Cell phone carriers – I need a new one

posted 3 years ago in The Lounge
  • poll: Which carrier should I use?
    AT&T : (8 votes)
    42 %
    Sprint : (1 votes)
    5 %
    T-mobile : (5 votes)
    26 %
    Other : (5 votes)
    26 %
  • Post # 3
    9949 posts
    Buzzing Beekeeper
    • Wedding: June 2013

    @thenewmrsmax:  If your phone stops working, you should take it to the place where you got it and see if they can fix it…

    Post # 4
    3777 posts
    Honey bee
    • Wedding: February 2013

    Not sprint. Customer service is awful, imo.

    Post # 5
    633 posts
    Busy bee
    • Wedding: July 2015

    @thenewmrsmax:  Why no Verizon? The quality of their service is incomparible especially if you do a lot of traveling. I definitely would not recommend sprint – they have a huge lawsuit against them right now because they misrepresent their coverage area and many customers have extremely spotty service.

    ETA: Just read your post again and see I missed the contract thing. I would ask around and borrow an old phone from someone for a month if that’s the case. Verizon is the most reliable carrier.

    Post # 6
    2675 posts
    Sugar bee
    • Wedding: May 2014 - Madison, WI

    Typically Verizon will let you upgrade early unless you want an iPhone. I was told Apple does not allow them to give iPhones on early upgrades.

    Also, you should be able to take your current number to any other carrier. I switched carriers to Verizon like 6 years ago and took my number with me.

    Of the carriers you mentioned I would try and ask around in your area too. I know when I lived out of state everyone hated a certain carrier and loved another one and it was very speciifc to how well it serviced that particular area. But I know a lot of people with AT&T and they seem happy enough with it.

    Post # 7
    2657 posts
    Sugar bee

    We switched to T-Mobile last year from Verizon and haven’t looked back.  Our service costs us half of what we paid at Verizon and we didn’t have to get a contract.  We bought unlocked Nexus 4’s from the Google store and had them activated on T-Mobile (we also had the option of activating on AT&T).  Word of warning though – their data coverage is not as good as Verizon.  If you’re using this for work, you may need something with more reliable coverage.  I would research which carriers have the best coverage in your areas to see if any are particularly good or bad.  If T-Mobile has good coverage in your area, though, it’s worth a look.

    Post # 9
    9949 posts
    Buzzing Beekeeper
    • Wedding: June 2013

    @thenewmrsmax:  This undermines my feminist beliefs, but try to get a guy and try to cry about it.  It helps sometimes.  (UGH I hate that I wrote this.  But it’s true.  I dropped my iPhone in the toilet the night before my mom had surgery, and I cried to the guy about it at the Apple store, and he replaced it for free.  It was supposed to be $200…!)

    Post # 12
    487 posts
    Helper bee
    • Wedding: May 2014

    The best carrier really does depend on your area. But I also wanted to say that if you switch, you may not have to switch phone numbers. My parents just switched from AT&T to Verizon and they were able to keep their old numbers and all their old contacts!

    Post # 13
    5697 posts
    Bee Keeper
    • Wedding: August 2012

    I love AT&T, but I live in a completely different part of the country. I suggest that before you just up and switch you check a coverage map for your area, as some of us may be getting stellar service from a carrier who’s service is not robust enough in your area.

    Another thing is to check and see if you get any either college alumn discounts, or employer discounts with the carriers you are looking at.

    As far as just options and customer service, as I said I have never had much of a problem with AT&T. If I ever have had an issue with them they have fixed it for me.  I find that many people’s complaints about carriers come from not understanding their bills, not paying attention to their usage, etc… I used to work in customer service for ATT way back when, and you wouldn’t believe the calls that I would get blaming us for a user error. I imagine this is across the board with all carriers.

    Not even kidding, I got a call from a guy once yelling at me because his 12 year old left his phone on the bus, and the guy still owed money for it and didn’t want to pay for a lost phone… everyone wants to blame someone 😉

    Post # 14
    15019 posts
    Honey Beekeeper
    • Wedding: June 2011

    I’m gonna tell you to stay away from Sprint if you ever plan to use customer service. I had to have a talk with their legal department twice about them telling me I was “just the wife” and had no rights to my own account. Well, that was totally wrong and illegal. Their customer service will lie to you just to get you off the line. If you look at their boards on their own website, customer service is the number one complaint.

    Post # 15
    2675 posts
    Sugar bee
    • Wedding: May 2014 - Madison, WI

    @thenewmrsmax:  Last time I wanted an early upgrade, I called and they told me to go into the store. So I did that and explained my situation (honestly, I just hated my phone – it “worked” but not well) and the guy was very nice and said I could upgrade to any phone but iPhone. So it can be worth going in person.

    I previously had US Cellular, more midwest local, and upgraded early with them once too. FI still uses them though and flushed his phone…he was out of luck. They said they could sell him a used phone at a discount or he could pay full price for a new phone. The “used” phones were often brand new – someone used them for a week and retuned them for a different phone. I don’t recall if Verizon does this or not but could also be worth asking at least to get by for a month.

    I didn’t considerd that under contract that they would not allow you to take your number. I took my number to Verizon but at the time my contract with US Cellular was over.

    Post # 16
    11772 posts
    Sugar Beekeeper
    • Wedding: May 2013

    I have been with Verizon and Tracfone.

    Don’t ever get a Tracfone. The numbers get recycled pretty frequently, which is great for people avoiding collection agencies! But if you’re me, it means phone calls looking for some guy named “Lorenzo” 5-10 times a week! Usually at odd hours.

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