- 4 years ago
Hi all, this is my first post, although I’ve lurked for awhile. Our DD is getting married in April and planning her smallish wedding (100 guests) has been a joint effort. I’m primarily dealing with the venue (a hotel) and found out immediately after contracting that the Wedding Coordinator had just started working at this particular venue (although evidently in the biz for awhile). She was awesome prior to contracting; responsive and on the ball.
Now, not so much. Granted, I am a fairly demanding customer (yes, I demand someone does an outstanding job when it’s a once in a lifetime event and I’m spending 1,000s of dollars) as professionally I instruct in customer service and sales protocol…so…
I’m concerned. Emails/phone calls are ignored for several days; I’m hearing more nos than sure, lets make this work; questions unanswered; package amenities are not what we expected; etc. Tomorrows the menu tasting and I figured she would have sent us a reminder/looking forward type email…nope.
I hope I’m not coming across as a chronic complainer, because I’m not. Just as a loss as to how to judge whether my expectations are reasonable and how to engage the Coordinator, so we are on the same page.