Post # 1
I brought my dress in to be cleaned and boxed and the drycleaner has completely ruined the dress. I can hardly believe what he has done. I did my research and thought I was bringing my gown into a reputable business, but not only did he not remove the stain – he has destroyed the fabric to the entire dress. All the silk fibers are freyed and damaged and the skirt is starting to fall apart. This was not an inexpensive gown either and has nothing to do with the fabric and everything to do with the way it was handled and treated by the cleaner! And don’t expect them to take any type of responsibilty!
More just a vent than anything … feeling a little blue after seeing my dress.
Post # 2
- Wedding: April 2016 - Athol Hall, Mosman
Wow! I would be upset too!
(Actually, no – “upset” would be too light of a word to use…. “extremely wrathful” sounds more like it).
A. You need a refund from those cleaners for not removing that stain.
B. The cleaner would also find himself soon speaking with my lawyer. I’d be looking for compensation or at least full replacement of the gown even though it’s after the wedding. Ppl commonly save these gowns to pass down to future generations, so the value doesn’t even stop at the point of purchase.
Post # 3
Drycleaners carry Bailee insurance coverage for this – especially the more reputable ones. You should approach them and at the bare minimum get your refund for the service, and compensation for the dress. You may only be entitled to actual cash value, but it’s still something. In my family, our tradition is to make the goddaughter’s baptism dress out of the god mother’s wedding gown – so I would be absolutely devastated if this happened to me / my dress
Post # 4
Aaaahhhh – thank you ladies! I was horrifed people were going to ask what the big deal was since the wedding was over.
I’m beyond devastated – I’m going to the cleaners tomorrow to try to pick up the dress, but am refusing to pay for services – not only did he completely ruin the entire gown, he didn’t even get the stain out! I’m brining it in to my bridal salon to see if they’re seamstress could repair any of it (if he releases the gown without payment), and I’m sending him the bill. Small claims court may be the only alternative:(
@wanderingthoughts – that’s what I was hoping to do with my gown too.
He said he didn’t have insurance but I find this hard to believe. I went over my dress with him and concerns I had with the silk and he assured me he could clean the silk no problem. Ugh. Him paying me the $3000+ for the gown still wouldn’t ease this for me. He actually had the audacity to tell me wedding gowns are only designed to last for 1 day anyway … pretty sure the designer of the gown would beg to differ.
Post # 5
I heard this happens to wedding dresses sometimes when getting dry cleaned. I was too scared to get mine cleaned bc of this exact reason. I’m sorry this happened to you.
Post # 6
This is the exact reason I haven’t had my dress cleaned yet. My dress has a lot of intricate beading. Years ago, my sister worked at Neiman Marcus on Michigan Ave in Chicago. She was a personal stylist in men’s suits. Anyway, I had purchased a Marc Jacobs handbag on one of their super sales & also was able to use her family discount. For the first time, I owned a $950 leather Marc Jacobs handbag & matching wallet! It was black with thick white stitching & big chunky silver hardware. Anyway, one day I took it to a dry cleaners because it was getting dirty. You better believe I was getting use outta that thing. When I got it back, there wasn’t white stitching anymore! They put some sort of black polish all over the handbag! The beautiful silver zippers were now black, the handles….black! They completely trashed & ruined my one & only $950 Marc Jacobs handbag! And just like you with your wedding dress….they weren’t taking ANY responsibility AT ALL! I was devastated! So now, my wedding dress is hanging on my bedroom door, with a dirty bottom and spray tan along the inside of the bodice that had rubbed off! I don’t know what to do with it because I’m terrified to take it to a dry cleaners!
Post # 7
Oh.my.goodness – HE DESTROYED THE GOWN. I mean the destruction to the gown is not even imaginable. HE RIPPED THE LAYERS, it looks terrible. I am beyond upset at this point and have no idea what recourse I even have. He released the dress without any type of payment for service but it is completly mangled. I don’t even know what I can do at this point – he’s refused to pay for any repairs or replacement, so I have no idea how to proceed, but I will get my dress repaired/replaced, it just breaks my heart that I would have to assume the cost.
Post # 8
- Wedding: September 2014 - Dallas, TX
amRN: don’t assume the costs. For 3000+ that’s worth taking him to small claims court. I am so sorry this happened to you 🙁 what a nightmare!
Post # 9
amRN: eeeeekkk. Im sorry.
I brought mine to a drycleaners too but I didn’t have any issues. But they were known for wedding gown preservation.
I would suggest doing what PP said regarding getting the refund for the service.
I would also suggest filing a claim against them for damaging your dress. Regardless, it wont give back the sentimental value of the dress. Im so sorry
Post # 10
Daizy914: Literally – his whole website talks about wedding gown cleaning and restoration and preservation. He went on and on and on about how he could get my dress clean. I even went over my dress and concerns about the silk layers and I’d brought it to another cleaner who didn’t feel confident they could care for the dress because of the unfinished silk layers. He assured me her could clean the garment and it would come out looking just fine. NOT only did he not get the stain out from the skirt, EVERY SINGLE LAYER ON MY SKIRT IS FRAYED AND TATTERED and two of the layers on the bottom are ripped!
We took the dress out of the shop and no payment was given, but I don’t know how I can proceed with any action against him. I think I’m going to get an estimate of repairs (basically replacing the entire skirt) and if he refuses to pay I’ll file something with the BBB – perhaps small claims court is an option, but I don’t know nearly enough about the court system to know how to proceed.
Thanks for the support ladies – xoxo
Post # 11
BBB will not be able to do anything. Definitely file but you need to do small claims court to get the money for your dress.
Post # 12
purrrbaby: He’s admitted that the dress is ruined, but is blaming the manufacturer of the gown and fabric, rather than his incompetence to properly care for this type of garment. Do you usually retain a lawyer for small claims court? I actually don’t care about the cost to persue this guy, I just don’t even have the first clue where to start.
Post # 13
amRN: If the RN in your username stands for Registered Nurse, you should be able to figure out how to use small claims court.
Make sure to take dated pictures of the damaged areas on the dress asap. Your wedding pictures should suffice for pre drycleaning pics.
Did you keep the receipt from when you dropped off the dress? Usually there is some kind of disclaimer on the back.
Does he have a website? Is there any information there that you can copy for evidence?
Were there any signs on the wall re their responsibility? If so, you need to go back and take pics.
Post # 14
julies1949: No need to be snippy about the RN in my title and what I should and shouldn’t be able to figure out – I’m a little distraught and emotional here and I’ve never dealt with the court system before. I can figure out how to google the small claims court website and read, but given what’s happening and not having a full understanding of the legal system, I really don’t know how to proceed. I have looked through the website already – thank you. Your comment could have been received a lot nicer without the first line.
Post # 15
amRN: To be an RN you have to be intelligent. That was meant to be a compliment, but clearly you misunderstood.