Davids bridal consultant lied to me !!!

posted 3 years ago in Dress
Post # 4
Member
8720 posts
Bumble Beekeeper
  • Wedding: September 2013

David’s Bridal has the WORST customer service ever. I was a bridesmaid last year and we got our dresses from there and I vowed I would get nothing from them when I got married and I am not. However, I would just go to the other location and move on. You can call back your closer store and complain to a manager but I bet that is useless.

Post # 5
Member
855 posts
Busy bee
  • Wedding: March 2008

@arig101613:  They tell you that hoping that you’d be willing to come into the store and try on something else. David’s customer service is among the worst. I bought my dress from them, I got my BM’s dresses from them, but I did my best never to speak to anyone

Post # 6
Member
11001 posts
Sugar Beekeeper
  • Wedding: May 2009

@arig101613:  There could be any number of explanations for her poor customer service to you (the computer was down and she didn’t know the answer so she made one up, she was having a bad day, she was angry at her employer and didn’t want her manager to get credit for the business you might bring, she didn’t like the sound of your voice because it reminded her of someone she doesn’t like, she had already dealt with a ton of customers and really needed a break to go use the restroom, etc…) We’ll likely never know. The bottom line is that she didn’t provide good customer service, and she was wrong for not doing so.

However, the good news is that you were wise enough to do your own research and were able to find a store that had all of the dresses you wanted to see. Yay! 🙂

ETA:  I agree that you would be doing the store a favor by sharing your experience with the manager.

Post # 9
Member
434 posts
Helper bee
  • Wedding: June 2014

Everyone says Davids bridal has horrible customer, but both times I’ve went there I’ve had a good experience.

Post # 11
Member
2204 posts
Buzzing bee
  • Wedding: June 2017

Glad it all worked out.

I was going to suggest that maybe there were computer issues with inventory not being up to date.  Still sounded like the lady could have had better service.

I haven’t dealt much with DB, but they’ve always been nice to me so far.  Especially for this BM dress I was ordering.  Thought I would order one size, and they told me to go one lower so I could avoid alterations.  That was nice of them, unlike another store that had me order a size too big and try to force me into getting alterations there.

Post # 12
Member
9412 posts
Buzzing Beekeeper

@arig101613:  Sometimes computer inventory isn’t up to date. It’s possible she checked, but the information she viewed was wrong. You found the dresses, so I don’t think it’s too big of a deal now.

Post # 13
Member
6017 posts
Bee Keeper
  • Wedding: October 2013

Ughh, sorry about that woman. I also had a bad experience with David’s Bridal…

I was in my cousin’s wedding this past year and we got our BM dresses from there. Well her MOH and I were a size different from each other and they ended up giving me the smaller dress when I went to pick it up (she got “her” dress at an earlier date so there was no way they switched them by accident, her size was ordered under my name!). So when I went to have it hemmed and straps shortened I thought I had gained all this weight and the dress was too small (still fit but it was horribly uncomfortable around my ribs). Well, the morning of the wedding I just so happened to look at the tag on my dress and noticed it was the wrong size! The MOH checked “her” dress and it was the size I was supposed to have received. Thank god we only hemmed them and we are practically the same height, so we just swtiched them. After that, I’ll never go back there. What if she was way shorter and had hemmed it way more? I would have had to suffer through a tight dress all because the sales people can’t put in the information correctly.

Post # 14
Member
209 posts
Helper bee
  • Wedding: September 2013

I’ve never had a problem with DB.  They let me exchange my dress for a smaller size & take it that afternoon (a dress off the rack they had received that morning) — so it was all pressed and poofy. 

Post # 15
Member
6644 posts
Bee Keeper
  • Wedding: June 2011

@arig101613:  This does not surprise me at all.  My experience with DB is this.  My JR BM was my niece who lives in a different state. I gave her mom the exact style number and a picture of the dress she needed to try on.  Mind you my niece at this time was 14. 

They get to the store, to try on the dress and get measured for her dress for sizing, the attendant tells her that they do not measure for dresses which is utterly BS considering every DB I have been in my own state was measuring all ages of females for dresses.

I gave that store a huge Yelp saying they LIE and don’t go to that store.

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