17 dresses on my list!
more by Mattel
My FI just got fired. OMG.
Dress Lace Jacket....Thing? Oh Boy...
more in Dress
Dress Vent
I didn't know what to make for dinner...
more in Boards
STDs - Need Formal Invitation to Follow?

David's Bridal dress ordering policy questions

posted 2 years ago in Dress
  •  
    1.
    Member
    682 posts
    Busy bee
    Mattel    November 6, 2010   WNY

    I have an appt at David's Bridal on Saturday. I've already been to one dress appt and came up empty handed. I have this appt Saturday and if I don't find anything, we have another appt. at another shop. Anyway, two things I heard about them that I wanted to know about. First I heard that if you try on a dress that fits you and won't need and real alterations, they will not order a dress for you, you have to take the one on the rack... eww. One of my friends is getting married in April and this happened to her. The dress needs to be hemmed a couple inches, but they wouldn't order her a new dress, she had to buy the one she tried on and have it dry cleaned. Also, we called the store I'm going to and asked their policy as many of the shops I've spoke with require a deposit of usually 50% to order the dress. David's told us they require payment in full bbefore ordering. Anyone else having any of these issues or heard of them?

     
    2.
    Member
    1,006 posts
    Bumble bee
    Farfromachildbride    March, 2010   Boston

    David's def requires full payment when you order.  And they have a VERY strict NO RETURN policy.  Including accessories.  Don't buy anything there unless you are 100% sure you love it and want it!  (I learned that lesson the hard way when a sales girl talked me into an accessory that I knew wasn't me.... ugh.  Regrets!) 

    I don't know about having to take the dress on the rack though.  My dress was ordered for me and arrived brand new to me.  Maybe your friend's dress was discontinued so it couldn't be ordered (?). 

    Finally, the alterations people at DB are horrible.  If you need anything more than having cups sewn into your dress, definitely take it elsewhere. 

    They have great prices but with David's, I've found it's definitely a place where you "get what you pay for."  The customer service, alterations, etc. are NOT anywhere close to what you'd get at a regular bridal salon/boutique.

     
    3.
    Member
    4,019 posts
    Honey bee
    jennifer_espos    June 18, 2010   NYC

    I bought a dress from DB (I won't be wearing it but that's another story).  I can tell you this:  When you buy a dress whether its a BM dress, a Bridal gown, a FG dress, they require a full payment.  They say its final but I've known a couple people who were able to do an exchange.  Anyway, when I bought the dress, the one on the floor fit perfectly, but I was like, I don't want to spend the same amount on a dress that's been tried on however many times when I can get a brand new one.  They ordered me a new one without any problems.  Your friend may have had a mean sales person.  I would of stuck up for myself or walked out.  So if that happens to you, don't let them persuade you to get the floor sample. 

     
    4.
    Member Icon
    Member
    761 posts
    Busy bee
    Osakagrl    May 8th 2010   Sacramento , CA

    I believe the ordering policy that you spoke of is true. but honestly if it means they lose a sale from you I bet that they would order it. You could simply say, "You know I really love the dress but, I am not comfortable buying off the rack. now if i could order it then i would be interested to buy. but if not then I will just keep looking at other bridal salons."

    TRUST ME they want your sale. And like the other user stated dont get your alterations there. wayyyyy overpriced! I bought my dress from davids since it was so affordable.

    Good luck!

    PS -- and yes when ordering they require full payment! Sucky I know! BUT! I did order a dress back in september, FREAKED OUT (not literally haha) that it wasnt my dress and then my wonderful consultant asked her manager to let me exchange the dress and they did it no problem! Of course the first dress was 200 dollars more expensive then the dress I chose so I had to buy a bunch of useless crap to use up the store credit. That blew majorly!

     
    5.
    Member
    85 posts
    Worker bee
    mmauricio    July 2, 2011   Jacksonville & WPB, FL

    i dont think you should be forced to buy the floor sample no matter what bridal store youre at (unless, as someone said, its a discontinued style and can no longer be ordered, etc.).  when the store asks for full payment, be weary.  ive heard not so great things about their customer service which scares me because they have the bm dresses that i want for my girls.

     
    6.
    Member
    492 posts
    Helper bee
    soon2bS    September 18, 2010   Concord, NC; marrying in Dahlonega, GA

    I'm not sure if this would work for you, but.....   I found a style that I liked that was online-only through David's.  They didn't have it in-store to try on.  However, I tried on several in their store, and got a feel for the size I might need and took the chance and ordered online since they have a 14 day return policy on their online dresses.   The dress showed up in 3 business days, and it's BRAND NEW in the bag, on a hanger & all!!!  Major bonus of ordering the dress online vs. in-store from David's.  I know not all of the styles are available online, but if the dress you love is, and they won't order it for you, maybe you could try that route?  Good luck!

