Nile did what they needed to in order to get the ring through customs. What happens once it is there is entirely up to customs enforcement & the brokers. 

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