- 4 years ago
- Wedding: July 2014
I’m a little disappointed in my engagement ring and I need your advice as to what to do. First of all, I LOVE my ring, I adore it! I saw it one day before we got engaged and sent a picture, and my fiance bought it without me knowing! It’s the ring of my dreams, but…
Within the first month of owning it, the same diamond fell out THREE times. I would bring it down and they’d replace it, i’d take it home and before the night was over it was gone again. On the third time (in a matter of a week), I walked into the store bawling my eyes out. Without saying anything they knew exactly what was wrong as I had only picked it up again that afternoon. With this they said, Don’t worry we’ll have the ring in the display case sized for you and you’ll have it in the morning. I was happy with this because everytime my diamond fell out my heart broke.
I got the new ring, and immediately I noticed it wasn’t as shiney as my first one had been. Still beautiful, but the center stones on each side looked dull and dark. I thought maybe I was just being paranoid, and at the same time I was just happy to have a ring with secure diamonds. However almost every day I remark on how the center diamonds are dark, and it really disappoints me. I wasn’t going to say anything to them, after all the trouble I had, but when I went for my 6 month inspection and cleaning, and saw the same ring in the display case insanely shiney and no dark spots, I couldn’t help but say something to the sales lady. She said we’d look at it when it came back upstairs. Sure enough, when it came upstairs, before we could say anything, the lady who does the cleaning and inspection came up and made a comment about how my center stones were quite dark. I immediately was relieved that it wasn’t just me saying it, and that she had noticed without me bringing it to her attention. Well, here’s where it gets upsetting. All 4 sales ladies in the store decided to completely deny there was any dark stones. I said let’s compare the two rings, and what a huge difference! They still decided to say there was no difference. One of the ladies said watch, i’ll mix them up behind my back and you’ll nver be able to guess which is which. When she did that, me and the inspection lady, immediately and at the same time, pointed to my ring as the ring with the dark spots. They started ganging up on me and the inspection lady, which started freaking me out. They said “different rings have different clarities, you get what yuu paid for.” I said that I totally understood that, but the point is the ring my finace origininaly paid for was NOT like this. We paid for the pretty sparkly one. They called up the owner who didn’t say much, told the girl to go clean it again because it looked like there was dirt in there. She steamed it a few times and cleaned it with the brush and nothing helped. I gave up and walked out of the store, upset with how they handled it and even more upset with my ring.
And this brings me to today. I still love my ring and hate to complain about it because I love that my finance gave it to me and asked me to marry him. And it hurts him when I mention it being different because he feels like he’s responsibile for some reason. I know that lighting and stuff has a lot to do with the darkness, and I really wouldn’t mind much had my other ring been like this and NOT insanely more sparkly. It seems like the center diamonds are down further that the rest of the diamonds, which could most likely be what’s causing the light to not hit it properly.
I will attach a picture of my before ring, and my now ring. To be equal, neither pictures used flash.
Maybe I really am being paranoid and there is no difference. But if there is, what would you ladies do… leave it as is, or go back and complain? I know i’ll end up getting upset if I go back there, and my finance said he would do it, but we live in a small town and it’s a local business and I don’t want to cause any awkwardness. But I don’t want to look at it every day and wonder why it’s dark either.
Please help! 🙁 Thanks in advance!
Before pic ^
Now pic ^