Chipped Diamond from Bluenile – Help?!

posted 2 years ago in Rings
Post # 2
Member
2664 posts
Sugar bee

They sold you a bad diamond return it 

Post # 3
Member
7048 posts
Busy Beekeeper

Ugh, this sucks. Sorry you’re having to go through this. Regardless of what the second jeweler says (well, unless (s)he says there’s no chip at all and for some reason what you saw under the microscope wasn’t a chip), I would keep pushing BN to take it back. It is chipped and even if you could have somehow caused it yourself (which I doubt), BN should acknowledge the fact that it’s far more likely the problem was on their end and should give you (the customer) the benefit of that doubt. Especially if you are well within the return/exchange period and aren’t coming back at them years later.

If they have good customer service, they should do it no questions asked. And if they ask questions, like I said before, I wouldn’t take no for an answer and would keep pushing it. 

Good luck, hope you can work things out!

Post # 4
Member
10960 posts
Sugar Beekeeper
  • Wedding: December 2013

Wow I’m really sorry! Did you get it insured? If bluenile will not place the chipped diamond with a new one, you could talk to your jeweler about finding someone to re-cut your it. You may loose a tiny bit of carat weight but at least your stone won’t be more vulnerable to shatter. I don’t think it cost that much either. Just a suggestion! Goodluck 

Post # 5
Member
8908 posts
Buzzing Beekeeper
  • Wedding: September 2015

They sold you a bunk diamond, definitely return it with in the period.

Post # 6
Member
1537 posts
Bumble bee
  • Wedding: February 2012

Push the issue with Blue Nile. They do not want bad press. It’s not fun having to challenge a company, but I have done it on many issues. Speak to them with authority in a firm, yet “customer-service” tone. It works.

Question: Worse case scenario – Do you have insurance on the ring? I ask because the same thing happened to me and the insurance company replaced my stone. 

Post # 7
Member
603 posts
Busy bee
  • Wedding: July 1993

I too would send the ring back to Blue Nile. Also…..did you pay with a credit card?  Some of them will stand behind you if you have a problem with a product. Good luck. 

Post # 8
Member
54 posts
Worker bee
  • Wedding: December 2013

Definitely send it back and challenge them. this isn’t a $10 ring, it’s a luxury item and an expensive one. You deserve a diamond in a condition that matches the specs you were told it has. If those specs didn’t include a chip then back it goes! Good luck! 

Post # 9
Member
7953 posts
Bumble Beekeeper

Of course they will suggest the problem is on your end. Be firm, polite, and persistent, but do not back down or go away. Go up the chain of command if you have to, and  document everything. 

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