Post # 1
So I sold my Jim Hjelm on Monday. I sent her the paypal invoice, which she promptly paid. She used an e-check, so I have been waiting to ship the gown until it clears. Paypal estimates this should take until around April 20th, but for all intents and purposes, the sale is complete.
She just emailed me today that they received health news and are changing their wedding plans. She has requested that I cancel the invoice.
I included on the invoice that the sale is final. I feel like this is very unfair to me — if I were a salon, she would not have this option. I need to sell this dress, and I really want to tell her no. I feel bad about her situation, whatever the details may be, but that doesn’t make it fair to me.
What would you do?
Post # 3
@Amaryllis: I personally would tell her the sale is final. She can re-sell it herself, if she is having money/health problems!
Post # 4
if the check hasn’t cleared, she will preobably cancel it.
Post # 5
Do you have a backup buyer? If you don’t think you could sell it as fast then tell her its business and you need the money too. It could bite you in the end if she refuses it or tries to cause trouble in this transaction stage. I think she’s expecting you to let her off the hook and understand. I would be upset too if I were you.
Post # 6
@Atalanta: Paypal allows only the recipient to cancel an e-check.
Post # 7
@Amaryllis: Gah! That’s so hard. How long did she correspond with you about the dress beforehand? I would like to say I would be strong and stick to my guns, but honestly, I’d probably cave and give her a refund. Even though it would make me angry. Very, very angry.
But the more I think of it, the more it makes me upset for you. SO even though they moved the wedding she suddenly doesn’t want that dress anymore?
What the heck?
Post # 8
If it was clear from the beginning that the sale was final, I think you’re completely within your rights to keep it that way.
Post # 9
How much did you sell the dress for? I know it really shouldn’t matter – and you certainly have the right to hold her to the deal – but the higher the price, the more likely I would be to let her out of it to avoid feeling guilty about it. (I’m just a softie/sucker/whatever …)
Post # 10
Explain your all sales final return policy, you are right in saying if this was a salon she’d have to suck it up. She already paid and you may have lost out on another sale because of it. If you absolutely feel you need to return the money at least keep a portion of it as a fee for losing out on possible sales. If I were you I wouldn’t return it though.
Post # 11
Tell her you have health problems and have already put the money towards your medical bills. Sale was final. She’s probably lying and changed her mind.
Post # 12
I’d politely let her know that, unfortunately, you cannot cancel the invoice and remind her that you specifically indicated that the sale was final.
She may opt to cancel her e-check or stop payment, but she can’t force you to give her the money back.
If her plans have changed she can always re-sell the dress for what she paid to recoup her loss. Two dress brides do it all the time.
Post # 13
I agree. She knew the sale was final when she agreed to buy it and then it is up to her to resell it or whatever.
Post # 14
Since you’d already told her before that the sale is final, I wouldn’t back out now. Tell her again the sale is FINAL and she can resell it herself if she really needs the money.
Also, it may just be me being a cynical bitch, but I wouldn’t be believing her “health news” story if it were me. I’d be thinking maybe she just found a different dress she wants and since the sale was final, she’s making excuses to get out of buying the dress from you.
Post # 15
@sweetiejewels: That is a concern. She lives in Canada, and I do not want to deal with that.
@Mrs.tobe: She told me she’d buy it and we emailed a few times, but she contacted me and purchased it on the same day. My first thought was just that she has buyers remorse!
Post # 16
@Gingersnap:you’re probably so right.
I would be fuming!
Seems like the more you think about the situation, the more angry you get…