(Closed) Bridal Salon nightmares!

posted 10 years ago in Beehive
Post # 3
Member
385 posts
Helper bee
  • Wedding: April 2008

Dude I hope she ordered that with a credit card… at least she’d have the protection of a CC dispute if they fall through.
Depending on the bridal salon, some are run by families and screw people left and right… but let me put it like this… if they keep acting like jerks and don’t produce a dress, then make sure you two have backups just in case.
Good luck!

Post # 4
Member
19 posts
Newbee
  • Wedding: November 2007

I had a horrible experience a Nolte’s Bridal in Kansas City. Much like you describe, they were okay until the dress was ordered. Then it went to hell. (Actually, now that I think about it, they were rude before that, too.)

To begin with, I’m a bigger bride. So, they insisted I order the largest available size of gown. The dress ended up being about 5 sizes too big for me and had to be significantly altered.

The worst part, though, was when we picked up the dress. Ignoring their own regulations, they handed off the dress without allowing my mom to inspect it. She took it to my house; about 20 minutes later I opened my dress. The entire front of it, from waist to upper thigh, was stained! Huge blobs of grey stains covered it. I went back to the store, as did my mom and my planner and my husband (who’s trained as an attorney). After giving me a lot of lip, they agreed to take it to the cleaners, although they wanted me to pay for it!

The next day, the day before my wedding, I went to see the dress again. While it was better, there was still a large stain on the front. When I complained about the remaining stain, the sales woman (wife of the store owner), became very confrontational and began yelling at me…telling me this is “just what you get when you buy an ‘inexpensive’ dress” and told me to get over it. I asked her to leave the room, so I could undress, but she refused. So I disrobed with her in the room and took the dress, under protest (because I couldn’t go to the wedding naked). She followed me from the dressing room to my car, berating me the entire time about getting so upset over something “stupid” like my wedding dress.

Our planners tried to contact them, because I want the money back for the skirt. (It was a two piece.) We also contacted the owner and he was, in a word, rude in his letter back to us. We’re currently pursuing a CC dispute and, should that fail, are planning litigation.

Go with a different store. Please. It’s not worth the hassle.

Post # 5
Member
19 posts
Newbee
  • Wedding: November 2007

Oh, I should clarify…according to the cleaners, the reason the dress was stained was because they used a dirty steam cleaner on it. (Basically, you’re supposed to let the steamhead run for a couple of minutes before it gets near fabric, so any dirt can get out.) So, they used steam to press dirt into the dress. The store admitted to cleaning it, although they stated the didn’t see anything wrong with it when they put it in the bag. They were in possession of the dress the entire time.

Words cannot describe how much I hate this place. I only went there because I wanted a Watters & Watters dress. Unfortunately, since Watters is considered their “bargain” line, I was treated shabbily. I should have just gone to St. Louis or Chicago.

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