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I have no idea. This happened to me as well. People are just dense- like the bride doesn't have enough going on, she wants to plan all your travel for you!
Oohh yes. I am totally with you on this one. I just had a long convo with a BM last night that "couldn't be bothered" to use the wedding party wiki we set up and hence cannot come to a wedding event that we planned around everyone's schedules.
And as I teacher, I have to re-answer questions that are either on the board (right in front of their faces), on a handout, or on the class website at least 12 times a day. I wish it doesn't get any less annoying.
Woosa, indeed!
I'm so afraid of this happening! haha. Seriously if the link is on something on their fridge it shouldn't be so hard. Do you just have some not-so-internet-savvy guests or what? Anyway, I hope you start to feel better about it and people stop calling you for details that are so readily available! What a pain.
Haha I totally know how you feel. Even though I had set up RSVPs on our wedding website and put as much info on there as possible, I still had people calling my parents to RSVP or asking them for information that was already on the website. And then they'd call me and nag me about it. It's a pain. But we have to face it...some people just don't get it. Maybe they're not too internet savvy, or maybe they're just too lazy to look at more than one section of your wedding website. Or maybe they saw the information but for some reason are paranoid that it's wrong, so they wanted to double check with you. Who knows why people miss things the first time. But it doesn't mean all your hard work is going to waste! There are still those people who totally get your website and who are loving all the work you've put into it. It's not useless! Your work is being noticed, and it is being helpful too. You're just dealing with the people who aren't getting the most out of it. Try to remember that you have more guests who are using your website to its full glory. You're just not hearing from them because they have all the info they need already! You're doing a great job! Don't fret!
Ugh i know it's tough! the internet is such a great tool and it's sooooo fustratiing when people just can't seem to figure it out! I'm the web mistress for a science fiction conventions website (Geek! i know!) and you'd think that people who want flying cars would be able to figure out the internet? No! Not a chance!
Heres a question for you, what age group are the guests in that are calling you fro the information? is it your great aunt linda and cousin greg both in their silver years? or is it your freind Ann from college whos the same age as you?
Aunt linda may know how to sign a guest book but not how to find the other information. But if friend Ann is calling you you may have to revisit your site and make sure its clear where the information is.
hope this helps, stay strong. you dindt do all that work for nothing. when they call remind them of the website. You may even send out a reminder e-mail to anyone whos address you have.
Good-luck!
i have spent countless hours on my invitations and my website, I certainly hope this doesn't happen to me, too!
Sorry, that is a huge pain. I would just keep directing their questions to the website so people get the idea.
You know, I studied Decision Support Systems in a grad class, and read a study that showed that when a person is given a choice between asking someone for information or referencing some kind of knowledge base (like a website) to get the information they need, most people prefer to ask someone. Most members of my family are particularly web-savvy so I would hope that they would use my website, but I think it would be wise to prepare to have people ask you anyway.
On my invitations, I included MY phone number and OUR website, indicating if you had any Questions, please feel free to call!!!
Everyone is calling my FI's mother, who is in turn calling to ask me stuff. It's kind of working out OK though...it's really annoying, but when people call to ask if they can "add one" I get to say no, and she gets to explain it since it's her family.People are super clueless! Sigh!
Do you have everyone's email address? whenever i update stuff on my site, I have it send out a notice saying we've added information
the people calling and emailing are mainly the people that really DO know how to use a computer and navigate on a website! which is why it's so frustrating! one person, even called me the other day and commented on how smart it was to have a STD magnet with the website on it! i mean, if you're gonna call me for that, isn't it safe for me to assume that you're smart enough to go tot he website to find out more information!?!?
btw, i've gotten 3 calls of the same nature since the time i posted this!
seriously... 5:00 can't come any sooner! 5:00 somewhere else but here is just not cutting it right now! 
I had a similar situation, only with the hotel...on our website (which I printed in the invitations) it clearly states that the cutoff date was March 25...yet I have some last minute stragglers who are upset with me b/c they claim they didn't know about the cutoff date and now have to pay the regular hotel rate. I said, too bad so sad, I gave you the website and I expect you to look at it!
Could it be that they're just really excited about your wedding and want to tell you in a more personal fashion?
@ Miss Burgundy: I guess that could be possible. 
I'm just angry and frustrated that all the work I put into our website is feeling useless!
You should ask them if they visited the website and tell them all about how excited you are to have a website because it's so convenient for your guests to find information when they call :P
Ugh, I KNOW! This is so annoying. My uncle actually asked my mom "Why would anyone ever need a wedding website? That's so stupid!" and then fifteen minutes later asked her "Did Amanda block off any rooms at any hotels? Where is she registered?"
People are just unbelievable!
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Here is a little tip: EMAIL everyone you sent the STD to with a link to the website. They are MUCH more likely to go to your website if they only have to click on the link, not remember to grab the magnet, sit down at the computer & type it in.
Sounds crazy, but it worked for us!
I don't know that its so much that people are dense, its just that they do not think/care about your wedding as much as you do (not in a bad way, in a normal way). They probably will not read and/or cherish every invite, save the date, or program in the same way you do. It's just life.
