CHRISTIAN LOUBOUTIN CUSTOMER SERVICE DISASTER

posted 5 years ago in Shoes
Post # 3
Member
3771 posts
Honey bee
  • Wedding: August 2013 - Brookfield Zoo

omg that’s horrible!!  I can’t believe they treated you like that, you’re right it’s such a high end brand you wouldn’t think their customer service would be that terrible… and that’s a pretty horrible side effect of the glue.  If I were you I’d review everywhere you can.

Post # 5
Member
598 posts
Busy bee

wow those shoes look awful! and unworn! I am so sorry

Post # 6
Member
9063 posts
Buzzing Beekeeper
  • Wedding: December 2012

Just a few questions — Can you chip off the apparent glue? Like, it didn’t stain the fabric and is just orange on top?

I’ve found articles of people using “Goo Gone” to remove stickers & glue from the same brand of shoes and having no issues. Maybe you could clean them yourself if you were careful? If you could get most of the color out, maybe a cobbler could bleach them for you.

Post # 8
Member
3124 posts
Sugar bee

I would call them again and try to make them fix the situation. You stored them properly in the manner they instruct on their website and have never worn them. Keep asking for the person’s supervisor until you get someone who will fix it. I know it is a pain but eventually a higher up just gives in because you keep pushing. 

Also, that is terrible that they talked to you like that. It isn’t like you are just going to wear those around for fun! They’re your wedding shoes!

Post # 9
Member
9063 posts
Buzzing Beekeeper
  • Wedding: December 2012

@peanutleigh:  I totally understand. I’d be upset, too. But hey, at least if you can save them yourself, you wouldn’t need their smelly ol’ help.

I’d definitely sit down and try to clean it yourself. Arm yourself with a load of q-tips, a little bit of water and some goo gone.

Post # 10
Member
1497 posts
Bumble bee
  • Wedding: June 2013

Wow, that is horrible – the shoes, but more importantly, the customer service! Consider me turned off from buying from them.

Post # 11
Member
1839 posts
Buzzing bee
  • Wedding: May 2013

maybe if you call again you’ll get someone more helpful? idk

Post # 12
Member
126 posts
Blushing bee
  • Wedding: September 2016 - Bridgewater Place

That’s insane. An $800 pair of shoes should NOT do that…ever. You have every right to be upset. CLEARLY the glue stained the shoes. I can’t believe that the Website tells you one thing but then  they expect you to do another. — you should take a screen shot of the page that shows that incase they change the Website.

All I can say is that social media is your friend. I too don’t normally complain about things. I work in customer service and hear the most ridiculous things so I try my best not be one of those people. I had a problem with a popular and reputable wedding dress shop. I won’t go into detail but I was given wrong informaton and told differfent things by different people. I was furious. I went on here and made a long post about what happened. I also posted on The Knot as well as their Facebook page.

My posts were seen and the company as a whole made some changes to their policies specifically because of what happened to me. I didn’t rant and rave and call them names. I explained what happened and why I was upset. The fixed my issue and I got a brand new dress at no additional cost to me.

Now Christian Louboutin I’m sure is a much different type of company that may or may not care that they have bad customer service and that their shoes go bad. I can say that I have pairs of shoes that cost me $20 that I wear a lot that are still in better shape than those shoes. Really the point of nice expensive items is that they are supposed to be of better quality. Apparently not.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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