Post # 1
I was very happy that I finally sold one of my unworn dresses to another prospective bride. I was a little worried because she didn’t ask any questions about the dress except for asking pictures, and negotiating the price. Once we agreed, I asked her “do you have any other questions about the condition etc because the sale is final”. My ad also speficied no returns. She wrote back as long as the dress is as described, all is well and she has no questions. We did the transaction through Escrow.com to be safe, she sent the money to them, I sent the dress. Here’s the loophole : Despite my no return clause, Escrow.com gives the buyer an inspection period during which they can reject the merchandise and send it back. We agreed the inspection period would be 1 day, which is the minimum. Here’s where things went awry. She received the dress friday night, and because Escrow.com is closed for the weekend inspection period doesn’t even begin on Monday which means she gets 4 days to change her mind. Yesterday she sends me an email saying there’s a problem that the dress has a hole. She sent me pics, it’s a snag in the lace the size of a small fingernail on the back of the dress. It’s one I never noticed before. I think she’s going to use this as an excuse to return the dress because it doesn’t fit or something. I’m livid because :
1. I think she’s using this as an excuse because the hole can be very easily fixed by a seamstress, whereas she’s going to incur $75 in return shipping and escrow fees if she returns. Doesn’t make sense.
2. My ad mentioned the dress was bought as a sample. This is how I bought a $8400 Vera Wang dress for $2000, and now she’s getting it unused, with a bustle and sweetheart added for $1200. She’s saving $7200 off the retail price and complaining about a fixable tiny hole? Isn’t it understood that a sample dress where you’re getting 85% off may have a couple fixable things here and there? I never misrepresented the dress, for a sample it is in EXCELLENT condition. In fact it had more snags in the lace when I bought it and my seamstress fixed them all, this may be one she missed. Furthermore, my ad didn’t even mention anything about the condition of the dress! For all she knows it could have had more severe problems, could’ve been dirty, could”ve been ripped etc…I asked her if she had any questions and she said no!
I understand escrow.com has the policy in process in case I tried to scam her and sent her a dress in a horrible condition, or sent a different dress, but this is not the case. I’m thinking fighting the return through escrow and going to the arbitration process. Especially since I’m going to lose my $35 shipping fee in case of a return, and I lost another potential sale because I turned down another interested bride after this buyer sent the payment. What do you all think?
Post # 3
i would say sorry. i described the dress as a sample dress which is what it is…. the snag can be fixed for a nominal fee compared to the return shipping fee. no returns is your policy… and she didnt have any questions about it before she bought it…. so i would fight it.
Post # 4
I would fight it. She sounds like she knew about the loop hole and just wanted to see the dress. Good Luck and keep us posted!
Post # 5
I would def fight it! I dnt think that is fair of her to try and do that and it seems very dishonest of her. Let us know how it turns out.
Post # 7
How much did it cost to fix one snag by your seamstress? $10-$15? Let the seller know the cost to repair, refund the amount and be done with it. She’s probably just looking for some additional percent off. It would more aggrevating fighting her on it.
Post # 8
I also think you should fight it. If she would have purchsed it from a bridal store, she would not have been able to return it. When you plead your case, make sure you submit all of the emails that you exchnged with her.
Post # 9
Personally, I would fight it. Something about that seems really off. Maybe she is having second thoughts (for whatever reason). Whatever the case may be, it is her problem now. You were very honest as the seller, and shouldn’t have a problem in winning this claim (I hope!). Good luck!! We need more honest women like yourself out there selling dresses!!! >.<
Post # 10
Fight it. I can’t believe she would return it for one little snag. Either it didn’t fit or she regrets spending the money.
Post # 11
Sounds like the buyer is going through dress regret and is using the loophole and the hole as an excuse to return it. It sucks that you are going through this but your situation is a lesson for all brides who are looking to sell their dresses after their wedding. Thanks for posting and keep us updated. GOOD LUCK!!
Post # 12
For all you know, she tore it to give herself an excuse. You can have your seamstress attest that you had the dress fixed already. I would fight it. : Good luck.
Post # 13
Man meliss, you have had dress drama from start to finish. I’m sorry your buyer is being a jerk. I too would fight it. That she asked no questions about its condition even though you asked her if she did is really the clincher. She bought it as it was and accepted that when she made the purchase. I don’t know anything about the site you used, but if it’s anything like ebay/paypal, this is definitely the sort of case that would come down in your favor. Don’t accept the return from this woman. Have you told her that the snagged lace can be easily fixed for a small fee, much less than shipping? I would love to hear how she’d respond to that. Probably would sound like total bs when she tried to explain why she still wanted to return.
Post # 14
I would say you can’t accept returns, but offer her $40 towards having a seamstress fix the hole since you never noticed it.
Post # 15
Thanks ladies, it’s good to get some reaffirmation that I am on the right on this one. I’m such a goody two shoes that for about 5 min I was feeling bad that I sent her a dress with a hole, before I got my senses back and became angry.
@Scottielass: and @ddw: I am tempted to offer her a small discount but I already gave her $200 off my listing price because she said she couldn’t afford anymore blah blah! Back then I just wanted a quick sale, now I’m ticked off and don’t want to give her anything else. Plus she cost me another sale because I had another girl ask about the dress right after I shipped it, and I told her it’s sold.
@Amaryllis: Good point, I was thinking about that too.
@veganglam: No kidding…At least I enjoyed the dresses I wore at the end though 🙂 I typed this girl a long email and included that point: “why would you ship it back for $75 when you can fix it for much less?” Maybe she doesn’t understand the return policy and what she’ll have to pay so I explained her. I’m waiting to send it until she has taken some sort of action. So far she hasn’t accepted the item on escrow.com but not rejected it either. I’m hoping she will still change her mind before I get nasty. The stress is killing me though 🙁
And to think I still have two more dresses to sell after this… Please let some nice Bees buy them without all this drama!
Post # 16
@meliss: Whoa, didn’t realize you gave her a huge discount to begin with. I change my vote.