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If they don't take it back or let you exchange it can you take it to someone who does alterations to see if they can fix it? Maybe someone who knows what they are doing will be able to make it the way you want it to be? How much did you pay for it? Maybe you could sell it here or on eBay and then buy the one you really want?
vistagirl, I'd rather not post pics -- I'm not very comfortable with posting photos of myself online! But the veil looks a lot like this:
http://www.occanseydesigns.com/Gallery2/photogalEX212.html
I thought I'd ordered something more like this: http://www.occanseydesigns.com/Gallery2/photogalSH213.html
futuremrsjohnson, my next step will definitely be to consult with a seamstress, but I'm having a hard time imagining what anyone could do -- there's just way too much tulle, and the edge has a thin ribbon on it, so they can't just cut out the extra fabric. I may be wrong, though -- I'd love to hear from anyone who has had success with altering a veil! I paid $150 for it. I may try eBay or Weddingbee classifieds if I can't get them to take it back.
I believe the narrower the top is, the less full it will be -- it's the gathering of all that extra fabric to the length of a hair comb that adds that extra poof. Since you already know width is an issue, can you see if a seamstress will take that extra width off the top and bottom? I'm no seamstress though...
Anyway, at least have the alterations priced out and see if it's worth the extra costs. You might be better off selling your existing veil online and getting one through a place like Occansey or Veilshop. Good luck =)!
I think charmedbride is onto something. Can you take one of the layers off? Also, was the mistake on the part of the bridal shop? Do you have a written recepit of what you ordered? If so, they should correct it at no charge to you.
Tanya, that's a great idea, but I'd hate to lose my blusher -- I really want to have a layer to pull over my face. Plus, the veil is still crazy poofy in back even with the top layer/blusher pulled forward!
Unfortunately I think this wasn't so much a mistake on the salon's part as a miscommunication between me and the saleslady, so I'm not sure if they'll be willing to give me a refund. I asked for "Veil A with Veil B's edge" and looking at my receipt, I think they ordered "Veil B with extra tier" without thinking about the difference in fullness. Tomorrow I plan to ask them to show me Veil A again so I can point out how different this looks, and hope that they will work something out with me.
I think charmedbride is right, my most cost-effective option may be selling this veil and buying a new one. Who knows -- this one isn't for me, but maybe I can help someone else get their dream veil at a discount! (I'd still love to hear from anyone who's altered a veil, however -- maybe it's easier or more cost-effective than I'm assuming.)
Update -- It's the wrong veil! My saleslady took one look at it and said "oh no, that's not right at all, that's circle cut, we ordered 2-tiered." I'm not crazy! They're ordering a new one on Monday. Phew.
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I picked up my veil today from the bridal shop, and ... it's not quite what I thought I ordered! I wanted to order a combination of 2 veils I tried on (Veil A was 2-tiered and the right length, Veil B had the edge I liked), and I'm not sure what went wrong, but somehow the one I ended up with is super-poofy. I think it's 2 tiers of 108" tulle, when what I thought I ordered was 2 tiers of 54" tulle--much sheerer and flatter. I've tried really hard to like it, but I don't think it's going to work for me.
So my question is this: Is there any way to decrease the fullness of a veil? I've got an appointment at the salon tomorrow to see if I can exchange this veil for one they have in stock, but if they don't have anything I like, I'm not sure what to do with my super-poofy veil! It would look lovely on someone with a gorgeous ballgown, but with my lacy trumpet dress I think it's just going to look ridiculous :-(