Venue's wacky response to online review

posted 3 years ago in Venue
Post # 3
Member
618 posts
Busy bee
  • Wedding: August 2014

@Kings7911:  lol amazing. We visited a venue that had about 500 5 star reviews online. The venue was horrifying – chain link fences, dirty, parking lot near ceremony site. I made an appointment to tour the place and when we arrived the guy looked like he just woke up from a nap to find we’d broken into his house. So I don’t trust reviews anymore, sadly

Post # 4
Member
44 posts
Newbee
  • Wedding: February 2014

Yeah, I probably would not want to have my wedding there after reading that although the venue’s response was kinda funny. She must’ve been a doozy of a bride lol.

Post # 5
Member
1758 posts
Buzzing bee

@Kings7911:  Ahahahah!! Wow… some people just dont know anything about customer service! Even if she WAS a bridezilla, you talk about it with your co-workers, or your family/friends discretly, not blast them on a public forum. Idiots!

Post # 6
Member
220 posts
Helper bee
  • Wedding: August 2014

That is hilarious. Either she was in fact really terrible and thus memorable- or that was their one and only client 🙂

Post # 7
Member
3001 posts
Sugar bee
  • Wedding: May 2014

You know, I would (likely) over look that bad review as it wasn’t detailed.  The responce is what would turn me off. 

Post # 9
Member
12263 posts
Sugar Beekeeper
  • Wedding: May 2013

That is HILARIOUS!

Post # 10
Member
985 posts
Busy bee
  • Wedding: June 2012

@Kings7911:  I’ve definitely heard that weddingwire is not to be trusted – vendors can have bad reviews removed. And some places are shameless and write their own glowing reviews. I would ask for references of real people who worked with them.

Post # 11
Member
405 posts
Helper bee

@Kings7911:  You know what?  If someone left a bad review for me THREE YEARS LATER, I would say the exact same thing.  Don’t let the vendor’s response turn you off to the venue.  

Post # 12
Member
10500 posts
Sugar Beekeeper
  • Wedding: January 2011

The rating for professionalism sounds similar to what I would give them based on the little I know!

Post # 13
Member
564 posts
Busy bee
  • Wedding: May 2015

@fancymichelle:  Um, pretty sure that a vendor that’s going to be that unprofessional on a public website, is going to be unprofessional to work with. It’s inexcusable.

Post # 14
Member
5620 posts
Bee Keeper
  • Wedding: April 2013

I actually kind of love their response!  It gets so old that customers can badmouth things with impunity but that companies can never give their side of the story.  Too funny.

Post # 15
Member
800 posts
Busy bee
  • Wedding: September 2014

It is unprofessional but it is also hilarious and probably true. 

Post # 16
Member
1328 posts
Bumble bee
  • Wedding: April 2014

While pretty funny, it’s unprofessinal so it would turn me off.  I usually totally ignore those short CAPITAL over! punctuated! reviews!!!!  since I assume they’re just being dramatic.  But the venue responding to it totally just makes me think that they do suck.

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