(Closed) Can I get my money back?

posted 5 years ago in Legal
Post # 4
Member
6207 posts
Bee Keeper
  • Wedding: August 2013 - The Liberty House

No idea =( I think this is probably in whatever rental agreement you signed, and you just have to wait to hear back from them before you can figure out how to proceed

Post # 5
Member
1783 posts
Buzzing bee

It seems very odd that you can be on the hook for more than the cost of a new book.  I hope you’re not, but I’d ask them how they came to that figure. 

Have you read through the small print terms of service?  I’m very bad abou that, I never read and just clidk “agree” and someday it’s probably going to come back and haunt me.     

I hope you’re final total is much less than they’re currently proposing. 

Post # 7
Member
4275 posts
Honey bee
  • Wedding: April 2012

I don’t think there is much you can do but pay it.

Post # 8
Member
7175 posts
Busy Beekeeper

@peachacid:  I would follow-up the email with a call.  Don’t speak to whomever answers the phone, ask for a manager.  And, if you aren’t happy with their answer, keep going to their supervisor, etc. until you can talk to someone who understands your point.  If you can spend some time on it, my guess is you’ll get through to someone who can either offer you a credit or something!

Post # 9
Member
234 posts
Helper bee
  • Wedding: May 2014

this just happened to me too 🙁

Sorry you had to pay it… but I dont thin there is much else to do

Post # 10
Member
46131 posts
Honey Beekeeper
  • Wedding: November 1999

What does your rental agreement say about a penalty of you don’t return the book?

Did you read it when you ordered the book and agreed to their terms?

Talk to a manager. you might be able to agree on a compromise position.

Post # 11
Member
10563 posts
Sugar Beekeeper
  • Wedding: January 2011

Check their policy.  They might give a decent amount back if you return it.  Also, usually they contact you once late charges reach a certain point, I would look into that if they didn’t contact you!

Post # 12
Member
1060 posts
Bumble bee
  • Wedding: October 2012

@peachacid:  Do you still have the book now and they are charging you fees until you return it? Or was it a one time fee and you essentially own the book now? Maybe if you return it they will be willing to lower the fees?

Post # 13
Member
2376 posts
Buzzing bee
  • Wedding: June 2014

Read your rental agreement.  All fees and charges have to be disclosed.  Unfortunately, if the fee is listed and you signed it (or clicked I agree), you’re on the hook for it. 

Post # 14
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

Try opening a dispute with your credit card company about it!

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