Weddingbee boards

@2shy2Bbf: I ve used them twice so far and had no problem. Their main advantage that they are physically in US and other companies ship flowers from South America. My dedicated account manager is Knut and he is very very helpfull. I have no idea about others but he is very good in terms of customer service.

I'm the wedding planner in NY so have to deal with diy flowers a lot

@2shy2Bbf: Have you heard anything from anyone who has used bunches direct I am thinking about ordering but the one that is Sept 2012 looks like a plant to me

I would NOT recommend Bunches Direct. I ordered 50 hydrangaes, 50 roses, hypericum berries, and a boutineer. Online the picture shows normal size hydrangaes, but when I received mine they were mini hydrangaes. I only received half of my roses and the roses I received were tiny and sick looking. The berries were the only thing that was right. The boutineer was destroyed in shipping. We had to make our own. I attempted to contact the company multiple times through email, live chat, and phone and never received any feedback until 2 weeks later. I was charged $40 in shipping when the actual shipping cost was only $20 because they used the cheapest shipping with 1-5 business days instead of next day delivery. I did not receive my flowers until 10:30pm on Friday. I was scheduled to receive them the next day, but luckly FedEx is a better business model and their supervisor got the flowers to me at 10:30 at night since we were leaving the next day. When I finally got to talk to a supervisor with Bunches Direct he said he couldn't do anything for me. I also ordered flowers from American Floral Distributors and everything was perfect from them. I had them on time from FedEx next day delivery at 2pm.

Do NOT use this company.  They only want your money and don't care about delivering the product.  We ordered our wedding flowers from them and they delivered a little over half of them.  They passed their problems on to us and when asked if they cared about delivering on the order they said, and I quote "I do not care if you get all of your flowers" and hung up on me shortly after that.  Horrible customer service and now we're stuck scrambling for flowers and covering the additional cost even after we placed the order over a month in advance of their suggestion lead time.  Many other wholesale flower companies will deliver and will care about their customers.  Bunchesdirect does not care, they told me so.

I agree. DO NOT USE THIS COMPANY!!! It is not worth the money you save. I am getting married in a week and a half. I just called and spoke with SANDY who is apparently the owner of the company. The very first question she asked me was "what's your problem". Not what can I do for you or how can I solve this, but what's your problem. She took a tone from the minute she got on the phone with me. I told her that I was a customer and wanted to know if I would have a rainbow of yellows in the 20+ yellow croisages and boutaneers I was ordering, she couldn't guarentee me anything, which is understandable. The reason for my call was I had left 3 messages in the las two weeks and nobody had returned them. When I told her this she told me I was WRONG and she had answered everything. She took a moment then said well there's like 40 i haven't gone through. WHAT POOR SERVICE! She hasn't answered a message left two weeks ago. I understand you're busy... but c'mon. I asked her to give me the contact information of somebody else i could talk to and she hung up. That's right, HUNG UP! I took no tone with her until the second call which she again hung up on me withing a minute. There was no swearing. I told her I would write a bad review - you know what she said!?! GO RIGHT AHEAD! So I am. Future brides be warned. This company just wants your money. Save your worries for a real florist with talent!

Just wanted to say I have used them and that all in all the flowers were beautiful that were ordered. Delivery was prompt. Such a great variety and all in the white,cream colors that were wanted.
The Asiatic lilys were a disappointment as they did not open as much as we would have liked. We even recut and placed in new warm
water twice. Overall it was fun, would do it again and come to bunchesdirect because of the great selection and prices.
I also appreicated the phone call from Floral Bob before placing the order.

@jamiryle18:

I am sorry that you have had a negative experience with us. We have listened to your feedback and have clarified Hydranega sizes on our website as the picture alone does not tell you how large the product is. We hope you still had a wonderful day.

@laniefl624:

I am sorry you were not happy with our services, please know we are always listening and are always trying to improve our services. I do want to mention that we had tried to make right in this case. For your bouquet, you have stated that you had to pull off dying petals but in reality they are the outer guard petals. We keep them on to protect the flowers in transit...our instructions mention you may have to pull off a few petals for this reason. Regardless, we wish you a happy and long marriage!

@saabmarine:

I have to apologize if this actually has happened as this is not how we want our customers to be treated. They are important to us. Please now we are investigating this matter, to see what actually happened.