Post # 1
Last weekend was the wedding of our dreams! Minus one thing, the caterers attempted to move the cake table with the cake ON it…the legs collapsed….cake headed straight for the floor!!
Our poor bakery was informed this happened 2 hours before dinner! They were amazing and put together a faux cake with one real tier for cake cutting, and had to put together sheet cakes to feed our guests.
The cake was still amazing! but it was very disappointing because we were REALLY excited to see the final version of the cake! Our baker had also said she was super excited because the cake was the most BEAUTIFUL she has done (got my inspiration from pinterest of course!)
The faux cake was as good as any baker could make it look in 2 hours, but it wasn’t even a close comparison.
We were supposed to have a 4 layer fondant covered cake, each tier being a four-layer cake. We cake 3-tier 2 layer buttercream cake with different decorations, because our lace, pearl and flowers were too covered in cake to be cleaned and used in time.
Our vendor is offering to cover the cost of both the original cake and the replacement cakes. Our baker has hinted that we should try and ask for a little bit more compensation, due to the fact that our replacement and the time they had to replace resulted in completely different looking products.
I’m not sure how I would go about asking? I agree that we were very disappointed that we lost out on one of the things we were looking forward to most, the presentation of our dream cake, but we did get edible cake in return? It was the venues fault completely.
Post # 3
@FutureDrZ: oh, my. what a nightmare! i’m glad that the venue is taking responsibility for their mistake.
do you have a pic of your dream cake inspiration vs what you got? i’d love to see them.
Post # 4
I would take them up on their offer and move on. There really is no way to compensate you for your disappointment. If you get too demanding, they may back off on their offer, and you either get no compensation at all or you have to take legal action to get it.
Post # 5
I would take their offer. They are coving what they ruined and the replacement, I don’t think there is really any “pain and suffering” over a wedding cake.
Post # 6
I have to agree, with what the other posters said. Yes its a pity you couldn’t see your original cake but they paid for the original cake plus the replacement which I shows they’ve ownd up to their error. I personally wouldn’t ask for more.
Post # 7
I’m soooo sorry that happened, how awful! I agree with previous posters that the vendor’s offer is fair and you should accept it and move on.
Post # 8
Oh wow, kudos to the bakery team on finding a solution. I’m so sorry this happened. Our bakers ruined our cake topper because she decided to move the table by herself (didn’t ask for help even though there were 10 people helping with set up) and it flew off and shattered. I don’t know why anyone moves the cake once they set it up. Go check the table, move it, add cake. It’s not that hard to figure out that moving the cake on the table is just a bad, terrible idea.
I would just take the full refund and try to forget about it.
Post # 9
@FutureDrZ: I am so sorry to hear about the cake disaster. But it is awesome that your baker was able to supply you with cake.
The fact that the venue is willing to cover the cost of the cake AND the replacement seems like a fair offer to me. I’d take it and use some of that money to have your baker make you a special 1 year anniversary cake.
Post # 10
@StarryNight2011: +1, love the idea of an anniversary cake!
I agree with PP’s, it’s really nice that they’re offering to cover the cost of BOTH cakes. I’d take it and look forward to the anniversary cake! Lol
Post # 11
I agree, their offer sounds very nice and fair. But I also would consider throwing a one year anniversary party and ask them to make the cake for that for free (obviously not as big as a wedding cake, but something to give you that feeling of excitement to reveal it that you missed during your wedding)
Post # 12
Ommmgggg when I read the title of this post I was imagining it happening during the reception in front of all the guests… and I was feeling a little jealous because that would make your wedding the most memorable of all time. :}
Post # 13
Like PPs, I agree that asking for compensation for disappointment may aggrivate them to not compensating you for anything. Their offer to pay for your original and replacement cake is fair.
Major kudos to your bakery for pulling through in a crunch!
Post # 14
@FutureDrZ: Ugh.. Part of me thinks you totally should be compensated more due to the fact that you didn’t get the product you originally paid for, but in a sense that would almost be like being compensated pain & suffering. I think that might be a bit much. I tried to liken it, in my mind, to a different scenario to see how I feel & this is what I came up with:
Somebody is taking a customized vehicle to a car show contest & somebody breaks the custom hood ornament just before the show. So this person pays to have a lesser off the rack one put on, & pays the owner the cost of the original hood ornament.
In both your sitation & the one above, I just don’t think you can really ask for more unless you don’t care about them thinking badly of you. Did they give you incredible service otherwise? If so, it would probably be best to cut your losses. They did everything possible to rectify the situation aside from paying you pain & suffering. However, I do feel like as the owner of the catering company, I would have given you more money for that, or took some money off your catering bill.
I think you should do whatever will make you sleep best at night.