Post # 1
Ok. I wasn’t exactly sure where to put this, but etiquette seemed like a good fit.
For the most part, my vendors have been great with getting back to me when I have emailed or called with a question.
Except my reception vendor.
It’s a restaurant in Saint Augustine that is known for their food and wine selection. Perfect for my small reception. The problem is, I’m trying to wrap things up and can’t get the person handling everything to call me back. (She is one of the owners.) I sent my latest email on 9/27 and not a peep. She has gone long stretches before, we booked before summer.
I’m beyond annoyed. I have been patient in waiting before but we are going to Saint Aug the week of Thanksgiving and that is it before the wedding. I wanted to see about having an appointment to go over last things. It’s not like I can hop over there anytime I want. I need pricing on a couple of things and a contact for the guitarist to play during our reception.
What do I say so I don’t sound shitty but get my point across that I’m fucking tired of her not getting back with me.
Post # 3
@MissSangria: Does she have a deposit yet? Do you have a contract?
Post # 4
@MissSangria: If email isn’t working, try calling her. Everyone has their preferred method of communication. I am not saying she is right in not getting back to you (in fact, I think it is quite unprofessional) but if you can solve the problem by picking up the phone rather than emailing, I would try that.
Post # 5
@MrsM914: we have a deposit and contract, yes.
Post # 6
Call her! Stop waiting for an email and call during business hours.
Post # 7
@MissSangria: I agree that you need to call her. I would start calling 5 times a day during office hours until I get in touch with her. When you do get in touch with her I would also make sure and express that her behavior is unacceptable and does not instill much confidence in you for the performance of the business.
Check over your contract to see if anything about pre event communications or arrangement are contained, if so and she is not following the outline in the contract you could threaten legal action but I don’t think you should jump to that just yet. I had this same issue with my wedding planner sometimes and I just had to remind her a couple of times that she wasn’t meeting my needs. I then explained exactly what I needed so she could help me. Emails are a lot easier to ignore than phone calls and if she is busy with other events and you don’t want to schedule anything until the week of Thanksgiving, I can see why it may not be first on her agenda of things to get to. You have to remember that these vendors are not nearly as concerned about your wedding as you are (unfortunately) so sometimes you have to aggrevate them a little to get what you need. The squeaky wheel gets the grease.
Post # 8
@MissSangria: I’d call her and say, “Hey, I have made some attempts to reach you via e-mail, and I was wondering if you got them and had a chance to read them?” Then go through the e-mails. If she isn’t in, speak to the next best person and ask that someone gets back to you soon since you are travelling there the week of Thanksgiving.