(Closed) Contact with venue coordinator a little patchy

posted 10 years ago in Beehive
Post # 3
Member
629 posts
Busy bee
  • Wedding: July 2005

I don’t think a week is unreasonable at all. I’m also have a big thing about keeping in contact. I know that vendors can get pretty busy with the weddings that are coming up sooner rather than later, but it’s not exactly in the height of wedding season anymore.

I recently read something from a vendor’s point of view that might work for you. This coordinator was very popular, so he gave every bride a half hour appointment once a week where they could ask whatever questions they collected during the week. That way it was productive and there weren’t a million small phone calls in between. Maybe that’s something you can arrange with the venue coordinator?

Post # 4
Member
236 posts
Helper bee
  • Wedding: June 2009

i am nearly a year away from my date and my venue coordinator always responds to me within a day or two of my e-mails – and som of them are very lengthy! But when I met with him in person, I did make it a point to let him know that I am pretty neurotic about getting my e-mailed questions answered promptly because I have no coordinator and am trying to do everything on my own. I asked him if e-mail or phone was a better way of communicating with him in order to get quick/detailed responses. He said e-mail, so that is what I have been using. I think if you call your coordinator and ask if it would be better to ask him/her the questions over the phone or e-mail or fax in order to ensure timely response, maybe he/she will get the point? Also, once they tell you how to best contact them, they are more responsible for being "contact-able" 🙂 good luck!

Post # 5
Member
438 posts
Helper bee
  • Wedding: April 2008

I get worried too when they don’t respond right away.  Like, right now I am waiting for a response to find out when my invitations will be started/completed, and its been a week!  So do I email her again?  I ordered in October, and never heard back from her then.  And I emailed her last week because prior to ordering we had discussed them being done in november.  All this being said – the last time she didn’t answer me was because there had been a tornado in her area and she had had to evacuate her home.  Once everything got back to normal, she was right back on top of things.  Also, my venue did the same thing last winter, but it was a month before I heard from them!  So I emailed them a couple of times, finally getting a response from someone else (not my original planner), who told me that my planner no longer worked there, so they had been getting all her weddings together and contacting the couple to advise them and to assign them a new planner.  So, both cases they had legit reasons.  I know it is worrysome and sometimes annoying!  But occasionally they do have lots going on – I am sure they will get back to you soon!

Post # 6
Member
51 posts
Worker bee
  • Wedding: July 2007

yeah, i am way too impatient waiting for email responses.  if you don’t hear after a week, i say call until you get through (i don’t mean leave a zillion messages, just be persistent).

Post # 7
Member
41 posts
Newbee
  • Wedding: March 2008 - Riverside Hotel

Hey MissBlushing! 

I wonder if you have a similar problem that I do — my venue coordinator is awesome…on the phone!  But her e-mail response time is, well, sketchy.  I find that if I call (which I hate to do, personally:  I always think e-mail is less likely to interrupt something, interfere, etc., whereas e-mail can be addressed at one’s convenience, etc., plus I myself don’t always have the time between classes to be on the phone), I will get my questions answered ASAP, but when I send an e-mail, which as I just said, I’d rather do, I sometimes wait forever without a response.

The funny thing she never mentions the e-mails, like "oh yeah, sorry I never got back to you about that," but she will call me back in no time flat or put me on hold so she can find out for me anything I need in a split second. 

Maybe try to see if they are phone people at your venue?

Post # 8
Member
311 posts
Helper bee
  • Wedding: October 2008

Just a thought based on my experience… if your email is concise (bullet point questions and limit to one or two questions at a time) it tends to be easier to respond to quickly.  So, try to edit and limit wordiness when sending questions.  My venue coordinator tends to only respond to one question in an email, even if I ask two.  So, I now only send one question at a time even if it means more emails, and it seems to be working out well.  Also, I think finding out if phone is better for them is definitely a good idea.

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