Post # 1
It basically explains everything in it. My dental specialist is kinda an idiot.
To Dr. XXX and Staff
I am writing to inform you of my disappointment in how I have been treated since my last visit (December 5, 2011).
I booked my appointment specifically to have my splint adjusted, which you have previously stated there is no charge for. That is all I came to have done. Then you suggested that “since you had time because your next appointment canceled, we should do a follow up exam”. You never stated there was a charge for this, and if I had known there was, I would not have agreed because I do not currently have insurance.
I informed the lady in charge of your payments that I do not currently have insurance and had not been informed of these charges, and she said she would submit the form after the new year when I do have insurance. A week later, she phoned me and re-asked all the questions we had previously sorted out. Last week, my parents informed me that your office had attempted to charge my visit to their insurance, which I am no longer under since I am married (which I’ve informed your office of).
I feel like it’s missing something?
Post # 3
A complaint letter should always spell out what action on their part will resolve the issue for you.
Post # 4
But I’m not sure! Not charge me? How do I state that? “I feel as though I shouldn’t be charged because of blah blah blah”?
(That sounded super sarcastic but it’s not meant to be)
Post # 5
@soon2bhis: Maybe wrap it up with a paragraph like
“I understand that there may have been confusion, especially with the unscheduled follow up exam, but I made the staff aware on more than one occasion that I was not covered with dental insurance. I was in the office only for my no-charge splint adjustment. I feel that the miscommunication in the office contributed to this issue, and I would like to discuss what sort of fee agreement or arrangement we can come to. I was not notified that this would be charged to me when I agreed to the exam, and upon finding that out after the exam, the office’s own suggestion to charge in the new year was not followed. Please call me at xxx-xxx-xxxx from xx:xx – xx:xx so we may discuss a fair resolution.”
Post # 6
I guess I don’t understand why you would think you wouldn’t have been charged for an exam. Every time I’ve gotten an exam, I’ve paid for it; they are providing their time and performing a service, so you pay them for it. I’m sure the dentist and his staff probably see hundreds of patients, and even if his staff happened to remember you don’t have insurance, the dentist probably was not aware of this or had forgotten. He probably thought he was saving you a trip by giving you your exam while you were already in the chair. You should have asked for clarification before agreeing to an exam.
That being said, I think it’s silly that they attempted to charge your parents’ insurance. At the very least, they should have contacted you before doing so. NDBee‘s closing paragraph was a great way to finalize the letter.
Post # 7
@Miss Apricot: You’re right, I should’ve asked (hindsight is 20/20, right?). I’ve been going for over 5 years, and never paid a thing (3 years under my parents’s insurance, 2 by myself with and without insurance and no “exams”)…so I didn’t think about it.