Post # 1
Chefworld produces waterless cookware which is sold primarily through bridal registry shows.We went to one of these shows and fell in love with the cookware.
We decided to go out on a limb and purchase their smallest package, costing over $1000. After receiving our cookware, we immediately used it and had nothing but problems with it. We contacted the company to resolve the issue and were unsatisfied with their solutions.. We then attempted to get a refund, and were informed that we had only 3 days from the date we ordered the cookware to get a refund (over a week and a half before we had even recieved the product)”.
We have since been reported to credit bureaus,. Now Chefworld claims to have no record of our complaints and are threatening lagal actions?.We contacted the Better Business Bureau and discovered the they had 26 registered complaints against Chefworld in the last 3 years, 6 in the last 12 months..( http://www.bbb.org/new-york-city/Business-Reviews/cooking-utensils/chefworld-inc-in-monroe-ny-116606 ) This company preys on engaged couples and someone needs to put an end to this. my email is [email protected] We just recently got got scammed by chef world. We are trying to get out of our contract too.
We are going to try and start a class action law suit but we need more people to tell there stories.
Help us please
Post # 3
It is a little odd that they would only give you 3 days…..
Post # 4
Never heard of the company but definitely won’t be buying there now! Good luck!
Post # 5
I haven’t heard of them either, sorry that you’re going through this! Good luck getting your money back!
Post # 6
I know someone who was contacted by them and bought the cook ware. She believes David’s Bridal gave out her info and that’s how she ended up being contacted. As far as I know she’s never had issues with the stuff she bought- but just putting it out there, that’s A LOT to spend on pots and pans- like I registered for really great quality stuff and even if you buy it as separate piece, instead of in a bundle, it’s only $600. It seemed fishy to me from the beginning.
Post # 7
@Cady: the 3 day change your mind period is probably to adhere to federal consumer protection”cooling off rule”
ETA: The purpose of the rule is not to necessarily allow someone to try the product and see how they like it, it is to allow someone to change their mind after a little time to think it over. It’s some protection against getting swept up in high pressure sales techniques, or an impulsive moment. More like an “OMG we spent 1000 with a company we never checked out, now we googled them and I don’t think I like what I see. Gimme my money back I’m within the 3 day cooling off period.”
Post # 8
Ah okay, guess I am used to 30 days
Post # 9
@Cady: 30 day return is probably a particular store policy, but is separate from what I suspect the OP was talking about.
And that’s not to say that there are not legitimate complaints against this company – I don’t have any idea about that. It’s just that the 3 day thing is there as some sort federal protection for consumers who impulse purchase (under certain circumstances) and then change their minds.
Post # 10
it took two weeks before we got the pot so we didn’t even know if we wanted them before the 3 days was up.
Post # 11
@SheBeth: I’m sorry you don’t like the company or the product. This may be a very expensive lesson about researching before you buy and reading the fine print. It does sound like the company thinks it’s worth the reputation hits to keep up doing business in the way they are. (But I bet it’s legal)
Again, the purpose of the 3 day recind is to allow you to change your mind if you spent money impulsively or were pressured into a purchase you didn’t really want. It’s NOT to try things out and decide if you like the product. Did you ask what if we don’t like them after we start using them? Whatever their response to that question would be the store return policy (and it sounds like this company does not have a good one.) Did it seem fishy when they told you about having 3 days to recind and yet you knew you wouldn’t get the product for 2 weeks?
The 3 day recind is there to cover things like: “oops, I got carried away with all the vendors there and I spent too much money at the bridal show I need to cancel something.” or “oops, I just spent 1000 with a vendor I’ve NEVER heard of, maybe I should google them and see their reputation, while I still have a chance to change my mind.” or “dammit, I just bought something to get the vendor to leave my house, I didn’t really want the product.”