(Closed) Bridesmaids Dresses = Epic Fail

posted 7 years ago in Dress
Post # 3
Member
369 posts
Helper bee
  • Wedding: September 2011

Wow.  That is crazy.  I would speak with the owners and tell them that this is completely unacceptable and that they need to fix the error that they made.  Try to stay reasonable.  You will probably be more effective if you communicate in a friendly and calm manner. 

Best of luck!  I hope things work out for you.

Post # 4
Member
2821 posts
Sugar bee

That’s not right.  I don’t know what all can be done but I’d be more emphatic about it being their mistake, be a bit of a thorn in their side.  Perhaps a few of the girls can switch around dresses but some will have to be reordered and that really should have been their responsibility to size correctly.

Post # 6
Member
20 posts
Newbee
  • Wedding: June 2012

Does this store offer alterations? Because the way it sounds is that they are purposely mis-mesuring your maids so that you’ll have to pay for more alterations.

Post # 7
Member
2821 posts
Sugar bee

Doesn’t sound like your error at all.  I would update them with the situation, that only one of the dresses fits and you’re extremely dissapointed that they have tried to put the blame on weight gain when it’s untrue.  That you had been very satisfied with their service but this situation needs to be remedied. 

Post # 9
Member
2889 posts
Sugar bee

I agree with the suggestion troubled made, pay them a compliment for their service on your dress but point out a 100% failure rate and cite the fact that they tried to get one BM to order an 8 even when she was happy with the sample in a 12. It sounds like all of the dresses were ordered 2 sizes smaller than they should have been if your sister fits the 6 but has a 2. Since the errors are so consistant, it speaks for the fact that the measuring was done incorrectly. At the very least, they should be able to alter the dresses for free. Just out of curiosity, what is the differential from the sizes your BMs normally wear? Does your sister normally wear a size 2? Does the BM who insisted on a 12 when she was measured as an 8 normally wear an 8 or 12? If everyone measured their normal sizes I can understand why there was no concern before receiving the dresses. Good luck and keep us posted.

Post # 10
Member
2641 posts
Sugar bee

Oh my, my blood is boiling for you.  They not only tried to weasel out of it with a bad lie  They also managed to insult your BMs.  What a coincidence that ALL of your BMs gained weight.    And I would make sure to point out to them that one BM pointed out the 12 fit fine, when they insisted on ordering an 8.

So far you have one that fits. Another that can be kept.  Is it possible for someone else to keep the 14 and have the bridal salon alter it, at their expense?  The bridal salon might be more amicable if they need to reorder only three dresses.

Keep us updated.

Post # 11
Member
2030 posts
Buzzing bee
  • Wedding: December 1969

Do any of the girls know the exact measurements that were taken by the shop? If so, you can easily get a copy of the manufacturer’s size chart and compare the two. They should have taken the largest measurement and ordered the dress that fits that size. It sounds like they took the smallest measurement and ordered the dresses in that size. For example, a girl might measure a 12 in the hips but a 6 in the bust. They should order the 12 and alter it down.

If the sizes ordered don’t match the measurements, then you can PROVE they did not order the right size dresses. From there you can try to get them to order new dresses or file a chargeback with your credit card company, submitting the documents as proof that you did not receive the merchandise you paid for.

Post # 13
Member
1545 posts
Bumble bee
  • Wedding: November 2011

Oh my how awful. is there anyone you can report them too or call the designer and ask if they can just swtich it out??

My bff called and yelled at everyone in the store when my RED MOH dress came out PINK! yes hot pink!!! they ordered me another dress and rushed shipping free of charge but she did call and go over there rasining hell

Post # 14
Member
65 posts
Worker bee
  • Wedding: September 2010

Since there were no alterations made to the dresses i’d insist they exchange it. Did you already pay for your dress? If not hint at them losing your sale. 

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