Post # 1
I am having a night mare – my bridal store has ordered my dress too small! I tried it on for the first time 8 weeks ago and it would not zip up properly so I went on a complete diet and fitness stress out and lost 10 lbs before I went back!
They managed to Zip me up but it was so tight I almost fainted as I could take a deep breath at all, I also was not able to sit down properly as it was so tight. Now they are claiming that I insisted they order me the dress in a size too small as I was losing weight???
I have got a copy of their size chart and the only part of me that measures a size 12UK is my hips surprisingly but the rest is a UK 14. The dress maker on hand thankfully managed to get an inch out on either side from the bust to the hips and now it fits perfectly but it now measures at a UK 14???right?
What can I do – I totally should not have to pay for these alterations – the shop have said all sorts of lies about me and how I insisted on a smaller size dress. As far as I was aware we ordered a US size 12 not UK which means the dress should have been UK size 14-16
This has all happened in Ireland and I live in the UK – does anyone know how I would go about sorting this out? I don’t want this to happen to anyone else as they were so horrible and pushy and nasty to my mum and I during this whole ordeal!
Post # 3
Do you have a copy of the paperwork you signed when they ordered the dress? When I signed the paperwork for my dress, they made me initial by the size. If you signed the paperwork with the correct size and they ordered it wrong then it’s their mistake. However, if you signed the paper with the smaller size they are not accountable for the mistake. Sorry you are going through this though 🙁
Post # 4
@Missymoo84: I second what @jwilk241 said. I had to do the same thing – they went over the sizing with me very throughly, and even had me try on a sample in a different size (by the same designer) to more accurately see how they differ/fit.
If there’s no evidence of you being informed of the size they ordered, I agree, you should not have to pay for alterations. They are experts, and should be trusted as so. I do think you’ll have a hard time getting them to agree to it, but it’s worth a try.
Post # 5
I had the opposite problem… my salon ordered my dress 3 sizes too big. She tried to claim that the 10 lbs I lost was the equivalent to 3 dress sizes, but I call bullshit. 1 size, I can understand, maybe even 2. Not 3, no way. Luckily for me, alterations are included in the price of the dress, and they did a good job taking it in, so it all worked out.
They did have me initial that I did not want additional length ordered, as I’m very tall, and if I’d chosen shoes with more than a 1″ heel, the dress would be too short. Luckily my groom is only an inch taller than me, so I had planned on flats anyway. If you did not sign anything on your order form stating that you wanted a smaller size ordered, I would refuse to pay for the alterations.
Post # 6
I also agree with what @jwilk241 said. On the contract I signed they put my measurements and then what size I selected. It is also on my receipt.
Post # 7
@Missymoo84: I hate this part of wedding dress ordering. When my dress was in (turned out it was the wrong dress entirely, long story I’ve posted about before) I went and it was too big – the first thing out of her mouth was “You’ve obviously lost weight.” I hadn’t lost a pound, probably gained a bit, honestly. But they took measurements of my hips, and I’m a pear, so they ordered the corresponding size when it’s a ballgown and my hips don’t make any difference. I was really put off with how quick she was to “blame” me for losing weight. I insisted she get out her tape measure and measure me, and my measurements were THE EXACT SAME as the first ones written on my order form. Stupid b#&$h. lol
You should definitely NOT have to pay for alterations. Hopefully you have proof somewhere of what size they should have been ordering.