Post # 1
What do you think of using customer service representative’s name when it is on their name tag?
Do you find it creepy? Too invasive?
or polite and friendly?
My husband and I are having a discussion about this and we both feel differently about it.
Post # 3
I find it to be a little weird. It implies a level of intimacy and feels invasive, even if it’s out there for it to be seen. The exception is if they introduce themselves (like a waitress at a restaurant.) In that case it’s polite and friendly to remember and use their name.
Post # 4
I find it creepy.
When I worked in retail and wore a name tag, I used to hate it when people called me by my name. It’s creepy, and invasive and I don’t like it at all. (if it’s a cashier or whatever, not a position like a waitress or someone who would introduce themselves)
Post # 5
I work in retail and I hate it. I find it a little creepy and too familiar when coming from a stranger.
Post # 6
I don’t simply because I don’t notice the name or remember it well enough to use it.
My roommate though is awesome with customer service, and she always uses names. It seems a little creepy to me, but I’ve heard her conversations and it always seems to work well.
Post # 7
Another one who doesn’t like
(And I didn’t like it as an employee either way back when when I had a job that required a nametag)
Altho for sure… the whole reason that companies put their employees name on tags is to convey the idea that they are approachable, friendly, responsive, “someone you virtually know” folk..
I do however address Wait Staff (and others in the Service Industry) by name, if they have introduced themselves… that is a different scenario.
And if they haven’t introduced themselves… we’ll often ask… or introduce ourselves when Mr TTR and I are out (Bartenders, Wait Staff, etc)
I do believe that when done properly it give an tone of mutual respect to the situation, and makes for a better experience for both the Customer and the Service Provider.
At least that has been our experience.
Post # 8
It freaks me out when customers I dont know me by my name, so I definitely dont do it to other people!
Post # 9
i work in a supermarket and i hate it expecially when they lean in to look at my name tag, i feel like they are looking at my boobs. im just weird when it comes to people knowing my name. If i dont know you dont use it.
Post # 10
I hate it and most people I have worked with felt the same. It’s invasive and it makes me panic, thinking I should remember this person. If we exchange names it’s different of course, or if they spoke to me on the phone and introduce themselves as they do it.
its also different if you are the person working. “Hello Mr Smith, did you have an easy time finding us?” Is different because its a name they booked under and so have given.
Also, as a well endowed young lady, too many times have I had a man check out my ‘name tag’ and then use my name to be cheeky.
Post # 11
Super weird. I didn’t like when people did it to me when I worked in customer service, so I don’t do it to them.
Post # 12
@lilsweetie: I definitely think that is weird and uncomfortable. I wouldn’t call someone by their name if the only way I knew it was by looking at their name tag.
Post # 13
@Baimee: The checking out of the name tag (yeah, right) is why I despise name tags! I hate that they are supposed to go on your chest. . . because, as a woman, WHAT does that make everyone look at? Your breasts! Gross! When I have to wear name tags, I stick them as high up on my shoulder as I can, or onto the front hem of my shirt– anywhere to avoid drawing attention to my chest and stomach!
Post # 14
My FI does it often and people always seem to respond really well to it. He says he wants them to know he sees them as a person.
That all makes sense to me, yet I NEVER do it.
My reasoning? There’s a good chance that they aren’t wearing that nametag by choice. If their employer is forcing them to do that, they may not appreciate it being pointed out that I know their name because it’s involuntarily advertised on their chest (especially if they don’t know mine…like if I’m not paying by card).
Both of us are trying to be considerate to the other person but our approaches are opposite. I think it is because he is more confident than me that he won’t hurt people’s feelings, in general in life (or if he does, he sees that as their problem). I was always taught to err on the side of not being rude rather than err on the side of being more chatty, esp. when I’m in an unequal dynamic where I’m in the “higher” position.
It would be interesting to know which approach those who have to wear nametags at work tend to prefer!
Post # 15
@lilsweetie: I work in retail, and I really don’t like it when people call me by my name. I know they are trying to be friendly (in most cases), but it usually catches me off guard (since it only happens with 1% of customers) and makes me feel a little uncomfortable.
The exception, for whatever reason, is when elderly customers (or even patients, at school) call me by my name. This does not bother me in the slightest, and I actually find it sweet.
Post # 16
I HATED wearing a name tag when I was working in a restaraunt one night a couple drunk guys came in and kept hollering my name across the place when they wanted refills and such. The next day was my day off and my freinds and I went out to a local bar the same guys were there and remembered me and my name which lead to an awkward situation.After that I refused to wear my name tag to work, the other girls and I kept all our name tags in a bowl and everyone wore a different name every shift.