Post # 1
I’m an amateur photographer and recently shot my first wedding. The ceremony/reception together lasted only 3.5 hours. I edited and presented the client with 300 edited photos that range from her entrance into the venue, ceremony, family photos, reception, and exit containing a balance of each. It breaks down to roughly 85 photos per hour.
I’m really at a loss at how to respond to this message. Am I in the wrong here? Help!
“I am writing this because I am very frustrated about the small quantity of pictures we received of our wedding, especially when I specifically requested to have all of the photos including the ones you didn’t care for, unlike how you chose only certain ones for our engagement photos. I was highly disappointed to see that out of all of the photos we took that there were barely 300 pictures total. That is a day I wanted to keep the most memories of and felt taken advantage of with the very few photos received from you. I have family members who had digital cameras with much less capability than your camera and flash have, and yet got more photos from them compared to what you gave us, and I paid you. I would still like to have all of the photos so we can decide which ones we like and don’t like. That was the only big request I gave to you and I was compliant and answered your survey and everything before the wedding.
Just to address one comment she made, she did ask that I give her all the photos, to which I responded I would give her all of the photos that are appropriately focused, of high quality (it was a very challenging venue to shoot in regards to lighting), and without duplicates.
ETA: There is no contract. She asked me as a favor (I’ve never shot a wedding before) and offered me $250 for it.
Post # 3
What did you advertise to her and how much did she pay you?
Post # 4
It really depends on what your contract said. My destination photographer will be giving us 100-120 photos for 4 hours and our at home reception photographer will be giving us about 300 (avg) for 6 hours…
I think 300 for 3.5 hours is very resonable!
Post # 5
I’m not experiences with wedding packages, because I haven’t been actively searching yet, but 300 pictures for 3.5 hours seem like a lot ? I recall seeing full days (6 to 8 hours, 2 photographers) with barely more than 400 pics included in the package. It seems like a hell of a good deal, especially if she received other hundreds of pictures from her family and friends on top of yours !
I don’t know what the others will say, but to me you don’t seem in the wrong.
Post # 6
I’m sorry, I have nothing constructive to add because I would want to smack this entilted prat upset her head. Her guests were taking 100 photos an hour? Bullshit.
Post # 7
@OnceUponATime: I know I was also frustrated that I wasn’t allowed to choose which photos made the cut. My photographer sent me a jpeg of one that didn’t make the cut…and I loved it! She took out all the ones of us goofing around. She said she deleted them from her camera, so I didn’t say anything.
I think today, when it’s so easy to take a million photos, and edit them later, brides should be able to choose which photos they want.
Post # 8
- Wedding: March 2012 - Pelican Grand Beach Resort
The first time I got married (2007), I paid $4200 for my photography and got back like 450 photos for 8 hours with two professional, full-time photographers. The photos were excellent and that package came with an album and a few prints, but that mgiht give some perspective.
I think 50-100 photos an hour is pretty standard.
Post # 9
@RunnerBride13: @mumkin: Ah. Here lies the problem. We were friends, so I agreed to do it as a favor. I had never shot a wedding before so there is no contract. Major regret. She paid $250. Though there may be issues with the check at the moment.
@NauticalDisaster: I actually thought the same thing, multiple people gave her more than me… that’s thousands of pictures??
Post # 10
I had around 1000 photos but our photographer was with us for more than 8 hours and we had a second shooter. So what you posted sounds reasonable to me.
Post # 11
@peachacid: I can understand that. I feel the same way about my wedding photos. Given my inexperience with shooting a wedding, I gave her every photo that is in-focus and not-grainy.
Post # 12
I had getting ready, ceremony (1/2 hour) 1 hour bridal party pics and 7-12 reception and ended up with 1290 pics. All edited.
Post # 13
@OnceUponATime: to be honest, i’m not 100% sure what the “average” number of photos is? From what information i read above it sounds as if she was upset from a previous encounter and that it dragged on into the wedding. Maybe you can insert a clause into your contracts explaining what the customer can expect, or next time reach out to her in advance asking her to respond to the survey so that you have proof she never responded? I’m sorry, I’m sure this is a sticky situation. She is probably either expecting a refund (or partial one), or more photos.
Post # 14
300 photos for 3.5 hours seems like a lot to me. We have about 600 from our photographer who shot from 9 to… 3 or 4 I think, so about twice the photos for twice the time (she also had an assistant, so there were two photographers). How many did you take total? If she wants the unfocused and duplicate ones, could you just give them to her with a note restating what you told her before?
Post # 15
@Jas00: I hope she doesn’t want a refund. She only paid me $250, and at the moment I’m not sure the check will even cash.
Post # 16
I don’t think there’s anything wrong with giving her the unedited versions of the photos you took. You promised (I’m assuming) 300 or so EDITED photos, which YOU chose. She sounds really picky, and frankly, as long as you get credit, I don’t see anything wrong with giving her the rest.
My photog decided “editing” meant removing the bags under my eyes and things like that. I was quite disappointed because it didn’t look like “me” in a lot of the photos. I wished he’d given me the originals so that I could do it myself (I’m very proficient in photoshop). I didn’t ask for the extras (I decided to bite the bullet and live with it), but I think I am fully within my rights to ask for them if I choose to.