- 5 years ago
- Wedding: February 2013
This is my situation….(sorry its long I just need input!)
We live in Alaska and had our wedding in S. Florida. Before our big day, I took a trip to FL where I went dress shopping and met vendors. When I was there I met caterers and picked one after having a tasting at their location. The food was so YUMMY and I knew that they were the ones to choose. **FYI, me and DH wanted to pick amazing food because we knew that 90% of our guests were traveling to FL for our wedding so we wanted to make sure they were fed well 🙂 **. I came back to Alaska happy that I had chosen our vendors and told hubby that the caterer was amazing and was so excited for him to try the food.
Well, fast forward to our wedding…
-My main color in the wedding was purple so I had arranged with the caterer to have a lavender lemonade for guests to enjoy before and during the ceremony…no lavender lemonade, instead just a regular yellow lemonade…my mom and coordinator where running around the house (our wedding was at my moms backyard) looking for food coloring. Eventually they found something but non the less, it was not purple. This might seem small, but it annoyed me because we discussed this with the caterer SEVERAL times.
-Hors d’ouvres were just what I had asked, thankfully
-Dinner came out for us and our guests FREEZING COLD! I was quite ticked off…
-Not only was the dinner cold but we had two option of entrees for guests, lamb or mahi mahi. The lamb was totally different than what I had agreed upon on our tasting… like, 100% different and it was super undercooked! The mahi was thankfully correct but stil, freezing cold.
-The sides I had chosen at the tasting were also COMPLETELY different than what I got at the dinner.
-We never were offered choices of bread like they had agreed upon on our contract
-Guests that returned their food to be warmed up never got their food back!! (I didn’t find this out till after the wedding from a several guests)
Now, after the wdding and honeymoon I contacted the lady I had talked to from the caterer because I refused to pay the remaining amount of my contract. I don’t think I should pay for something I never ordered.
Ok, I will absolutely pay 100% for things I did recieve but what about their jacked up service??? I am livid about this! I contacted the lady and its been a MONTH since they have given me a response.
Today I got a missed call from them and the voicemail said that they we giving me a $400 credit (we still owe around $2,000) and had tried running my card but it was declined (we closed that bank account). I CANNOT BELIEVE THEY RAN MY CARD WITHOUT MY APPROVAL!
I don’t know what to do….HELP!?! :/