Charged for Smoking in Hotel

posted 5 years ago in The Lounge
Post # 4
Member
1330 posts
Bumble bee

I used to be a concierge and had to charge these rooms. Believe me, it is tough to properly fumigate a room and the charge is because they cannot sell the room that night due to cigarette smoke smell and have to block it off and air it out. If they do try to sell the room for the night, the next guest could complain. So they lose the room for 24 hours. Even if your FI went out in the rain to smoke…if it was on a balcony it could have wafted back into the room. Usually you are not supposed to smoke on balconies, if this is what happened.

Did you speak with the hotel manager? It is your word against housekeeping and I would state your case to the front desk manager. The only other explanation is a maid smoking in the room and then reporting the room as smoked in, which would be highly unlikely as they would notice a pattern fairly quick. These kinds of charges are rare and usually they are pretty certain before it is billed.

 

I would personally inspect any room that was reported as smoked in, prior to billing, and we told the guest at check out, as nasty as that may be.

 

Im not sure what else t otell you, other than the advice above. Good luck!

Post # 5
Member
568 posts
Busy bee
  • Wedding: May 2013

I just talked to my FI, who works for a hotel, what their policy is regarding smoking in a room. He said that when that happens, they normally call the guest who is suspected of smoking and inform them they are going to be charged for the smoking. I find it odd they didn’t call you – I would contact the hotel and speak to someone about it. 

Post # 6
Member
11760 posts
Sugar Beekeeper
  • Wedding: November 1999

He probably smelt of Smoke and made the room smell.

Post # 8
Member
996 posts
Busy bee
  • Wedding: August 2012

Call your credit card company they will reverse the charge immediately

To charge someone just because they are a smoker and their clothes smell of smoke is ridiculous. What’s next? A BO charge?

@fivemonthsnotice:  sorry but if someone smoked outside it is unreasonable to charge them $250 to fumigate the room–that kind of behavior can ensure that an establishment will not have  repeat business—any $ that they make with such a charge will surely be negated by lost business when the customer lambasts them in reviews, and the charge will usually be reversed by the cc company anyway

Post # 9
Member
1766 posts
Buzzing bee
  • Wedding: September 2012

My guess is maybe the smell from his clothes lingered, and the maid smelled it after you left? I can’t imagine it would be strong enough for them to have to charge you to fumigate. I would definitely call them & discuss the charge.

Post # 10
Member
1128 posts
Bumble bee
  • Wedding: November 2011

I agree with PP about maybe his clothes smelled like it and made the room smell…it could have left the smell behind on the sheets, or in the air in general. Usually smokers or people around smoking don’t notice the smell as much…I’m hoping in your case they reverse the charge though because that’s crazy considering he didn’t actually smoke IN the room. Good luck!

Post # 11
Member
1330 posts
Bumble bee

Keep us posted as to what happened! I think you may be on to something that it could have been intended for another room.

I mean, when you charge for smoking, we would basically only charge it if we could practically see the smoke curls still in the air. It had to be smacking you in th face–something that couldnt be fixed with a change of sheets and some air freshener.

 

Post # 12
Member
112 posts
Blushing bee
  • Wedding: August 2012

If he didn’t smoke in the room, that’s a it insane. But you wold be amazes how much it can permeate from clothing. I’m super allergic tocigarette smoke and we have stayed at hotels where we’ve had to get our room moved because we had to walk through the smoking wing. I couldn’t!5 care less (my parents used to smoke) but when I can’t breathe because someone brings their jacket in after a smoke…it’s pretty bad. 

I would call and ask, say FI is a smoker but ALWAYS smoked outside (my someone on desk remembers him even walking out???). If he did not smoke in the room,I can’t imagine his clothes build be bad enough unless he smokes like a half a pack or more a day. Good luck!

Post # 14
Member
1281 posts
Bumble bee
  • Wedding: January 2012

Dolldancer8 Were you able to reverse the charges?

Post # 15
Member
269 posts
Helper bee
  • Wedding: December 2012

I work for a hotel and the instances I’ve heard of involved housekeeping finding physical evidence of smoking (i.e. butts + ashes) as well as other guests complaining of the smell. Usually there has to be some sort of tangible evidence/damage/extreme smell to charge a guest. 

Post # 15
Member
1 posts
Wannabee

I was looking up information about smoking fees and I found this thread.. i’m in Washington state at a holiday and I was just charge $500 for smoking in my room! I did have a 1 cigarette in my room I do admit… most hotels charge $250 they charge $500! someone must’ve apparently smelled it and told the hotel director they came up to my room and said it smelled of smoke and I would be charged $500! I don’t mind paying a fee but $500 seems excessive.. The funny thing is in Washington state smoking pot is legal yet smoking a cigarette is not? regardless I am guilty but I can’t afford to pay $500 I’m wondering what the maximun dollar amount is that a hotel can charge?ugh does anyone know how to go about reducing this possibly??

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