Post # 1
I don’t think I’m being irrational here, but…I booked a venue last July for my wedding this September that was to take place in Williamsburg, VA. They were responsive until October last year, at which point I couldn’t get a phone or email response until I called them out on it via email this April. Suddenly they started taking down the information about menu, guests, flowers, and officiant.
That last conversation in April ended with an agreement to provide me with a proposal for a tent setup and menu options for the rehearsal dinner and brunch reception by the end of the following week. Those proposals never arrived, and weeks of calls and emails again went unreturned until last week. The venue emailed my fiance details about another couple’s wedding. I emailed yesterday and got no response, and called later in the day, only to be told that the person handling my wedding was offsite at a meeting and would get back to me later.
They never got back to me.
So today I moved the venue to a B&B the next town over. Despite my explanation of events, people are still shocked and displeased. But I lost faith in the venue, and my fiance is basically on the warpath.
So, have I overreacted? I don’t think I have–in fact, I think I was too tolerant–but some guests aren’t agreeing with me.
Thanks for the input,
Post # 3
@lammypi: I would have bailed in October.
Post # 4
@lammypi: if you don’t have any faith in that venue doing a good job, i understand but brides need to realize that these venues are dealing with many brides on a day to day basis. unfortunately the weddings that are coming up this week or next are the ones that take priority. keep in mind also that we are now in high wedding season so you need to be patient.
Post # 5
@mypinkshoes: They should’ve at least been honest with her and told her this. If you’re busy and need more time getting back to your clients, you should tell her! There’s nothing for her to understand. Don’t lie to her.
Post # 6
@mypinkshoes: Not replying between October and April is beyond being ‘busy’ though.
@lammypi: You’ve been more than tolerant. Maybe your guests are pushovers and think it’s normal to wait 6 months for a response and then another 2 and counting, but it’s not. That’s just dire service in my opinion, and I come from the UK, apparently renowned for its bad service!
Post # 7
@MidwestMouse: i am not defending the venue’s behaviour (it’s acutally unprofessional imo) but it’s reality that venues only worry about what’s on deck this month, they aren’t concerned about weddings that are 3-4 months away. i actually read an article on this very issue. once you have reserved your date and paid your deposit, you are put on the back burner.
Post # 8
@mypinkshoes: I don’t think patience or high season has anything to do with it. Not repying to her emails for months is ridicuous especially considering the amount of time and money that goes into planning a wedding. I agree that the brides of the upcoming weeks should take priority but ignoring other clients is ridulous and it’s not like she was asking unreasonable questions.
@lammypi:I don’t think you are in the wrong here at all. It’s your wedding and if the new venue is close by then what’s the big deal? If your guests don’t like they’re just going to have to suck it up and deal.
Post # 9
@citysparkle: like i said, they have been unprofessional. keep in mind, depending on the venue, some are actually completely closed for the winter months and don’t come back until the spring. we don’t know.
op is better off with a new venue.
Post # 10
@lammypi: I think you did the right thing – for the amount you pay for these venues there needs to be some kind of level of customer service!