Weddingbee boards

i am nearly a year away from my date and my venue coordinator always responds to me within a day or two of my e-mails - and som of them are very lengthy! But when I met with him in person, I did make it a point to let him know that I am pretty neurotic about getting my e-mailed questions answered promptly because I have no coordinator and am trying to do everything on my own. I asked him if e-mail or phone was a better way of communicating with him in order to get quick/detailed responses. He said e-mail, so that is what I have been using. I think if you call your coordinator and ask if it would be better to ask him/her the questions over the phone or e-mail or fax in order to ensure timely response, maybe he/she will get the point? Also, once they tell you how to best contact them, they are more responsible for being "contact-able" :) good luck!

I get worried too when they don't respond right away.  Like, right now I am waiting for a response to find out when my invitations will be started/completed, and its been a week!  So do I email her again?  I ordered in October, and never heard back from her then.  And I emailed her last week because prior to ordering we had discussed them being done in november.  All this being said - the last time she didn't answer me was because there had been a tornado in her area and she had had to evacuate her home.  Once everything got back to normal, she was right back on top of things.  Also, my venue did the same thing last winter, but it was a month before I heard from them!  So I emailed them a couple of times, finally getting a response from someone else (not my original planner), who told me that my planner no longer worked there, so they had been getting all her weddings together and contacting the couple to advise them and to assign them a new planner.  So, both cases they had legit reasons.  I know it is worrysome and sometimes annoying!  But occasionally they do have lots going on - I am sure they will get back to you soon!

Hey MissBlushing! 

I wonder if you have a similar problem that I do -- my venue coordinator is awesome...on the phone!  But her e-mail response time is, well, sketchy.  I find that if I call (which I hate to do, personally:  I always think e-mail is less likely to interrupt something, interfere, etc., whereas e-mail can be addressed at one's convenience, etc., plus I myself don't always have the time between classes to be on the phone), I will get my questions answered ASAP, but when I send an e-mail, which as I just said, I'd rather do, I sometimes wait forever without a response.

The funny thing she never mentions the e-mails, like "oh yeah, sorry I never got back to you about that," but she will call me back in no time flat or put me on hold so she can find out for me anything I need in a split second. 

Maybe try to see if they are phone people at your venue?

Just a thought based on my experience... if your email is concise (bullet point questions and limit to one or two questions at a time) it tends to be easier to respond to quickly.  So, try to edit and limit wordiness when sending questions.  My venue coordinator tends to only respond to one question in an email, even if I ask two.  So, I now only send one question at a time even if it means more emails, and it seems to be working out well.  Also, I think finding out if phone is better for them is definitely a good idea.