Post # 1
So I have this situation brewing here. I had a bridesmaid drop out after her dress was ordered and the $120 deposit was made. We accepted the fact we were not going to get her deposit back, and she re-embursed us for the money.
So now, about a month later, the other dresses have come in and the bridal shop has decided they want full payment for the rest of her dress. Not only that, they threatened to hold the rest of my dresses hostage until the remaining $116 is paid on a dress nobody wants. I think that is just ridiculous. I mean what is the point of asking a deposit to order a dress … if you are so worried about losing the rest of the money on it, why not just ask for full payment before ordering any dresses?
My FI called them and told them legally they can’t hold the other dresses hostage. He offered to pay half of the remaining balance for the other dress if they absorb the other half. I think this is even ridiculous. When this is all over the BM and I will have paid $170 for nothing. I’m mad at the shop, and I’m mad at the BM who dropped out, but I still would feel horrible asking her for money (besides the fact I don’t think she’d give it to me anyway).
I was just wondering if this happened to anyone else and how they resolved it? Did the bridal shop demand full payment for a dress you didn’t end up taking home? And do you think if they agree to absorb half we should ask the BM who dropped out to pay the other $55, or just pay it ourselves? Thanks in advance for your help!
Post # 3
Is there a contract? Purchasing policy? I would think that having somebody persuasive and firm (e.g. your FI?) call to talk to different people in various heirarchy of management in this shop. The point of deposit is the fact that you may lose your deposit but are not obligated to pay for the whole amt if the buyer decides not to receive the dress. Or if the dress turns out to be horribly fit, the buyer may decide not to receive the dress AND demand a deposit refund,etc. That’s just the normal expectation of how these things work.
If worse comes to worst, (e.g. no time to fight this battle because you do not have time to find your BM other dresses/alternatives, or if the shop does not yield), just absorb the cost and make sure you announce/review on all the websites how horrible this vendor this. I’m sorry that you are dealing with this 🙁
Post # 4
We had an issue with the dress shop here in Houston. We all went in and choose our own tops in the same color but the bride choose the skirt. The skirt was suppose to be an A-Line with an 8 inch train. We weren’t even interested in that skirt until the shop owner brought it over and insisted that we get it. So we did.
We all paid for our dresses in full except one bridesmaid. She was short $50.00 and they said she could pay that when she picked it up. Which she did.
I went to the store first and picked up my dress and another BM’s dress. Took them home and tried them on. The skirt would not fit!!! It was not an A-Line skirt it was a pencil skirt. I have huge hips little waist so for me I have to have A-Line or I need to go up a few sizes and have the waist altered. Myself and 4 other BM’s had to have their’s rebuilt.
As it turns out the skirt was the wrong one. No train and not the right cut. The store told us that they are not responsible for girls ordering the wrong sizes or styles. But wait they measured us and filled out the paperwork for us. They also placed the orders!
They also said that the manufacturer has the right to change the style or colors of the dress at anytime. WTF?! How can you pay for something in full or even a deposit and not get what you paid for.
We ended up demanding that they at least pay to have our skirts rebuilt. Which they did but they were really unfriendly through the process.
If I were you I think I would insist on getting the other dresses. They were paid in full. The problem isn’t with the other girls it is with the remaining BM. If they want their money they need to contact her not you.
Post # 5
Vintage, the problem is (so I was told) that I ordered the dress for her. Granted it was only because she asked me to do so, gave me her measurements and everything … I was just trying to save her the phonecall because I know she’s busy. So now I can’t pawn it off on the dilinquent BM. According the shoppe, it’s my problem now.
They agreed to release the other dresses, but they are still insisting on payment for her dress.
Pren, I did not sign any contract or purchasing policy. I simply called in the dress sizes for a couple of girls. I also assumed that was how deposits worked. :/
P.S. What do you guys think of telling them they can either be stuck with one dress or five dresses? The other BMs have not paid in full for their dresses. The dresses were $220, for the remaining $116 they could still get something off the rack if abs. necessary.
Post # 6
I would search their website for a purchasing policy. See if you can find it and if it backs you up, you can bring it to them and get your dresses released.
Post # 7
EP- How very frustrating! I can’t believe they are holding you to the order just because you placed it. At least they gave you the other dresses!
Post # 8
So my dropped out BM told me last night they called and harassed her after we tried to work things out with them.
