- 5 years ago
- Wedding: September 2013
We got married last weekend and it was wonderful! After a year and a half of planning I couldn’t have asked for better weather. I married the love of my life and I’m so happy. Thad being said, the caterers screwed up so so so bad.
I originally wanted a buffet and was made to feel tacky about it. “A sit down meal is so much more elegant” I was told. All I wanted was a laid back, fun wedding with hot food. I was promised that the food would be hot, that there were plate warmers and I had nothing to worry about. I kid you not, I was served FIRST and my meal was not just luke warm, it was COLD. I tried not to freak out and let it ruin my day, but honestly…it put a damper on things. I was embarrassed, and angry. I didn’t even want my money back since that wouldn’t change what happened anyway. I just asked that they write a check out to the local humane society for the cost of the catering and I was told no way, they argued that the food wasn’t cold, and that I was being irrational. Every family member and friend I talked to after the wedding agrees that it was cold, but says that the wedding was nice anyway. You only get ONE wedding, this is so unaccebtable. The caterers agreed to write a check for $500 to the humance society, but thats just a fraction of what it cost and I paid for hot food, not cold. I would pay 5 grand to go backin time and not hire them. I feel lied to and cheated. The bartenders also put out tip jars when I specifically asked for them not to, and the catering manager didn’t show up until the END of the night, when she said she’d be there when dinner started. I am at a loss, and heartbroken. Do NOT TRUST UPSTAIRS DOWNSTAIRS CATERING in Madison WI.