Post # 1
Which cell phone carrier should I go with?
My phone stopped working a year ago. It wouldn’t make phone calls anymore and I was only 1 year into my contract. To get by, my sister gave me her old iPhone 4 to use until my upgrade. That phone has now stopped working. Tonight, I will go to verizon and ask if they will let me upgrade a month early. If they say no, I am just going to get a phone from somewhere else and cancel my verizon service in a month.
Which (non verizon) carrier have you used and liked?
Living without a cell phone for a month isn’t an option. I live in Ohio but work in Philly, so I need it to call home and for work. I realize that with a new carrier would also be a new number, but that doesn’t really bother me, either.
Post # 3
@thenewmrsmax: If your phone stops working, you should take it to the place where you got it and see if they can fix it…
Post # 4
Not sprint. Customer service is awful, imo.
Post # 5
@thenewmrsmax: Why no Verizon? The quality of their service is incomparible especially if you do a lot of traveling. I definitely would not recommend sprint – they have a huge lawsuit against them right now because they misrepresent their coverage area and many customers have extremely spotty service.
ETA: Just read your post again and see I missed the contract thing. I would ask around and borrow an old phone from someone for a month if that’s the case. Verizon is the most reliable carrier.
Post # 6
- Wedding: May 2014 - Madison, WI
Typically Verizon will let you upgrade early unless you want an iPhone. I was told Apple does not allow them to give iPhones on early upgrades.
Also, you should be able to take your current number to any other carrier. I switched carriers to Verizon like 6 years ago and took my number with me.
Of the carriers you mentioned I would try and ask around in your area too. I know when I lived out of state everyone hated a certain carrier and loved another one and it was very speciifc to how well it serviced that particular area. But I know a lot of people with AT&T and they seem happy enough with it.
Post # 7
We switched to T-Mobile last year from Verizon and haven’t looked back. Our service costs us half of what we paid at Verizon and we didn’t have to get a contract. We bought unlocked Nexus 4’s from the Google store and had them activated on T-Mobile (we also had the option of activating on AT&T). Word of warning though – their data coverage is not as good as Verizon. If you’re using this for work, you may need something with more reliable coverage. I would research which carriers have the best coverage in your areas to see if any are particularly good or bad. If T-Mobile has good coverage in your area, though, it’s worth a look.
Post # 8
@peachacid: My first phone was past the warranty and I was told there was nothing they could do (many times at many places) and the iPhone is way beyond the warranty. My sister used it for 2.5 years before she gave it to me a year ago.
@missoptimism: I’m sticking with verizon if they let me upgrade tonight after work. If not, I will have to go elsewhere (or pay $600 for a phone and that ain’t happening.) I have also had some not so great run ins with their customer service, but overall, it wasn’t terrible.
Post # 9
@thenewmrsmax: This undermines my feminist beliefs, but try to get a guy and try to cry about it. It helps sometimes. (UGH I hate that I wrote this. But it’s true. I dropped my iPhone in the toilet the night before my mom had surgery, and I cried to the guy about it at the Apple store, and he replaced it for free. It was supposed to be $200…!)
Post # 10
@bleusteel: I will definitely look up coverage. I am only in 2 places most of the time, home and work and both are fairly big metro areas, so that’s a plus, but I will have to make sure.
@Ms_Purple: I can’t take the number until the 2 year contract is up (according to the internet, I haven’t asked yet) but that would be awesome if I could. I asked their “chat” online if I could upgrade early and they said no, but I will try in person just to make sure.
Post # 11
@peachacid: Iam all for female empowerment and I feel empowered to get what I want in any way necessary. I usually start really nice and buttery and then drop some form of pity story if the nice thing doesn’t fly.
Post # 12
The best carrier really does depend on your area. But I also wanted to say that if you switch, you may not have to switch phone numbers. My parents just switched from AT&T to Verizon and they were able to keep their old numbers and all their old contacts!
Post # 13
I love AT&T, but I live in a completely different part of the country. I suggest that before you just up and switch you check a coverage map for your area, as some of us may be getting stellar service from a carrier who’s service is not robust enough in your area.
Another thing is to check and see if you get any either college alumn discounts, or employer discounts with the carriers you are looking at.
As far as just options and customer service, as I said I have never had much of a problem with AT&T. If I ever have had an issue with them they have fixed it for me. I find that many people’s complaints about carriers come from not understanding their bills, not paying attention to their usage, etc… I used to work in customer service for ATT way back when, and you wouldn’t believe the calls that I would get blaming us for a user error. I imagine this is across the board with all carriers.
Not even kidding, I got a call from a guy once yelling at me because his 12 year old left his phone on the bus, and the guy still owed money for it and didn’t want to pay for a lost phone… everyone wants to blame someone 😉
Post # 14
I’m gonna tell you to stay away from Sprint if you ever plan to use customer service. I had to have a talk with their legal department twice about them telling me I was “just the wife” and had no rights to my own account. Well, that was totally wrong and illegal. Their customer service will lie to you just to get you off the line. If you look at their boards on their own website, customer service is the number one complaint.
Post # 15
- Wedding: May 2014 - Madison, WI
@thenewmrsmax: Last time I wanted an early upgrade, I called and they told me to go into the store. So I did that and explained my situation (honestly, I just hated my phone – it “worked” but not well) and the guy was very nice and said I could upgrade to any phone but iPhone. So it can be worth going in person.
I previously had US Cellular, more midwest local, and upgraded early with them once too. Fiance still uses them though and flushed his phone…he was out of luck. They said they could sell him a used phone at a discount or he could pay full price for a new phone. The “used” phones were often brand new – someone used them for a week and retuned them for a different phone. I don’t recall if Verizon does this or not but could also be worth asking at least to get by for a month.
I didn’t considerd that under contract that they would not allow you to take your number. I took my number to Verizon but at the time my contract with US Cellular was over.
Post # 16
I have been with Verizon and Tracfone.
Don’t ever get a Tracfone. The numbers get recycled pretty frequently, which is great for people avoiding collection agencies! But if you’re me, it means phone calls looking for some guy named “Lorenzo” 5-10 times a week! Usually at odd hours.