I’m so p*ssed at this shop right now. I think I need to start looking for Off-the-rack alternatives in Eggplant color. Any ideas?
Post # 9
Ugh. (Un)professionals like that make me want to stab something.
At this point, I’m tempted to say stick ’em with the five dresses and start looking at alternatives in places like Sears (they actually have a really good selection of dresses, especially around prom time) and, if you don’t care about matching, consignment shops. Then, before buying those dresses (ask that they be put on hold or something), march up to the bridal shop, shove the paperwork for the other dresses in their face, and let them know that if they don’t wise up, they’ll be stuck with five unwanted dresses.
Post # 10
Wow, sorry to hear that. I hope you can get it worked out, but if not…
try Nordstrom! These are all under $116
Post # 11
Did you call to cancel the dress when the bm cancelled? Usually the dresses are made to order, that may be why they are being such sticklers. However, did you order all of the dresses yourself or for the other bridesmaids? I don’t know or understand how they can hold all the dresses especially if they were ordered by other women. The one dress should not ethically and probably legally hold up the entire order unless they were all placed together as one big order by one person??
Post # 12
I worked in a bridal salon for a summer and where I worked, if the order was placed, the dress had to be paid for. If your BM stepped out even after the order was put into the manufacturer then it has to be paid for. The dresses are made to order to the size the is closest to her measurements and the color you chose. The bridal salon doesn’t want an extra dress lying around in a color or size that no one else could possibly want and the factory isn’t a storehouse, so they won’t keep it either.
I saw a whole party of bridesmaids that still had to pay for and pick up their dresses after the weddings was cancelled! Like others have said, check the contract. This was reviewed with clients where I worked to make sure the customer understood that a purchase is a purchase unless the bridal store messed up and order or it came in messed up from the factory.
All she can really do is pay for the dress and re sell it in the classifieds or use it for another occasion!
As far as the holding, if your other girls paid for the dress in full then they can’t hold them. If they aren’t paid for in full yet then holding them is what they would normally do for any bridal party. The dresses are on hold until the BM comes in with the remainder of the balance and pays it off. I think if you try to stick them with the other 5 dresses they will only get worse and may have to take legal action. Please please please ask them for the contract. If your consultant didn’t go over the contract with you, then that is where they are wrong and should be at fault. After you ordered the dresses for the girls, they may have been sent reciepts with the policy.
All the best!!
Post # 13
CEO I never signed any contract and neither did this particular BM. No girls were sent receipts with any policy.
And as far as them holding the other dresses goes, the girls have already put deposits on their dresses, so they have to either sell them to them or refund their deposits. They can’t keep the deposits and the dresses.
So as far as I’m concerned I’m not liable for the remainder of this balance and neither is the BM. If they are so concerned about losing money in this way, they shouldnt ask for a deposit, they should simply require that dresses be paid for in full before ordering. That’s on them, not us. All of this could have been avoided.
Post # 14
So in your case, they were wrong in not making sure to go over a contract with you before placing the order. The shop I worked in was very particular about doing so, so I guess this is different type of place! When I worked there, paying in full was an option as I’m sure it always is, deposits were just if you didn’t have it all right then.
In our case, whether it was bridal, MOB, or BM, deposits of up to a certain amount were non-refundable since a deposit meant the dress was being made by the factory. Hopefully this place gives you yours back if you do not buy your dresses from them. I’m not taking the store’s side for their actions, just letting you in on some business info that I learned while working in it.
Your drop out BM needs to pay for her own dress, even if she has to pay you back in pieces! And if the store continuts to act out of line I would report them to Better Business Bureau. Bridal salons usually bend a least a little to make sure the bride is happy, since word of mouth in that field is vital… I’m sure you probably have but if not, talk to the owner- not the manager. That’s a big sale and with the potential of adding on accessories and MOB and MOG and whatnot, maybe they’ll turn around.
Post # 15
I don’t see why placing the order would require you to pay in full…I agree, what was the deposit for if they were just going to make you pay for the whole thing anyway? I assume you paid the deposit when you placed the order.
Do your other 4 have their dresses in hand? If they do, I say pay for them and just ignore this place and their harrassing phone calls.
Post # 16
just buy the extra dress and then sell it on ebay, wedding bee, oncewed et c. you can often make your money back if you play your cards right!