    (BTW, I love my dress & I'm keeping it.  Plus, the price on it went down by $20 two days after I ordered it.  I emailed them, and they responded within the day stating that since the price drop occurred w/in 14 days of purchase, they are happy to refund me the $21.20 in the form of a check that will be mailed to me in 12 - 14 days.  We'll see if I get it.)

     
    7.
    Bee
    8,645 posts
    Bumble
    Beekeeper
    cardigan    January 7, 2011   Austin, TX

    I know they require payment in full, but I also know they won't make you take the sample. When I went in to try mine on, they happened to have my size (a 2 - which is RARE to find in the bridal stores), but they wouldn't LET me take it. I actually wanted it because it was brand new and I was one of the first people to try it on, but they made me order a new one.

     
    8.
    Member
    892 posts
    Busy bee
    MrsDibs    April 16, 2010   Columbus, OH

    They do require payment in full, but they don't make you take the sample. When I bought my dress from DB the dress was my size and fit really well but they ordered me a new one. Like one of the PP mentioned, if you order a dress online you can return it, any accessories and dresses ordered online can be returned. My Mom and two of my BM ordered their dresses online (got a better deal) because they could be returned their versus the "no returns" policy in the store.

     
    9.
    Member
    29 posts
    Newbee
    getwiggly    October 3, 2010   Houston, TX/marrying in Austin, TX

    I recently (about 2 weeks ago) went into my local DB here to try on a specific gown (that also happened to be on sale---nationally advertised on their webpage for NEW gowns that was only $50 off the original price) and the sales help tried to tell me that I HAD to buy the sample off the rack that I was trying on.....

    I was like, "NO WAY am I paying even the sale price--that is ONLY $50 less than original-- for a USED gown," and when they wouldn't order me a new gown, I left empty handed and purchased a different gown (for a deeply discounted sale price at one of their biggest competitors).  NOT a good experience! Frown

     

     
    10.
    Member
    682 posts
    Busy bee
    Mattel    November 6, 2010   WNY

    Yeah, I ended up going with a designer dress and a much better bridal shp!!

     
    11.
    Member Icon
    Member
    91 posts
    Worker bee
    tatsmom    October 9, 2010   Wichita

    Don't assume you are going to get the best price/deal at DB. We were surprised that some of the smaller shops were able to offer some great deals on beautiful gowns from the 2010 lines. My daughter ended up with a $100 discount on her dress for getting it the same day, making it $799 (the retail was $1100). We were able to put $200 down and a payment every month until paid off. Alterations/bustle were free!!! We really found that the quality of dresses at other shops was better and the designs more current, this includes BM dresses. However, if you have a large bridal party DB may have more in stock.

     
    12.
    Member
    682 posts
    Busy bee
    Mattel    November 6, 2010   WNY

    Yep, my bridal shop offered a free bustle. Also, they were having a hard time finding the right size to order for me so they did the hollow to hem as well as a custom size based on my exact measurements. The custom size was comped for me by the bridal shop. So although I paid $100 for hollow to hem, I do not have to pay for the bustle or any alterations. I have not heard of DB ever being able to order custom sizing.

     
    13.
    Member
    616 posts
    Busy bee
    snake    September 18, 2010   richmond va

    Davids is an "off the rack" bridal shop. This is just the way it is.  I ended up getting one ordered because the one off the rack had a ripped zipper. The dress was $499 and I paid $150 for alterations. Overall i'm pleased with my DB experience. 

     
    14.
    Member Icon
    Member
    395 posts
    Helper bee
    Engaged_With_Love    April 2011  

    I know I am a little late of this but I thought I'd share.

    I know that if you do layaway it has to be a dress in stock. With layaway you have to put down 25% and if you change your mind you will forfeit 10% (I think of what you have paid). I asked about their payment plans and she told me this. My dress was there in my size but she ordered me a new one without a problem. I was surprised that they didn't offer a discount for the one everyone has tried on.

     

    Reply

    You must log in to post.





    Visit our sister sites eHarmony
    Online Dating
    eHarmony Advice
    Dating Advice
    Project Wedding
    Wedding Songs
    JustMommies
    Pregnancy Calendar
    Copyright 2004-2012, Weddingbee.com
     

    Find your vendors on Weddingbee

    Real reviews from brides in your area!

    Favors by Weddingbee

    • Favors by season

    Shop Now ยป

    Find Registry Find Registry Find Registry

    More
    User Posts Today
    ellisrobertson 24
    Brielle 22
    vorpalette 22
    lionskitty 22
    fishbone 22
    SouthernGirl 21
    mypinkshoes 21
    caseyleigh10 19
    kat2014 19
    les105 19

    Dress

    User Posts Today
    turtles73 4
    stressybride 4
    KristenGotMarried 3
    sienna76 3
    lorelai 3
    takemyhand 3
    rdownie1 3
    Weebee1234 3
    sopranokris 3
    bestbuddies 2
    More