Dahlia Event Planning: Bad experience

posted 3 years ago in Ottawa, Canada
Post # 3
Member
11379 posts
Sugar Beekeeper
  • Wedding: April 2012

@christinebean:  that’s too bad.  you’re right, that does defeat the purpose of hiring a wedding planner.  did you pay her a lot?  is there any way to request a small refund for the issues that did not get covered?  imo, they did not perform their job completely.

Post # 5
Hostess
11469 posts
Sugar Beekeeper

@christinebean: I did find it difficult to judge the quality and value of wedding planning services, so I’m hoping this post will help others.

Good point.

For those that haven’t hired a wedding planner yet let me just say that a professional and experienced wedding planner should and will do everything you ask and then some. They will go above and beyond to make your day a dream regardless of the budget and will make suggestions to ease you through the process. In other words they should guide you step by step through the planning process and allow you to be the bride and worry about nothing else on your big day.

Post # 6
Member
1174 posts
Bumble bee

@christinebean:  Wow, I’m sorry to hear that! We met up with them when we first started planning and they didn’t seem to have a lot of what we wanted. They had to order new linens, etc, and quote us ridiculous prices to rent them. We didn’t end up going with them afterall and thanks to your post, I’m happy I didn’t!

Post # 6
Member
1 posts
Wannabee

I just had the worst experience ever with Dahlia!! They showed up an. Hour and a half late for setup, and did not deliver what was promised.  Luckily I had also hired wedding coordinators who picked up the slack.

Dahlia was awful!

Post # 7
Member
2 posts
Wannabee

BRIDES BEWARE!

I usually do not write negative reviews but I really want to make sure this never happens to another bride.
I hired Dahlia Event Design and Production in October 2014. After an amazing initial meeting and consultation I signed a contract outlining various services and 4 hours of coordination. The first three months after signing the contract was fine. Then the woman assigned to my wedding left the company, no one informed me and my emails went unanswered for weeks. When I was finally able to get in touch with the company, the President, Jenna took over my wedding. She is the most unprofessional individual I have ever worked with.
From the very beginning Jenna made me feel like my questions, concerns and wishes were silly. She brushed off my emails and phone calls constantly. Then things got even worse! We set up a meeting two months before the wedding. I arrive at their location and they have MOVED! Not only did she not tell me prior to the meeting, she told me that it was my fault that I didn’t receive the email she sent to all of her clients!!! (No apology). We had to reschedule.
When we finally were to meet again (a week before my wedding), she did not send me the new address until the morning of our meeting. Then I find out that she moved from Orleans to Merrickville! She proceeds to tell me it’s still almost Ottawa and that it shouldn’t be a big deal. I was so baffled…I hired an Ottawa decorator for a reason. Again, no apology or attempt to rectify the problem.
A week before the wedding and I’m supposed to trust this woman to set up my guest tables, decorate the ceremony space and set up my special tables? I expressed my frustration and she SHRUGGED it off telling me to take deep breaths because this isn’t that serious. MY WEDDING ISN’T SERIOUS? That was the straw. I cancelled the coordination portion of my services with Dahlia and hired someone else 4 days before my wedding. I then spoke to my venue and my coordinator helped me out. She personally called Dahlia, scared the shit out of Jenna and ensured that they delivered and set-up the linens on time. Even then, my new coordinator had to go over their work because attention to detail is not Jenna’s thing. She three tables without setting up the chair bands and glam clips, she slopped on the backdrop without ensuring the bows were even and she left a few tables with uneven linens.
If it hadn’t been for my new coordinator or my venue, my wedding would have been garbage.
All to say…stay away from Dahlia Event Design and Production and stay further away from Jenna!

Post # 8
Member
2 posts
Wannabee
  • Wedding: August 2020

Well we are 2016 and today we have a very unhappy bride with the service provided by Dahlia,  everything mentioned above is accurate.  The two numbers we were provided by her young employee are disconnected and Jenna is nowhere to be found leaving a yourng worker trying hard not to disappoint a bride who did not get the service or products she wanted.  Suffice to say that the chair covers are ripped, the linen is wrinkled and the backfrop is worst and not in the colours the bride requested.  

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