Call me back, damnit!

posted 3 years ago in Etiquette
Post # 3
Member
866 posts
Busy bee
  • Wedding: September 2013

@MissSangria:  Does she have a deposit yet?  Do you have a contract?

Post # 4
Member
9412 posts
Buzzing Beekeeper

@MissSangria:  If email isn’t working, try calling her. Everyone has their preferred method of communication. I am not saying she is right in not getting back to you (in fact, I think it is quite unprofessional) but if you can solve the problem by picking up the phone rather than emailing, I would try that.

Post # 6
Member
1793 posts
Buzzing bee

Call her!  Stop waiting for an email and call during business hours.

Post # 7
Member
866 posts
Busy bee
  • Wedding: September 2013

@MissSangria:  I agree that you need to call her.  I would start calling 5 times a day during office hours until I get in touch with her. When you do get in touch with her I would also make sure and express that her behavior is unacceptable and does not instill much confidence in you for the performance of the business. 

Check over your contract to see if anything about pre event communications or arrangement are contained, if so and she is not following the outline in the contract you could threaten legal action but I don’t think you should jump to that just yet.  I had this same issue with my wedding planner sometimes and I just had to remind her a couple of times that she wasn’t meeting my needs.  I then explained exactly what I needed so she could help me.  Emails are a lot easier to ignore than phone calls and if she is busy with other events and you don’t want to schedule anything until the week of Thanksgiving, I can see why it may not be first on her agenda of things to get to.  You have to remember that these vendors are not nearly as concerned about your wedding as you are (unfortunately) so sometimes you have to aggrevate them a little to get  what you need.  The squeaky wheel gets the grease.

 

Post # 8
Member
7654 posts
Bumble Beekeeper
  • Wedding: July 2012

@MissSangria:  I’d call her and say, “Hey, I have made some attempts to reach you via e-mail, and I was wondering if you got them and had a chance to read them?” Then go through the e-mails. If she isn’t in, speak to the next best person and ask that someone gets back to you soon since you are travelling there the week of Thanksgiving.

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