Post # 1
Ok so around thanksgiving I noticed my stone was spinning in my setting. One of the prongs had bent ever so little. So I called the company that made my ring to have it fixed. They said to go ahead send it and that it would only cost me the amount for shipping… that was November 27th.
I was able to send it out Dec 1st. I never heard a word from them.. neither that they recieved my ring or that things were delayed. I emailed them Dec 27th just to check in. I was sent a very short email that they would check on it. I waited another week or so till Jan 7th and still no email… so I emailed again. I was emailed another short note that it should be done that week. I gave them some more time and again no update, no word, no ring. I emailed them again on the 18th after calling them 2 days in a row to get some one to tell me what was going on. I was assured that it is done and would be sent out first thing this week. Its now Wednesday and I do not have the tracking number I was promised. I’m becoming fustrated. I hate being a bitch (especially because the work was free) but I feel I will only get an true answer if I do.
So what should I do bees? Call again with a more forceful attitude or wait out the week to see if they ever email me?
Post # 3
@LadyPeace: Ehhh I would not email again. I would call. You can be serious and demand answers w/o being rude. They really do need to explain themselves, IMO. Where did you get the ring from/where is it being fixed, if you don’t mind my asking?
Post # 4
i’d be on the phone everyday and demanding to speak with someone who can give me answers.
Post # 5
You have every right to be a “bitch” in this situation. It is completely unacceptable how long you’ve had to wait and without any communication on their part! As if fixing a prong takes over a month! If I were in your shoes I would call and keep bugging them until they give you what you need and once you receive the ring I’d contact someone in charge there and complain about the customer service. And yes, the work may have been free – but the ring your fiance purchased from them certainly wasn’t.
Post # 6
oh thank god.. i kept thinking I was over reacting… I had no clue how long a prong fix would take plus the holidays but yeah I expected to be kept informed.
My ring was made by Jewels by EricaGrace. I have heard nothing but great things about their customer service so I am totally shocked by my treatment by them. My SO said they were completely awesome to work with.
The other thing is that I am moving in less then a week and a half so I need this ring back on my finger before I get on that plane.
Ok well time to get back on the phone with them.
Post # 7
I would call and speak with a manager. That is unacceptable.
Post # 8
- Wedding: August 2013 - The Liberty House
yeah, definitely call back and explain your time restriction. If they’re a small company it’s understandable that they are busy over the holidays but that doesn’t mean it should take that long
Post # 9
@Artificial-Sweetener: I’ve been speaking to the owners. Its a small company
Post # 10
Call, don’t email and talk to however many people it takes to get the answers you need.
Don’t feel bad that you’re bothering them because it was free. The cost of maintenance is built in to the cost of the ring. You’ve already paid for a lifetime of repairs. Not to mention a prong shouldn’t be bending at all. Get the answers you need.