Dark Center Stones – Advice!

posted 4 years ago in Rings
Post # 3
Member
3693 posts
Sugar bee
  • Wedding: August 2013

Could you take an up-close picture of one of the side clusters? All three big areas are clusters, right? Since the dark spots are in the same spot on both sides and the stones are small, it doesn’t seem like it would be an inclusion problem. Maybe a problem with the setting?

Post # 4
Member
1599 posts
Bumble bee
  • Wedding: October 2013

Its hard to tell- are there center prongs in the second picture? I see that as a dark spot.

Post # 5
Member
129 posts
Blushing bee
  • Wedding: April 2006

I think the diamonds in the first picture are sparklier and the whole ring shinier.

Post # 7
Member
1599 posts
Bumble bee
  • Wedding: October 2013

it could be the angle again but the center stones in each side cluster do look dark.  If they are, in fact, that dark, I would get it appraised by a few independent sources (its not that expensive) and then compare the appraisals with what your original ring appraised for. They should not have swapped your ring with one of noticible lesser quality (and I would bet you would win in small claims if you can prove it.)

Post # 8
Member
129 posts
Blushing bee
  • Wedding: April 2006

Most of the stones in the second ring seem to me inferior in quality. I would go the store and ask for a full refund. The fact that it’s a small town and a local business should worry them much more than you.

Post # 9
Member
3693 posts
Sugar bee
  • Wedding: August 2013

It’s hard to tell only from pictures (lighting conditions and stuff can make a big difference), but the stones in the second ring look much cloudier and of lesser quality than your first ring, especially the very middle stone.

Post # 10
Member
6407 posts
Bee Keeper

It sounds like they swapped your ring for a lower quality one, and all the sales ladies know about it (you are probably not the first person they’ve done it to). Have your FI take it in, like he offered to… I think that’s a good idea. Someone needs to be assertive and demand the ring he paid for is the ring he walks out with. You seem (understandably) very easily emotionally affected by this process, so send him in, he’ll hopefully be a bit more emotionally detached about it.

Don’t worry about offending these sales ladies. I can tell from your post that your real risk is trying to be too polite and shortchanging yourself and your FI. The sales ladies know what happened. This is something they caused. And it’s a very easy remedy. You said there was another example of the ring in the display case, sparkly like your original one was (in fact, maybe that’s your original ring). He can say, “Look, it doesn’t matter to me whether you can tell the difference or not, but to me, they look different. So I’d like to take the (sparkly) one home, that’s what I paid for, isn’t it? Otherwise, I’d like a full refund.” I’m very sure they’d rather give him the sparkly ring than the refund, but it’s a win for you in either case.

He should not walk out of there without the sparkly ring or the refund, and they will likely hem and haw first before agreeing, so he should be ready for this to take a while. He should keep his cool and simply refuse to take the current ring back home again, nor walk away empty-handed. When new customers come in, he should definitely keep talking about this problem with your ring so the other customers can overhear…that will cause the sales ladies to want to resolve it faster.

Go to a different jeweler with a good reputation for repairs or sizing, or in the case that he gets a full refund, a new ring. This shop is no good.

Post # 11
Member
3442 posts
Sugar bee
  • Wedding: July 2013

I definitely see what you are talking about. It looks the the stones in your original ring were in the VS-SI1 range, and the new stones are in the I2-I3 range (if I had to take a guess)

Those sales ladies are stupid to act like they don’t see it. If I were you, I would show the picture you showed us to the shop owner and see if he agrees to seeing the difference. If you have to cry, do that. But seriously, there is a difference & if they are pretending not to see it, they are lying.

(I don’t mean to upset you. I just want to validate that you aren’t seeing things)

Post # 12
Member
181 posts
Blushing bee

i´m mad at the sales ladies for ganging up on you like that.

the center stones on your new ring are definitely darker than your original ring. i would get back there and demand my original engagement ring. it is after all yours-stubborn falling diamond and all- just change it back now before its too late and take it somewhere else to fix the particular diamond that caused all this.

Post # 13
Member
7219 posts
Busy Beekeeper
  • Wedding: June 2015

Did he get any appraisals r paperwork? Because this seems like an obvious problem to fix. The new ring should be compared to the original paperwork.

And maybe he should get his money back and get you a ring someplace where they respect customers. I can’t stand the idea that you have to have someone else argue your case, though I understand why. But good customer service would take your concerns seriously, even if you are polite ( more so, I wish, but I guess that’s not always realistic). 

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