Post # 1
My previous woes with my linens provider can be found here:
After talking it over with FI, we have decided to just cancel everything with this company and just be provided the linens through our venue. I just wanted a review of my email to make sure that it doesn’t have any unneccessary emotion but is just a fact based email. I will also be mailing a copy of the email just to cover all my bases. Please let me know if you think I should add or delete anything
In review of your reply, my takeway is that although I have a contract for your linen services, your office does not have a copy of said contract, and so I would need to start from scratch with you or another consultant. Unfortunately, with my wedding in less than 100 days, I do not feel like the service that I will be provided will be satisfactory. Especially in light of your statement that you already have a wedding booked for that weekend. I would be very appreciative to just have my deposit of one hundred ninety five ($195.00) returned to me. If I need to pick the refund up in person, please let me know either by email or phone (918-3**-****) or if you would prefer to mail it to me, my address is as follows.
Thank you for your services.
Post # 3
- Wedding: September 2014 - Dallas, TX
@Orchidgirl80: I think it’s good. I probably wouldn’t say thank you for your services, because they didn’t actually provide services. Maybe say thank you for your time?
Post # 4
@kimmo416: Thank you. I think I’ve just gotten so used to adding that to all my emails.
Post # 5
I would cut out a lot of the detail.
Due to the fact that there has been a mix-up which has caused you to no longer have a copy of my contract nor any of my requirements, I would like to request that my copy of the contract be nullified, and that my deposit be returned. I am attaching a copy of the cancelled check showing the payment of the deposit; please refund by postal mail to 123 Whatever Street, Blah, Blah, 01234. Please confirm by email and include the expected time to deliver the deposit refund.
Thank you for your prompt attention to this matter!
If you go into too much unrelated detail then you give the vendor the opening to debate you, and you don’t need that. Just a simple “the gig is off, give me my refund” should be fine.
Post # 6
@Horseradish: I like that response. Thank you.
Post # 7
@Orchidgirl80: I think your wording is better. It gives valid reason to ask for your money back.
Post # 8
@Horseradish: +1. OP, this is a much more contract-oriented response. I’m not a lawyer, but I worked in contracts for a few years. If they don’t have a copy and are asking that you start over with a new contract, try to ask them to void it in that light. Does it say anything in your copy about termination of the contract?
Post # 9
Thanks for all your help. I canceled the contract and my refund is on it’s way.
Post # 10
@Orchidgirl80: I’m glad it worked out for you.