Post # 1
I’m a wedding photographer – and I’ve had my first semi-not-great experience. My bride isnt livid, but I think a bit disappointed because I didn’t get some shots she was hoping for.
I could blame it on the fact that I was never told I needed to get these specific shots (mostly formals combinations outside of the normal immediate family & there were pretty extreme timeline constraints after the ceremony that did not follow our agreed timeline prior to the wedding day that hurt the shots she received), but nevertheless – I want to make it right.
So, I’m asking other brides – what is an appropriate way to make this right? Or can I? (Free sessions, prints, etc…)
Let me know your thoughts!
Post # 3
- Wedding: January 2013 - Harbourfront Grand Hall
@jenfur: My photog missed (among a few others) my DH dancing with his MOTHER. She didn’t even ask how she could make it right so you’re miles ahead of her. I would offer them a percentage back. They likely won’t want to use you in the future so a free session seems pointless to me. Print credit might also be nice.
Post # 4
I have no advice, but as a professional wedding photographer, 10+ years in the business, you should have this written in your contracts that you are not responsible for the lack of coverage..blah blah blah…
Client shall cooperate with the Photographer in the following ways: 1. identifying principal persons to be photographed, 2. advising Photographer, in advance, of the logical group poses, and 3. indicate the areas of coverage the Photographer might miss. “
- Every effort will be made to furnish only the highest quality wedding portraiture. The quality of your photographs will reflect the weather and the Client’s ability to cooperate with the Photographer. The Photographer is not responsible for the lack of coverage due to the weather, wedding schedule complications, or the rules/restrictions of the church/synagogue. There is no guarantee that a specified photograph or a specific pose will be taken.”
Post # 5
@jenfur: I’ve noticed some recent trends with 1st anniversary shoots, or pregnancy shoots. Maybe give them an option? Either some money back or a free shoot in the future?
Post # 6
I do have that written in my contract, so legally i’m covered. I’m more concerned with making sure the bride feels taken care of & hope to save the potential for a referral to her friends in the future. Not to mention, each of my bride’s I can’t help but feel a connection to & I take it personally that she isn’t happy with the final product. So whatever I can do to make it right I want to do!
Post # 7
I know you’re just trying to be nice, but the bride is upset that you didn’t get specific pictures that she didn’t tell you that she wanted. I would probably just tell her that you’re sorry, but you cannot possibly know every shot that she wants without giving explicit instructions.
Of course, then she’d probably end up here, complaining about what a terrible photographer you were because you weren’t psychic. /eyeroll
Post # 8
What’s “some shots” that weren’t taken? 5, 10, 15 pictures? Enough to make her unhappy with all of the day’s photos?
If it’s outside the norm of family and bridal party and she was hoping for them, she should have mentioned them. Also, running out of time is a big deal in not getting all the pictures you want.
Edit: agree with @vorpalette
Post # 9
@jenfur: Okay, I see where you’re coming from. I guess I would offer prints or something, but really…this isn’t your fault.
Post # 10
@jenfur: What a nice photog! I would offer her print credits or a free anniversary/pregnancy shoot!
Post # 11
@jenfur: It doesn’t sound like she is going to be a repeat client anyway or refer her friends. I think you are wasting your efforts on this person.
Post # 12
Plus, she’s probably already complained to her potential future-client connections… so those opportunities are probably lost by now. It sucks, but it IS business.
You’re sweet for wanting to make it right, but in reality she dropped the ball and you had no way of knowing what shots she wanted. You didn’t do anything wrong, and you really shouldn’t bend over backwards for someone in this sort of situation.
Post # 13
@rickhurst35: +1, also a wedding photographer.
Brides, please understand that, if you do not let us know that you want a specific photo, it is not right to assume that we will still get it. Also, there is only so much we can do with the time that you provide us for formals. If you have 30 minutes between the end of the ceremony and your entrance into the reception, we cannot possibly take every single combination of your extended family. If that’s imporant to you, schedule more time, and make sure each group is aware of when and where they will be needed. We can’t cattle herd your great aunt Sally with 5 minutes to work with if she doesn’t know she’s needed.
It is of the uptmost importance that you meet with your photographer before the day of and make explicitly clear what needs to be shot, when each event will happen and where (first dances, cake cutting, shots of whiskey, whatever!) and PLEASE give us the time to do it, or hire a photographer with multiple assistants.
As far as a photographer missing the grooms dance with his mother, I personally would be mortified to learn I missed that, and to me it is unacceptable. However, like I have stated, please make sure we know the timeline, and we have a list of the must-have shots, as obvious as you think they are.
My favorite brides are those that write everything down AND include photos of the VIPs so I know who to look for the most.
Post # 14
Every Bride most likely has a picture that they wish they had got. Your Bride just has the gall to bring it up to you, when she didn’t even originally asked for it.
You can’t start bending backwards for one client, or you’ll have to do it for the rest.
I would apologize and move on.
Post # 15
@jenfur: It seems like the “missing” shots were outside of the ordinary requests, weren’t vocalized, and weren’t intentionally omitted.
I would definitely contact her again, and if you’re generous, maybe offer an album, or a really nice print.
My photographer and I had a miscommunication about something, which was mostly my fault, but he offered to give us a really nice canvas wrap print, and the gesture was awesome. I’d suggest doing something that’s lower cost, but can give a big impact (i.e. like the print – I’ll be hanging it in a prominent place in my house).
Again, it sounds like you didn’t do anything wrong, and she was unclear with her wants, so it wasn’t your fault. I commend you for trying to make it right, but as a PP said, it might be a done deal as bad reviews travel fast.
Post # 16
@jenfur: What does your contract say about missed shots/time constraints? What was the issue with the family photos? If it’s not your fault you should apologize and leave it at that.