Not the best analogy, but if you had a problem with united, would you go to their website and find the answer, or would you just give customer service a call and get personalized service from a live person? I am 100% web savvy, but sometimes I want personal attention. Same thing with weddings. If I am spending a ton of money to go to a wedding for someone I (presumably) really like, I am not going to think they will get pissed off over a couple extra emails and calls about wedding day details.
I'd just calm down about it, and use it as a chance to send a nice email/call to your friends about how you're doing, how they are doing, and include the url.
I refuse to put our phone numbers on the website or the invites. If people want info, they can look it up on our site!! (Or look at the invites which have ALL the SAME info!!!!) So frustrating!
just as a disclaimer to anyone else that reads this... i am calm. i have been calm from the beginning of this post. i am seriously one of the calmest brides you'll meet thus far. so telling me to calm down won't do much cause i'm already there. but thanks for trying.
i'm just honestly going to say, this is all turning out to be way too much work than what i am willing to do. i put a lot of hard work and time into the STD magnets and our website. having to write an email to reinform people about the STDs or website is not on my list of things to do, nor will it be in the future. call me bridezilla, but that's how it is.
see, i've always been a firm believer of getting things done on your own as well as taking advantages of all the resources that are readily available before having to ask anyone for help. i am not your babysitter and i'm not holding your hand. and this is how i was always taught... this is how my entire family on both my mother and father's sides were taughtand FH's family too. so having people in my family calling or emailing me and totally disregarding what they have been taught all their lives simply irritates me. i can understand if some friends or friends of the family are doing this, but it's not them. it's my family and FH's that are doing this.
i'm just feeling a heavy dose of hipcrotical vibes in the air.
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Perhaps you can have a parent, bridesmaid, relative, friend, etc. follow up with these folks on your behalf, just a thought. My parents have been giving out most of the direction to others which has been a HUGE help.
One possible explanation is that these folks would rather talk to you than a website, because well they want to feel part of the big event, want to hear how excited you are, live vicariously through you. They also probably don't realize that they are one of many, not one of few, that are bothering you.
I'm like you, I'll look for the answer myself before asking, especially if there's a website to go to. :)
I too, like most brides, have put my website on the STDs and twice on the invite. Still, we get emails and questions from people. I even had a bridesmaid book her flight for the wrong day and was going to miss the rehearsal. (she intentionally booked the flight on this day but not with intentions to miss the rehearsal. She just never looked at the sight or read my emails to them about when things would be. She later fixed it).
I think we all understand and feel your frustration. Know you aren't alone and I really don't think people are expecting you to "hold their hand" or "babysit" them through this process. I respect how you and your FI and your families were raised. FI and I are a lot the same too. But not everyone follows the examples they were given growing up and try, as hard as it is and as frustrating as it is, to give them a little slack. I really don't think they are intentionally trying to piss you off or ignor your hard work.
Good luck girl!
You should let all calls go to voicemail with a friendly reminder that if the caller has a wedding question, they can find all information needed on your website. Then don't return the calls for people who should know better. :)
I had someone sign our guest book one day and literally the next day she emailed me asking what hotel to stay at ... I just said to myself "seriously?!?!" about 30 times. And ended up copy and pasting from my site word for word what we wrote about the hotels! People are so funny! I know I always check and read websites. Who knows!
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I understand that you're a firm believer that people should do things on their own, but for your wedding you are also a hostess. Sometimes, in order to be a good hostess, you need to smile and indulge people, even if you want to smack them upside the head.
good luck!
@ JennyBryde: i was TOTALLY ready to do that earlier today! and that thought still has not left my mind!
When they call/email you, can't you just refer them back to your website, rather than answering all their questions one by one?
I totally understand and feel that this is going to happen to me too.
Maybe you should make a PSA about the website? Through email?
http://www.youtube.com/watch?v=yyAyIykWn9k
Like how Pam did in the office about the invites?
I know the frustration! I don't mind answering all of the questions at all... What I do mind is when people are mad at me for "not providing needed information". What???!!!
I guess these are the days we'll remember, and good stories to retell later. Sigh!
I'm with JennyBryde on this one - Send 'em to vmail! A 90 second recording may just keep the crazies at bay... "Hi this Miss Texas. I am so sorry I missed your call. Please feel free to leave a message at the beep and remember, you can find all our wedding information and even email me via our website at www......! Have a great day!"
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i really need to vent...
i just don't get it...
FH and i spent FOREVER on setting up our wedding website. We put in every tiny minescule detail. I even took the time to drive throughout Washingotn DC (which I HATE doing) to make sure that the driving directions we were giving out were understandable and seriously PERFECT! I spent serious sleepless nights reading and revising every single word and photo. And what do I get for all of that?
I get people left and right emailing and calling me asking me for information that's ALL ON THE WEBSITE!!! I know you're all thinking... "Did you give them the website?" My answer: YES I DID! It was printed on ALL the STD magnets that I've seen on EVERYONE'S FIRDGES! It's right there in their faces! Why don't they see it? I mean these are people that even signed the guestbook on the website! So it's not like they never saw the website or never vistited it!
Why is all our hard work and sleepless nights all starting to feel completely useless???
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