Post # 1
Here’s the scoop:
Hub’s and I had our payment to an unamed cell phone company that may or may not rhyme with Smell (how appropriate because I think they STINK) and we had our bill payments set up on automatic withdrawal and decided to stop that, so we called them to and put a stop to it. A week later our bill came so we paid it. We then noticed that they still did the auto withdrawal…and because we weren’t expecting it our account was overdrawn and we had to pay an NSF fee, then they tried again, twice, and it went through, having already made a payment plus 2 more we ended up over paying around $600.
We cancelled our account (so fed up, we switched to another provider) with cancellation fees they still owed us $250, which they said would be 75 days to pay out (how ridiculous is that?!?!?!) I called after the 75 days and they said that the check was sent on March 6th (yeah, a sunday? I have my doubts that was the truth) and it still hasn’t arrived (mail is generally delivered within Canada in 5-7 business days)
Do we have any rights here? Is there a consumer complaint that we can put in? Will it get us anywhere? My guess is no, but I’m so frustrated. If anything, I hope it’s bad ‘advertising’ for the Smell Cell phone company. blech.
Post # 3
you could call Trouble Shooters on CTV, or keep calling the company until you get your money back. I have Smell TV and it’s been nothing but trouble since day one.
Post # 4
I would also suggest going right to the CRTC and the better business bureau. They will make sure you get a resolution. I cancelled my Smell cell phone years ago when a salesperson treated me like dirt when I went to renew my phone contract for another 3 years, insetad I went home and cancelled it.
Post # 5
Hmm that’s funny I switched to smell to because the other two were giving me a ridiculous time. I think every cell phone provider is a money grubbing corporation that doesn’t give a crap about anyone though. Just be persistent. They screwed up one of our bills a while bak and kept billing us airtime for calls that were supposed to be on our fab 5. They didn’t do anything at first until I threatened to involve my lawyer and started to ask for even more itemized bills. I kept calling and calling until the money was credited back to me.
I second contacting the better business bureau. Sometimes they have suggestions on how to resolve an issue. I would also write a demand letter today and mail it out to smell’s head office. Make a copy and be sure to date it. If you still haven’t recieved your mail in a few days after that then you can take legal action because you’ve put your request in writing.
Post # 6
I’m in the USA & here you can call your bank & dispute the charges. Especially if you can prove that you already paid the bill. I would call your bank/ go into the office & see if you can dispute the charges, usually you have to fill out a form. I would also block any charges from that company.
EDIT: I would also send a letter to the manager & explain the situation to them. I would say that because you kept getting charged after many calls to the customer service, that you switched companies. I would also ask that any cancellation charges be waived due to your bank account being overdrawn due to their error.