Post # 1
Bees, I just had to share this because it made me chuckle in disbelief at how unprofessional some companies can be!
Yesterday my SO and I were driving around our city, in an area I’d never been. We were passing lots of properties on the water, and I noticed that one of the properties had a sign indicating it was a wedding venue. (I’m hoping to get married in the next 2 years or so, so I always have my eyes open for “hidden gems”.) I googled the place on my phone to look at some pics and pricing, and noticed a review on wedding wire. The review was not good, as you can see below, but what caught me off guard was the venue’s response!!
Here is a screen shot:
So glad I saw that before ever seriously considering this place. I mean, what kind of legit company badmouths a client on a public site??? Some people….
Post # 3
@Kings7911: lol amazing. We visited a venue that had about 500 5 star reviews online. The venue was horrifying – chain link fences, dirty, parking lot near ceremony site. I made an appointment to tour the place and when we arrived the guy looked like he just woke up from a nap to find we’d broken into his house. So I don’t trust reviews anymore, sadly
Post # 4
Yeah, I probably would not want to have my wedding there after reading that although the venue’s response was kinda funny. She must’ve been a doozy of a bride lol.
Post # 5
@Kings7911: Ahahahah!! Wow… some people just dont know anything about customer service! Even if she WAS a bridezilla, you talk about it with your co-workers, or your family/friends discretly, not blast them on a public forum. Idiots!
Post # 6
That is hilarious. Either she was in fact really terrible and thus memorable- or that was their one and only client 🙂
Post # 7
You know, I would (likely) over look that bad review as it wasn’t detailed. The responce is what would turn me off.
Post # 8
@secretbee33: That is so weird!! I usually trust reviews but my SO is always so skeptic.
@OnedayasaLion: Haha it was kind of funny, from an outside perspective. But it still made me wonder what the heck the venue was thinking!
@Charliejeorge: Exactly!! I just couldn’t believe it.
@iceland_bride: Hah,a well there were 2 reviews total, and the other review was a 5 star, but it almost sounded fake.
@Misswhowedding: I know! The bad review doesn’t even sound believable, based on the fact that there was no info given to prove why they deserved a 1 star. If I owned the venue I would have just ignored it!
Post # 10
@Kings7911: I’ve definitely heard that weddingwire is not to be trusted – vendors can have bad reviews removed. And some places are shameless and write their own glowing reviews. I would ask for references of real people who worked with them.
Post # 11
@Kings7911: You know what? If someone left a bad review for me THREE YEARS LATER, I would say the exact same thing. Don’t let the vendor’s response turn you off to the venue.
Post # 12
The rating for professionalism sounds similar to what I would give them based on the little I know!
Post # 13
@fancymichelle: Um, pretty sure that a vendor that’s going to be that unprofessional on a public website, is going to be unprofessional to work with. It’s inexcusable.
Post # 14
I actually kind of love their response! It gets so old that customers can badmouth things with impunity but that companies can never give their side of the story. Too funny.
Post # 15
It is unprofessional but it is also hilarious and probably true.
Post # 16
While pretty funny, it’s unprofessinal so it would turn me off. I usually totally ignore those short CAPITAL over! punctuated! reviews!!!! since I assume they’re just being dramatic. But the venue responding to it totally just makes me think that they do suck.