Brilliant Earth?

posted 4 years ago in Rings
Post # 3
4529 posts
Honey bee
  • Wedding: September 2014

@WagonWheel:  I’ve not heard great things about BlueNile either, but unfortunatley I don’t know anything about Brilliant Earth :-/

Is there a customer service page with a contact section? I’m sure they could refer you to some reviews.

Post # 4
117 posts
Blushing bee
  • Wedding: April 2015

@WagonWheel:  I haven’t had any experience with Brilliant Earth, but I did get my ring from Blue Nile and I love it. I didn’t have any problems with them… it’s totally not what you’re asking, but i felt like i needed to represent… lol. Embarassed

Post # 5
2251 posts
Buzzing bee
  • Wedding: August 2010

I have only heard good things about Blue Nile, and that’s where we ordered my ring from – it’s perfect, and the customer service was amazing! I haven’t heard anything about Brilliant Earth.

Post # 6
3223 posts
Sugar bee
  • Wedding: April 2015

@WagonWheel: I used Blue Nile to purchase my diamond, and had a really great experience with them. James Allen was okay, though I loved how you could see the diamond on the website. Whiteflash is terrible with shipping to Canada and preparing you for the almost-thousand dollars you’ll pay for duties/taxes. I really liked Brilliant Earth and liked how seamless the site is for Canadians. Their customer service was fantastic, and I had a really great experience with them. In the end, I found a Canadian diamond from Blue Nile that fit my budget, but I wouldn’t have hesitated to order from Brilliant Earth.



Post # 7
163 posts
Blushing bee

@letigre:  I’m curious, were the charges actually for duties? I just had my ring shipped by Whiteflash, and all I paid was my provincial taxes (the same I would have paid if I bought locally). I paid the taxes through Fedex when it reached Canadian customs, no taxes were through WF. There were no duty charges for a $5k ring purchase. Maybe Blue Nile just charged the taxes on their invoice, and paid it on yours and the shipping vendor’s behalf at customs?

I’d contact WF and see why you were charged so much, unless your ring is 10k+ which would make the taxes 1k+. Since they make everything in the US, it should have been covered under NAFTA, so no duties. You might be entitled to get money back from the government 🙂

Post # 8
3223 posts
Sugar bee
  • Wedding: April 2015

@plantobee:  I didn’t order through Whiteflash because they couldn’t provide the very simple information that you just did. I didn’t want to pay a courier for clearing the taxes, especially since I know there was a chance I would have to return the diamond and choose another. Whiteflash told me that at that point, the taxes I may pay would have to be refunded through the CBSA, not them. I would need to contact the courier and through them, fill out forms for refund through the border agency.

Blue Nile, on the other hand, charged me one full price. They cleared the taxes themselves. I exchanged my diamond twice to find the perfect one, and every time, they refunded the taxes themselves. No need to deal with the CBSA. It was super easy, seamless service. Each time I returned a diamond, they refunded me the full amount (diamond price + HST), and charged me for the new diamond I chose. 

Brilliant Earth does something similar, where you pay your local taxes through them. No need to pay a courier and then have to request a refund through the border agency.

I ordered my BetterThanDiamond (Amora Moissy) back in March, and the CBSA has yet to refund the $90 I paid in taxes on that purchase. I’m still dealing with the paperwork, even though BTD sent me a notarized letter confirming that the moissanite stone was returned for refund. I can’t imagine if I had ordered from Whiteflash and returned a diamond, had paid $1200 in HST to the courier, and then had to spend months following up with the CBSA to recieve my refund. All FedEx does in this instance is collect the $, and then provide you with a form to send to the CBSA for refund of the fees. You’re considered the importer.

Edit: I was looking at diamonds between $8000-12000, hence the large fees.


Post # 9
1199 posts
Bumble bee
  • Wedding: August 2014

@WagonWheel:  my ring is from BE!  I LOVE my ring, but honestly, we didn’t have the best experience with them. my ring is custom made, and, after having waited 6ish months, they sent my SO a plain ring of the same setting (not what we asked for).  when he notified them about it, they apologized, but kept changing the timeline for when he would get the actual ring we paid for – 1 week, then 3 weeks.  we finally got it and its beautiful.  they did give him some money back for his trouble.  

We went with BE because I really wanted a lab-created diamond – its conflict-free and SO and I met in a lab, so that’s fitting 🙂  plus, I’m absolutely in love with their rose gold, its just the perfect shade!  I’ve read a lot of good reviews for them online (some here on the Bee), so I think we might have had bad luck.  

Post # 10
868 posts
Busy bee
  • Wedding: July 2013

@WagonWheel:  i have a blue nile ring. it’s amazing and i love it (and so did my appraiser). key is to actually look at the pdf of the GIA report– there is a diargram of inclusions

Post # 11
136 posts
Blushing bee
  • Wedding: June 2008

When I inquired about purchasing a Tacori ring from since1910 and setting it with a moissanite, they said they could do that, but the moissanite would have to come from them, I couldn’t use my own stone. That struck me as rather inflexible. Needless to say, I did not buy from them.

Post # 13
161 posts
Blushing bee
  • Wedding: October 2013

My ring is from Brilliant Earth, and I’m very happy with it.  For me, the additional cost for conflict-free goods was more important than size/getting a “good deal”.

The documentation that came with it is extensive, right down to which mine it was from. 

If you want pics of the ring or the documentation, let me know and I’ll take some.

I’m pretty certain that this is actually my specific ring; the specs match.

Post # 15
1429 posts
Bumble bee
  • Wedding: June 2010 - parent's backyard

@WagonWheel:  Brilliant Earth is an extremely good company.  Their thing is that all of their products are ethically sourced and good for the environment. Most of the diamonds they carry are Canadian, which is just about the best you can get, the metals are eco-friendly, and everything is crafted in the US. 

Post # 16
248 posts
Helper bee
  • Wedding: November 2013

@WagonWheel:  My e-ring and our wedding bands are from Brilliant Earth.  I thought their customer service was excellent.  They have some beautiful rings!

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