Post # 1
I need to vent .
I called the Davids bridal nearest me with a list of 4 dresses I wanted to try on . She tells me they don’t have any of them and even said the nearest location for the first dress i liked was in los Angeles(over 4 hhours away ) She seemed really annoyed with me, almost like she was trying to rush off the phone ..so I decided to try my luck and call the Davids bridal about 15 miles from me and they had ALL the dresses I wanted to try on !!!
I am so annoyed with that other woman , why the heck would you say the nearest sample of that dress is in another state when the store 20 min from me has them all ?? I almost want to call back and ask if she really even bothered checking for me or just said no to all of them to be lazy or something !
Post # 3
@arig101613: I would call back and speak to her manager.
Post # 4
David’s Bridal has the WORST customer service ever. I was a bridesmaid last year and we got our dresses from there and I vowed I would get nothing from them when I got married and I am not. However, I would just go to the other location and move on. You can call back your closer store and complain to a manager but I bet that is useless.
Post # 5
@arig101613: They tell you that hoping that you’d be willing to come into the store and try on something else. David’s customer service is among the worst. I bought my dress from them, I got my BM’s dresses from them, but I did my best never to speak to anyone
Post # 6
@arig101613: There could be any number of explanations for her poor customer service to you (the computer was down and she didn’t know the answer so she made one up, she was having a bad day, she was angry at her employer and didn’t want her manager to get credit for the business you might bring, she didn’t like the sound of your voice because it reminded her of someone she doesn’t like, she had already dealt with a ton of customers and really needed a break to go use the restroom, etc…) We’ll likely never know. The bottom line is that she didn’t provide good customer service, and she was wrong for not doing so.
However, the good news is that you were wise enough to do your own research and were able to find a store that had all of the dresses you wanted to see. Yay! 🙂
ETA: I agree that you would be doing the store a favor by sharing your experience with the manager.
Post # 7
@farawayviolet: I think I am going to.. the more I still thinking about it..imagine if she does that to every bride to be !!! She had me so discouraged about my dress until I decided to try my luck with the other store.
Post # 8
@DJones69: that makes sense , I never thought about if they make commission or not .
You other ladies are right though ! My dream dress is here in town to try on and thats all that matters to me 🙂
Plus with all the wedding stuff do i REALLY have time to be arguing with davids bridal ? lol
Post # 9
Everyone says Davids bridal has horrible customer, but both times I’ve went there I’ve had a good experience.
Post # 10
I called them back today and just played dumb and asked agian for the 4 dresses . Turns out they have 2 of them 4 …. AND tthey have my number 1 choice too 🙂 . After they gave me this info I asked to speak to a manager and gave her the name of the employee who gave me false info. .. she seemed very surprised . Hope that will help a future bride out !
I am so excited to go try on dresses today !!!
Post # 11
Glad it all worked out.
I was going to suggest that maybe there were computer issues with inventory not being up to date. Still sounded like the lady could have had better service.
I haven’t dealt much with DB, but they’ve always been nice to me so far. Especially for this BM dress I was ordering. Thought I would order one size, and they told me to go one lower so I could avoid alterations. That was nice of them, unlike another store that had me order a size too big and try to force me into getting alterations there.
Post # 12
@arig101613: Sometimes computer inventory isn’t up to date. It’s possible she checked, but the information she viewed was wrong. You found the dresses, so I don’t think it’s too big of a deal now.
Post # 13
Ughh, sorry about that woman. I also had a bad experience with David’s Bridal…
I was in my cousin’s wedding this past year and we got our BM dresses from there. Well her MOH and I were a size different from each other and they ended up giving me the smaller dress when I went to pick it up (she got “her” dress at an earlier date so there was no way they switched them by accident, her size was ordered under my name!). So when I went to have it hemmed and straps shortened I thought I had gained all this weight and the dress was too small (still fit but it was horribly uncomfortable around my ribs). Well, the morning of the wedding I just so happened to look at the tag on my dress and noticed it was the wrong size! The MOH checked “her” dress and it was the size I was supposed to have received. Thank god we only hemmed them and we are practically the same height, so we just swtiched them. After that, I’ll never go back there. What if she was way shorter and had hemmed it way more? I would have had to suffer through a tight dress all because the sales people can’t put in the information correctly.
Post # 14
I’ve never had a problem with DB. They let me exchange my dress for a smaller size & take it that afternoon (a dress off the rack they had received that morning) — so it was all pressed and poofy.
Post # 15
@arig101613: This does not surprise me at all. My experience with DB is this. My JR BM was my niece who lives in a different state. I gave her mom the exact style number and a picture of the dress she needed to try on. Mind you my niece at this time was 14.
They get to the store, to try on the dress and get measured for her dress for sizing, the attendant tells her that they do not measure for dresses which is utterly BS considering every DB I have been in my own state was measuring all ages of females for dresses.
I gave that store a huge Yelp saying they LIE and don’t go to that store.