Post # 1
I know everyone says that something will likely go wrong in your wedding, no matter how well it’s planned. But, people also usually say that it will be a detail only the bride (and whomever else helped in the planning) will notice.
Our recent wedding was pretty much perfect. There were some little details that were off, but whatever. Unfortunately, one big did go wrong in a noticeable way–noticeable enough that several guests have even commented on it.
The string duo we hired to play for the processional was off-key. Pretty noticeably. It was actually the first thing I noticed as I was walking in, “wow, they are really sharp. That sounds awful.” This same group played at my brother’s wedding and they were great. But for mine… I was pretty distracted walking down the aisle.
So after I had gotten comments on this from a number of guests (nice, huh?) in the weeks after the wedding, I contacted the musicians and told them how disappointed I was. Their repsponse was “we’re human; we’ll hope you forgive us” At which point, I kinda flipped and told them that being human excuses missing a few notes, but being out-of-key for multiple songs and the entire processional, was pretty much unforgive-able when one hires professional musicians. Obviously, there was nothing the musicians could do now to unerase the off-key music from my memory of walking down the aisle, but I asked for an apology and a considerable refund. I’m getting the latter, at least.
I feel better. And I’m sure someday in the future this will be a good story.
Post # 3
Ugh, that stinks! That is something that would totally have bothered me. Good for you for being able to speak your mind though. Clearly it doesn’t make up for that (did they seriously not notice??), but at least you won’t be able to tell in your photos!!
Post # 4
I’m glad you are at least getting a refund and I think you have a good attitude about it – one day it will be a good story! I’m a little surprised that some of your guests said anything about it – if I were a guest and thought the musicians were off key I surely wouldn’t say anything about it – particularly to the bride.
I almost booked a few musicians for my wedding and went to hear them play at a wedding, just in case. The musicians cleared it with the bride and groom beforehand so they knew we’d be there sitting in the back just to listen. I’m glad I did because even though we initially felt strange “crashing” the wedding, the musicians were totally off and we’re SO glad we went to hear them first.
Just goes to show that just cause someone does something “professionally” doesn’t mean they’re good!
Post # 5
Was your ceremony outside? Instruments can act very finicky to temperature changes.
Post # 6
Thanks kirabee and msshell! Truthfully, it has bothered me a lot that this happened, but I am fcosuing on how little I can do to change it. I did the only thing that I could, speak my mind and ask for redress. Oh, and I’ll be very honest in my vedor reviews.
And yes, I’m surprised that guests said anything about it. What put me over the edge was a comment from a very good friend who said “It was an otherwise lovely wedding…” Like I said, this same group played my brother’s wedding so I thought I was safe.
Post # 7
@RayRayFurious: No, the wedding was indoors. And from what I gather, the musicians were off-key for most of the pre-ceremony as well.
Post # 8
Wow… As I said before, I’d asked the musicians for an apology and to “consider refunding part of our payment.” Today I got a check for the everything we paid them, including the gratuity.
Post # 9
That’s really odd, from a young age every musician I’ve known in my hometown and now in college, music major, professional or otherwise has been taught to constantly listen for blending. I know a few standouts that refuse to believe they could be sharp or flat but they have no hope as professionals and I know even my community band would not stand for them to behave like that.
I would be very, very disappointed but it is good that they cared to refund your payment.