- 7 years ago
- Wedding: April 2013
You can brutally honest with me and I am okay with completely honest feedback.
I purchased a preowned dress last month and it arrived in the condition that was not as describe as unhappy as I was and the seller was not coorperative and willing to let me return so I kept the dress and spent $550 to have it professionally cleaned by the most reputable cleaner. The cleaner was able to retore the gown to its best condition or to how it should has been in the first place, but my wedding got post-poned due to some church issues (I blogged about this before to ask opinion of other catholic brides anyways this is a separate issues). Although the gown is stored to its perfect condition I am no longer in love with it after so much headache dealing with the seller prior to that so I decided to list the gown for sale and took a loss selling it. There was no way I would be able to sell it for my purchase price and recoup the cleaning cost as well.
It’s a beautiful gown and I had lots of people asking about it, there were few scammers that I was able to identify from the start from email communication, but there were also few very serious buyers. One of them offered me $3200 which I would loose little over $600 to sell the dress, but she took a little too long and I took an offer from another bride who offered me $2900 without the belt and veil. I sold it for $2900 and paid partial of the shipping fee as well. On my transaction and or invoice I stated that final is final, but for unhappy reason I would be willing to take return if buyer to ship back within 3 days of receiving the item, and shipping cost will be charged in full, and 10% restocking fee will be applied, buyer to pay to ship back.
I have sent countless numbers of photos, probably like 40 photos at different times, and clarify everything. The total length of the dress is 5’8″ including heels and I am 5’2″ and tried on the gown with 5.5 inches Christian Loubtouin pumps still seem that I could wear 6″ heels to make it a perfect fit. The original owner from whom I bought the gown from is 5’4″ and wore 4″ heels (all her shoes are without thick platform) I had buyers who asked if they had wider hip than the dress if they should buy to have it let out, or asked if she 5’2″ and could wear heels that is less than 5 inches to make it work? My response is no because I am 5’2″ tried on the dress before and after dry clean with same5.5″ shoes and it works the same.
So Now my buyer has buyer remorse and it looks like she will want to file dispute to return the item claiming that she is 5’4″ and tried on with 5″ platform and even with 4.5″ platform and the dress is three inches too short and that she has to wear flat to make it work. I somehow can’t figure out how the dress is shrunk from being shipped from texas to CA in two days.
If my wedding plan was still the same I would take it back and maybe wear it for my wedding, but its not dertermined the time plan at this point. What do I do? I really don’t want to take a return, I think if she wear 3″ or 4″ without platform that would work, but she insists that she wants to wear 4.5″ to 5″ inches heels with platform so she can be like 5’9″ next to her husband since he is 6’2″.
Do you think the thick platform in the front really cause the front of the dress to be significantly shorter? and I suggested her to maybe remove some the tulle on the trumpet part to reduce the trumpet volume and increase the length since it will drape down more.
Anyways, I have so much headache and don’t know what to do. I can’t keep sending it off to let people try on, have buyer remorse and want to return.
I contacted the other buyer who was really interested but made decision late, she already made purchase on an alternative solution and as much as she loves my dress, she is not able to back out to buy my dress. What should I do? Am I wrong if I refuse to take the item back if the it’s been more than three days and I feel that the buyer reason is a little out of range as she knows