(Closed) buyer and seller on preowned wedding gown, I am wrong?

posted 7 years ago in Dress
Post # 3
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

If it’s been more than three days, I think you’re justified in not taking it back since you stated they only had three days. Plus, it sounds like you went through a lot to make sure she’d like it, and she just isn’t happy now that she’s tried it on. I wouldn’t feel guilty for telling her no.

Post # 6
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

I think you’re feeling bad because of the bad experience you had, but I think they are two different things. You received a dress in a condition that was incorrectly described. You went above and beyond in making sure that didn’t happen to the bride who bought your dress while also being realistic and professional about your limitations. The bride is unhappy because she wants to be much taller than a typical wedding dress would run. I would try to let her down easy, but be firm with your 3 day deadline and let her know you could have taken it back if she hadn’t waited so long since you had a backup buyer in line for the short amount of time after you sent her the dress (which is basically true), but now there is no other buyer and she will have to sell it herself.

Post # 8
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

At least you’ll only have to go through it once. 😉

Post # 11
Member
3788 posts
Honey bee
  • Wedding: July 2011

I think that if the dress is as you described the length, she really can’t dispute it because you were accurate. Don’t take it back. Sorry you’re stuck dealing with this.

Post # 12
Member
2829 posts
Sugar bee
  • Wedding: June 2011

I think you should just forward her the info you have put here if you already haven’t… that you specified the length and never stated that the dress could accommodate 5’9” heightr, and that dresses that are desired in longer than standard length have to be ordered from the designer in extra length and paid for accordingly.

 

I would also point out that the ”contract” or terms of sale were that it be returned within 3 days, + a restock fee. If the dress wasn’t in transit mon-tues then she is SOL.

She can try and open a dispute but I doubt it would get her anywhere since you were very clear about the dress (length & terms etc) and she failed to pay close attention to that.

Don’t take the dress back because of your past experience–this was her mistake and she is being unreasonable.

Post # 14
Member
3526 posts
Sugar bee
  • Wedding: August 2010

You gave her 3 days and it’s passed so no I would not take it back.

Because who knows if her height is really what it is. She could have waited too long and made that up to get you to take the dress back.

Frankly for me my dress is listed as Final Sale. There are too many sneaky people out there!

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